What's stopping you from improving your #NPS score?

#Socialproof is a powerful driver of human #decisionmaking, and online customer #reviews can help you get more of it for your organization. Read more about the benefits of customer reviews.

Continuously measuring and monitoring meaningful #data, and acting fast, will help you deliver a #customerexperience that will exceed your customers' expectations.

Disgruntled #customers can end up being your most valuable #promoters or #brandambassadors, which is why we couldn't agree more with Alok Kulkarni, Co-Founder and CEO of @GetCyara: "Angry customers are a blessing for business improvement.".

Learn how #dataanalysis tools fit into your #CX management process.

Can #machinelearning translate ancient Egyptian texts? #We'll let you find out for yourselves in this interesting read from @sapiens_org: .

The 10 most relevant places customers leave online #reviews and how to keep track of them.

Need to implement a #customerreview #strategy to get more and better reviews? . This guide outlines 12 examples of how brands successfully upped their product review game, making sure that positive, accurate feedback is the most visible. 👇

Here are 3 benefits of positive and, yes, even negative #customerreviews:. 1. Improve your company's reputation ✔️.2. Understand your customers better 🕵️.3. Improve #customersatisfaction 😀.

Do you know the top reasons consumers suspect a #review to be fraudulent? One is that if a review is overly effusive or unrealistic in its praise, this triggers alarm bells for other customers. Read this guide for more reasons:

Customer reviews often include four elements that you should #analyze: . 1. Star rating.2. Title.3. Date.4. Paragraph of text. Here's an example of how #customerreviews are commonly formatted. 👇

A good approach to accumulating #reviews is to ask for them from the right customers. There are a few popular methods for asking for reviews, but one shared mantra: the easier it is for customers to leave a review, the better. #customerfeedback #gooddata.

Text analysis doesn't just allow you to analyze your customer feedback. It can also help you increase productivity through #automation. #textanalysis #productivity #ai #customersupport.

Discover how you can 'code' your survey responses with absolutely no code whatsoever. #surveycoding .

Did you know that you can quantify qualitative customer feedback with AI and then visualize your insights to end up with a detailed dashboard that looks something like this?👇#dataviz #ai.

Qualitative customer feedback is key to company success but only if it's analyzed in the correct way. For tips on analyzing #qualitativedata, check out our guide. #customerfeedback #feedbackanalysis #ai

A survey from @PwC found that 36% of companies with a holistic approach to #AI are planning to use AI this year to help create a data fabric: an action-ready, 360-degree view of all data that touches their organizations. #textanalysis #cx #automation

Customer feedback analysis with AI is the post-cookie future. #customerfeedbacktools #machinelearning #nocode #cookielessfuture #thirdpartycookies.

Are you keeping track of all your customer reviews?. Take a look at this guide to discover some examples of #customerreviews that you may not have even considered: #customerfeedback #customersatisfaction.

Why should you put customers at the CENTER of your business decisions? . 1. You'll make it easier to retain existing customers and gain new ones. 2. You’ll be able to edge out competition that is less focused on customer-centricity. #customercentric #customerfeedback #cx.