In SaaS, retention is everything. And your support experience? It plays a leading role. A thoughtful, well-structured customer support strategy helps you:.✅ Reduce churn.✅ Build loyalty.✅ Hit CAC payback faster. This guide spells out what a rock-solid SaaS support strategy

What makes great player support? .Hint: It’s more than just answering tickets. It’s about partnering with a team that’s all-in on your goals, knows your players inside out, and scales with you. See what sets great support apart from the rest:

The numbers don't lie. Brands that prioritize CX consistently earn 10-15% more revenue than those that don't. Better support cultivates happier customers, which drives sustainable and long-term growth. Curious how to unlock that growth and deliver truly exceptional CX?​​ Let’s

User data breaches destroy hard-won trust fast. A proactive trust and safety strategy is your best line of defense. Is your strategy keeping up?

Strong support is connected support. Explore how to build an omnichannel system that drives loyalty and growth:

Scaling fast? Expanding globally? Bracing for peak season?. Today’s e-tailers are very familiar with these challenges. Our latest guide covers everything from managing multiple channels to scaling smart during busy seasons. Grab the e-tail support guide:

Ever feel like one bad review erases 40 good ones? It's a frustrating reality. Support shapes how customers talk about you, both publicly and privately. Proactive, knowledgeable teams help prevent churn, safeguard loyalty, and keep customers coming back.

Buying decisions are made on social media every day. #SocialMediaDay is the perfect reminder that how your brand shows up online matters. That means support, community management, and content all play a role in conversion. See how we support brands on social:

Removing harmful content is just the foundation. Complete Trust & Safety programs invest in transparency and community health. Here’s how human and AI collaboration is helping teams do just that:

Outsourcers love to talk about their low hourly rates, but when they are actually selling you FTEs, watch out. Breaks, meetings, and other downtime drastically increase your true hourly rate. Let’s break down the real cost:

When done right, omnichannel support can be a serious growth driver. It builds loyalty, boosts retention, and keeps customers coming back—no matter where the conversation starts. Learn what it takes to create a true omnichannel experience and why it matters more than ever:

46% of trust and safety leaders feel like they are falling behind. Almost half?! . Why? Surging content, evolving threats, and the relentless demand for faster moderation. It's a daily grind that impacts your team and your brand. T&S success shouldn’t be a coin flip. We can

The real cost of skipping multilingual support?. - Higher ticket volumes.- Rising operational costs.- Damaged brand reputation.- Lost customer loyalty. When global shoppers can't get the answers they need, the impact goes beyond a single sale. But with the right multilingual.

Meet May’s Mod of the Month, Andrea S. who turns customer service into an art form!. From concerts to customer care, she’s a true rock star across the board. 🎸. Learn more about Andrea here:

$75 billion. That’s how much businesses lose each year from poor customer service in the United States alone. When support slips, customers walk. Referrals dry up. Revenue evaporates. Here’s how to fix it. 👇

While AI can be a powerful ally in moderating harmful content, it also introduces new threats at an unprecedented volume. Is your platform ready to combat the next wave of AI-driven risks?

Peak season brings big opportunities. Get the strategies that set you up for success:

Want to know what’s really driving your success?. Look to CSAT. It’s a core signal for smarter, more strategic support.

When you see a successful community, that’s just the tip of the iceberg. 🧊. The real magic happens beneath the surface with our dedicated team of community managers.

Your workflows called. 📞 They’re ready for a refresh.