The Most Underrated Loyalty Strategy in Hospitality Here’s a truth that feels counterintuitive: hospitality perfection is forgettable, but a beautifully recovered mistake makes a powerful impression.   #hospitality #restaurantmanagement

The Apology Effect: Why One Mistake Can Build More Loyalty Than Perfection https://t.co/v41K0yUpRc via @YouTube

Understanding the Guest Brain: Holiday Edition

Explore how the little choices we make daily create ripples in our lives, shaping our habits, well-being, and even our relationships. Read more 👉 https://t.co/eqLT3V3q70 #microdecisions #decisionmaking #dailychoices

When your amygdala hijacks your brain, it reacts instantly—flooding your system with stress hormones like adrenaline and cortisol. There are some simple ways to regain control. Read more 👉 https://t.co/vMCwISXGSa #amygdalahijack #NeuralPriorities #MakeSmarterDecisions

Groupthink is involved in some of the most grievous errors made by groups of smart people who nonetheless fail to engage in reflective decision-making. Read more 👉 https://t.co/RdJjJxBrHZ #groupthink #Consensusdecisionmaking #BrainPowerRocks

Why Your Guests Remember the Ending More Than the Meal What do your guests remember most—
the entrée… or the exit? Neuroscience says it’s the ending.
And many restaurants unintentionally sabotage it. 👇 https://t.co/nCrr8c8nQh #hospitality

The Hidden Psychology of Logos Logos aren’t just clever doodles. They’re neural shortcuts—signals our brains are wired to associate with trust and confidence. Get all the geeky goodness in my recent post: https://t.co/s1Nm9f7KfE https://t.co/8YM5gEhnKl via @YouTube

The holiday season doesn’t just change schedules. It changes brain chemistry— a perfect storm of heightened emotions and overloaded systems. #hospitality #restaurant Understanding the Guest Brain: Holiday Edition

Music, Mood & Mind Tricks

Find out how to tame your anxiety and reclaim your calm: https://t.co/raBRS22ANo

Shift Happens If your Pre-Shift Huddle is just another box to check, you’re missing a powerful brain boost for the team https://t.co/4I4GKi0QIq #hospitalityexcellence

Small daily micro-decisions may not seem impactful in isolation, but over time, they influence our relationships as they foster stronger bonds and mutual trust. Read more 👉 https://t.co/8XBj5AFdiq #microdecisions #decisionmaking #dailychoices

Martin Seligman, the founder of positive psychology, emphasize strength-based development—focusing on what we already do well rather than obsessing over weaknesses Read more 👉 https://t.co/YTRAMuTBNQ #productivity #self-help #toxicselfhelp

When your amygdala hijacks your brain, it reacts instantly—flooding your system with stress hormones like adrenaline and cortisol. Read more 👉 https://t.co/9F4xSaqWBU #amygdalahijack #NeuralPriorities #MakeSmarterDecisions

Groupthink can transform a harmonious team of bright, creative, independent thinkers into a group of “smilers and nodders” keeping their very best thinking to themselves. Read more 👉 https://t.co/LDjk4i1dfp #groupthink #Consensusdecisionmaking #BrainPowerRocks

Why Your Brain Craves Joy Hits (and How to Get Them) https://t.co/i6SnhHWr31 via @YouTube

Hospitality on Auto-Pilot? Let technology take care of tasks. Train staff to handle the hospitality. That balance is where efficiency meets loyalty. https://t.co/dmqF47hwbx #hospitality #restaurantmanagement

Taylor’s 3 Pen Trick https://t.co/ZZyc8n0Y2R via @YouTube

Taylor Swift’s Secret 3-Pen Trick (and the Brain Science Behind It) https://t.co/3Y5VvcEJIi via @YouTube