@HyattCrystalCty @Hyatt @HyattConcierge Now three hours past check-in. 7 pm local time. Still no room. @HyattCrystalCty @Hyatt I’m not sure what to do — do I need to find another place to sleep tonight? Please help.

Now more than two hours and counting since I was supposed to check in @HyattCrystalCty and my room is still not available. Stuck here for business with nowhere to go. @Hyatt @HyattConcierge is this how you treat all your guests?