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Maïa Metz Profile
Maïa Metz

@maiametz

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Following
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Training new PMs @NoeProgramme. Ex VP Product at @aircall, Product Manager at @blablacar. Speaker & teacher in product management at @HECParis and @SciencesPo.

Paris, France
Joined September 2013
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@maiametz
Maïa Metz
5 years
Thanks @CycleProduct for this late Christmas gift! Looking forward to testing the new version of Cycle.
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@guillaumesimon
Guillaume Simon
5 years
🎤 Discover the story of Paul Tyan who recently joined the #StuartProductManagement team at @Stuart_Delivery just after finishing @NoeProgramme . Thanks again @maiametz & Nino for the quality of your #ProductManagement Bootcamp! ➡️ https://t.co/xDmc7mQNfj
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@arnaud_breton
Arnaud Breton
5 years
Second, thanks to @maiametz and The team behind https://t.co/kTKAQ8jboF who invited @lucascerdan and I to share our journey as PM to their very 1st cohort. My very first meetups in months! Nothing beats people gathering together. Excited to have met the next generation of PMs
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@maiametz
Maïa Metz
6 years
Very happy that the first batch of @NoeProgramme is full! We selected 15 future Product Managers out of the 97 applications we received. 6 spots left for the 2nd batch starting in September! To apply: https://t.co/2hxiEqzvl9 #productmanager #productmanagement #hiring
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@maiametz
Maïa Metz
6 years
Hello @scott_voigt! I created https://t.co/2hxiEqzvl9, a Paris-based bootcamp to train Product Managers. We'd love to teach our students how to use @fullstory. Are you interested in supporting us?
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@maiametz
Maïa Metz
6 years
When I was heading the Product function at @aircall I interviewed more than 120 #ProductManager candidates. I learnt a lot in this process. 💡Here's an article with tips for anyone willing to smash the PM interviews: https://t.co/dpNxyarF5w #productmanagement
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@maiametz
Maïa Metz
6 years
Last week we did our first webinar at @NoeProgramme with @nmondollot from @Getaround : "Breaking into PM: what profiles are startups looking for?". Here are the main outputs : https://t.co/kPj0zp2dHs Next one is tomorrow with @PopDaph and it's about working with developers!
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@maiametz
Maïa Metz
6 years
La 1e promo travaillera sur des pb apportés par 5 sponsors CPO/PM. En plus d’être des gens sympas que j'apprécie bcp, ils sont brillants. Merci @lucascerdan (Algolia), @nmondollot (Getaround), @waellec (Heetch), @AlexisFogel (Stonly), @th0masr0lf (Alan)!
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@maiametz
Maïa Metz
6 years
Après 3 ans de VP Product chez @aircall j'ai compris que recruter des PM c'est encore plus dur que se lécher le coude (je vous laisse essayer). Du coup, avec @jules_dlpch, je lance @NoeProgramme, un programme pour former la prochaine génération de #ProductManagers.
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@jrmydct
Jeremy Doucet
7 years
Selon @maiametz, il y a une lampe qui s'allume en rouge dans les bureaux de @aircall lorsque le NPS est mauvais.. ça vous rappelle pas qqch ? #LPC2019
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@maiametz
Maïa Metz
7 years
One mistake we made: underestimating its inertia and multi factors effects. It’s a great company wide metric to influence the global strategy and roadmap. But it’s not granular enough to be a single team metric.
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@maiametz
Maïa Metz
7 years
To make it actionable we categorized it with a small algorithm analyzing keywords in the responses. We also used segmentation: NPS by product, by persona, by country, etc.
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@maiametz
Maïa Metz
7 years
We made it central in our org: weekly calls, emails, roadmap presentations, etc. We even had a light turning red or green depending on user feedback in the office. 💡✳️🛑
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@maiametz
Maïa Metz
7 years
I’m personally a fan of the NPS metric because it’s easily understandable by everyone in the company (more so than monthly engagement, net churn, expansion, etc).
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@maiametz
Maïa Metz
7 years
Tip #4 - invest in the NPS, segment and categorize it to make it actionable Thread below!👇🏼 #LPC2019
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@maiametz
Maïa Metz
7 years
This is not time consuming (one call per month). It helps keeping users’ issues in mind even for execs who are not used to speaking to them. 👏🏽 to Tania for pushing this idea internally!
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@maiametz
Maïa Metz
7 years
Culture changes can only happen if supported by all levels of the company. Assign 3-4 clients per executive (head of sales, tech, marketing, product, etc) and make sure they talk to that client once per quarter.
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@maiametz
Maïa Metz
7 years
2 weeks ago I spoke at #LPC2019 about how we worked to build a user centric culture in a sales driven environment. Tip #3 - « executive sponsorship »: make sure top management talks to customers. (Thread below ⬇️)
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