Wrapping up an incredible year by saying thank you to the support community who shaped so much of what we built in 2025. See a recap of another great year and what we have cooking for 2026: https://t.co/asyTJnkwdr #CustomerSupport #knowledgemanagement

Tired of playing content detective with your help center? 🕵️‍♀️ At #ElevateCX NYC, our CEO @DennisMortensen will show how machine-led screenshot audits can surface UI changes automatically — no more pixel-hunting, just up-to-date docs. https://t.co/bUYeMSRaHk

We’re just over 2 weeks from #ElevateCX NYC! 🎉 Our CEO & Founder @DennisMortensen will be speaking: 🎤 CX Audits: Why Humans Shouldn’t Be Diff Tools — freeing Support & CX teams to focus on meaningful work. See the full lineup here: https://t.co/HAUDAfa7vM #SupportOps #CX

📚 Content reviews aren’t linear — new features and updates make docs tricky. The LaunchBrightlyIgnore label = a .gitignore for screenshots: 🔒 Pause auto-updates 👀 Keep visibility in audits 🌍 Works across Zendesk, Intercom and other docs platforms 👉

✨ Going global? Localized docs — esp. screenshots — are a must! They boost clarity + show commitment to a true native UX 🌍 But scaling across languages = chaos w/o automation. Our latest guide shows how to automate multilingual screenshots 👇 https://t.co/epIL36M4G7

Keeping help docs aligned with fast-moving products is a struggle. That’s where Screenshot Audits shine: 🖼 Auto-capture product screenshots 🔔 Auto-alerts and visual diffs to identify changes ✅ Review + approve before help center updates Dive deeper 👉 https://t.co/5KRjOwMYST

NEW: Launched two new storage integrations—Google Drive and Microsoft OneDrive—making it easier than ever to share your fresh product screenshots with teams across your business. Check out more:

The annual WTD Portland event for 2025 is almost upon us! Another great opportunity to connect with fellow Docs enthusiasts, sharpen your skills, and build relationships with an awesome community. Dive into the full speaker lineup from our latest blog: https://t.co/ZLoSnIZQ5C

We will update every screenshot in your help center for you! Our experts will create automation recipes for each of your existing screenshots, instantly refreshing your help center. And it's complementary for NEW customers of platform! 🥳 Learn more here: https://t.co/sW4kTB9gYb

Support Driven’s Leadership Summit in Austin is just around the corner—don’t miss top #CX & #Support leaders sharing their insights on AI, metrics, leadership, & championing Support as a business value driver! 🚀 🥳 See the stellar list of speakers below: https://t.co/Y72vEVuSa2

Ever tweaked a visual in your documentation and wished you could roll back to an earlier version? With @launchbrightly , every screenshot is tracked, making it effortless to restore previous versions if needed. #screenshot #automation FTW! :-) https://t.co/LsovZX55ai

Check out her full post here: 🔗

"Include screenshots for visual learners. We all know UIs can change quite regularly for SaaS products, so this can entail some upkeep (unless you use a screenshot automation tool like LaunchBrightly). However, screenshots are invaluable for visual learners!"

Erica Beyea wrote a great post on SaaS knowledge base best practices over at @knowledge_owl, and a big shoutout for this gem:

We are filled with gratitude after an incredible week in Denver with the kind, encouraging, and endlessly inspiring ElevateCX community! You can see a recap of the event all the great talks from our recent blog post: https://t.co/IqRoi5dWBM

ElevateCX is back! The amazing Sarah Hatter is at it again and have curated another list of stellar speakers for their 46th ElevateCX event out in Denver this week! Check out the list of #CX and #CustomerSupport experts ready to share their experiences: https://t.co/FDycNhBdqC

📸 Screenshot Size Guidelines for Docs & Help Articles: ✅ Find the best Browser Size and Mode ✅ Knowledge Base Main Container Size ✅ Reduce the width by a percentage (not a fixed amount) Do check out the expanded guidelines below for additional color: https://t.co/Vig05VqFEE

When customers repeatedly encounter inaccurate or obsolete information in help docs their confidence in brand reliability and competence is undermined. See how @launchbrightly's screenshot automation can elevate your docs maintenance with automatic alerts: https://t.co/JMrgZXWTPq

⚠️ Beware of Rotten Data! Outdated help articles and old screenshots lead to customer frustration and dissatisfaction and can negatively impact many of your most import #CustomerSupport metrics. Learn more about the negative impacts in our latest blog:

The Support Driven Expo is in the books! A big thank you to the amazing #CX community for the insightful conversations and enthusiasm for what we are building @launchbrightly. Your friendly smiles made it one to remember!🥳 Check out our full recap below: https://t.co/NTjx0ojuuH