A global CrowdStrike software outage is impacting companies worldwide. As a result some of TELUS/Koodo team members are unable to access systems needed to support our customers. We are working urgently to resolve impacts and you can check for updates at

Here is some great advice from experts on storm safety during power outages.

Our Service Status site is a great way to get up to date information on unexpected events impacting our network. Sign up for notifications at

Thinking of those in Eastern Canada as Hurricane Lee moves north this weekend. Prioritize preparedness and know the risks with helpful tips from Public Safety on what to do before, during and after extreme weather events. @Get_Prepared

Canada's changing seasons bring a lot of natural beauty but also. extreme weather. Learn more about how you can be prepared from Public Safety Canada @Safety_Canada

Canada's changing seasons bring a lot of natural beauty but also . extreme weather. Learn more about how you can be prepared from Public Safety Canada @Safety_Canada

Our hearts are with those impacted by the tragic earthquakes in Morocco. Along with waiving all long distance charges made to Morocco until Sept. 30,.@FriendlyFuture has also activated its text-to-donate campaign. Join us by texting the word DONATE to 41010 to give $20.

For more information on the current wildfire situation in your province or territory check out:

Our hearts are with those affected by the wildfires in NWT and BC this week. We’re lending a hand with 50 GB data top-ups so evacuated customers can stay connected with loved ones, disaster relief kits, and our.@TELUSHealth.community crisis hotline.

Wildfires are impacting many communities across Canada. Smoke from these fires can travel far and wide. You can learn how to protect yourself with these resources: #StaySafe . *View from TELUS Sky

Koodo is always prepared for whatever Mother Nature brings, and you can be, too. For additional tips on preparing for inclement weather and other similar events, be sure to visit the Government of Canada page here:

Having trouble figuring out your new phone? Our interactive tutorials are here to save the day! With easy-to-follow visuals and step-by-step instructions, you'll be a pro in no time.

TELUS and Koodo are waiving all long-distance and roaming charges, including calls and texts to and from Turkey and Syria. Text DONATE to 41010 to give $20 to TELUS Friendly Future Foundation in support of earthquake relief in Turkey and Syria.

from Sept. 24 to Oct. 3, 2022. You may see charges incurred on your first bill, but will receive a credit to waive the fees on your second bill. These credits will be applied automatically, and you do not need to take any action. We hope you and your family stay safe! (2/2).

To help keep you connected to your family and friends during this unforeseen situation, we will be waiving any Canada-wide data, calling, and pay per use overages for our customers in Atlantic Canada beyond what's included in your current Mobility rate plan and add-ons. (1/2).

To ensure all customers can reach their loved ones in Iran, we're waiving charges for long distance calling and text messaging until October 14.

We’re all devastated by the recent floods in #Pakistan. To support, we’re waiving roaming charges for those in Pakistan and long distance charges for those trying to reach loved ones from Canada.

Planning a trip this summer? Take a look at our new roaming support articles to help you get prepared.

Happy Mother's Day!

"Hey [Google or Siri],. Remind me to call Mom on Mother's Day . ". You're welcome.