@paulwesley
We can see that you have already sent us a PM to which we have replied. Please refer to our PM to clarify any concerns regarding your reservation. Thank you.
We’re working with hundreds of carriers to process pending refunds and vouchers, and will pass available refunds and/or vouchers on to you based on your preferred choice as soon as they arrive.
We are extremely sorry for the inconvenience and delays some of you are experiencing.
Sentosa is an island in Singapore which has been transformed from an army training base in the 1950s and 60s, to a resort comprising 14 hotels, an adventure park, butterfly sanctuary and hundreds more attractions!
To assist our refund department with the high volume of customer requests, many of our colleagues from various teams have volunteered to help. After fast-tracking their training, they’re now helping to process refunds.
We are extremely sorry about any disruption to your travel at these turbulent times. Please don’t contact us unless you are currently in transit and need support, or flying within 3 days. Here are answers to the most common questions.
is rolling out new measures to get you home safely:
Priority help for those traveling now
Credits and refunds for future bookings
Airline self-service - planning
Other queries - in progress
We'll continue to do all we can for you in this unusual situation.
The Airline Self-Service feature was developed to help our customers process their refund requests directly with the airlines. This feature is already live for our top 50 carriers and we are gradually increasing their numbers.
Currently, has been monitoring 103,994 passengers in transit, and to date, we processed 32.33% of refund requests from airlines. Here is a progress report on our actions to get you all home safely.
If you’re looking for the world’s most relaxing places — cities, regions, and things to do in them — look no further. Here are some quiet vacation spots to de-stress, find peace and relax:
Advice for travelers: as this uncertain situation evolves, we're sure you'll have questions. We will be continually updating this FAQ with what to do regarding the impact it may have on your travel plans.
is offering help to a hospital in Brno which is currently facing a security threat: "We can send a team of security experts to
@fnbrno
to help resolve, or at least lower the impact of a cyber attack," says
@OliverDlouhy
Croatia's Plitvice Lakes are one of the country's national treasures. A couple of hours' drive south of Zagreb, near the Bosnian border, it's one of Europe's most amazing natural landscapes.
@Funnysh12165469
Hello Jonny, please check your e-ticket. There should be 3 phone numbers you can use located on the last page. Unfortunately, I cannot share the phone numbers here as each customer has different contact number availability depending on their trip routes and ticket fare. - Ben
Please be reassured that we give the same level of commitment to securing your refund entitlement as to those we have already been able to return. We thank you for your continued patience. Please check Manage My Booking to view your refund status. []
@Funnysh12165469
Hi Jonny, we are here for you. For urgent assistance, kindly contact us via our phone support. You can find our contact numbers on the last page of your e-ticket. You can also send u a message through our Official communication channel helpdesk (). - Ben
Dear Customers, due to the cease of operations of WOW air, we are receiving higher contact volumes than usual. We would like to ask you for your patience as we are contacting our passengers on an individual basis.
🧩 Every student, budget vacationer and travel hacker will have wondered: is it possible to travel for free?
It sure is, or yes, for very little money at least. Read on to discover our best tips on how to get things for free on your trip...
The Dalmatian Coast has people from all over Europe and beyond discovering its wonderful weather, crystal clear seas, and delicious food.
👇 Here we find out how you can get the most from your trip as Hacks the City.
Customers travelling with a booking on Ryanair do not need to be concerned. We always provide the original Ryanair boarding pass for customers. Please print the boarding pass available in your account [] prior to travel to avoid any inconvenience.
Today we've escaped the tourists at the Taj Mahal. It's time to sit calmly, breathe deeply, and gaze on one of the most recognisable structures on the planet from a slightly different angle.
#seetheworldwithus
Coronavirus has affected everyone around the globe, including our offices that had to become fully remote. Despite our employees being hundreds of kilometers apart, we’re continuing to work to help you claim your refunds.
The app is not a regular travel app. It includes new ways to search and book, AR technology, access to exclusive deals and you know what? It's just nice to use. Learn more right here.
Want to know more about how refunds work? We have created these short videos explaining our refund options to show you the process behind each one. Click the link to watch the full videos.
💸 Got your eye on a particular flight and want to make sure that you get the cheapest ticket? With ’s flight price alerts, gone are the days of looking time and time again to see if the price of your trip has gone down.
Nestled in Nevada’s Black Rock Desert, the Fly Geyser offers a cool alternative to the state’s main attraction such as Las Vegas or Area 51. Thanks to the special type of algae that grows on its wet surface, the geyser shines in various shades of green, yellow, red and orange.
What are the best things to do in Istanbul for free? Where are the main sights, areas, and places to go at night? Here are some fun activities, historical buildings, beautiful parks and more unusual attractions, all of which can be done on a low budget:
Barcelona is one of the most amazing cities in the world. Art, history, fabulous food, beaches, culture and nightlife, it's got it all.
#seetheworldwithus
What if you could shave off 87 minutes from a flight from London to LA? Now you can with our new transatlantic SuperDirect flight option!
#SuperDirectFlight
#AsTheCrowFlies
Meet the six latest winners of our Spider-Man™: Far From Home contest. Here we have some real NOMAD search experts; how about this trip for two from Madrid to Ibiza, Venice, Verona, Minorca, Palma, Porto, Copenhagen, London, to Chicago and Kansas city for €729? Well done, guys!
Actions speak louder than words, so is working to help all those affected, both in our community and internationally. For those who would like to know what immediate steps we're taking, here's a short summary.