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Kane Simms Profile
Kane Simms

@kanesimms

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Following
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#voicefirst #vui and #conversationalAI expert 🤪🔊Founder of @VUXworld #voiceUX and #voicestrategy consultancy and podcast! 🗣🎙🎨

Harrogate, England
Joined September 2009
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@kanesimms
Kane Simms
2 years
I’ll be speaking at The #AI Summit #london on why #conversationdesign is the AI job of the future. If you’re in town and at #aisummit23 then give us a shout 😎
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@cognigy
Cognigy
3 years
Check out this exclusive on-demand webinar hosted by @kanesimms, Founder of VUX World on the #VUXWorld podcast, featuring Cognigy CEO Philipp Heltewig and SVP of Business Development & Strategy Hardy Myers. Watch here: https://t.co/DaFeSmoyhN #LLMs #CX #GenerativeAI
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@koredotai
Kore.ai
3 years
Join this webinar with Aleksandra Brdar Turk, Director Banking Operations, Nova KBM d.d. and @kanesimms CEO, @VUXworld to learn how Nova KBM Bank’s #chatbot significantly boosted NPS scores with #ConversationalAI. Register here: https://t.co/0z0bozNhE2
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@kanesimms
Kane Simms
3 years
😂
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@kanesimms
Kane Simms
3 years
I'm excited to announce that, following the success of VUX World Live at the VOICE22 conference, we'll be hosting a track at the The European Chatbot & Conversational AI Summit in Edinburgh in March. We'll be exploring the practicalities of implementing… https://t.co/8TxdPFZi50
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linkedin.com
I'm excited to announce that, following the success of VUX World Live at the VOICE22 conference, we'll be hosting a track at the The European Chatbot & Conversational AI Summit in Edinburgh in March....
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@kanesimms
Kane Simms
3 years
How much should what a company already knows about you feed into your interactions with it? For example, if you call a retailer an hour after a parcel was delivered, in theory, that retailer should know that your parcel was delivered and therefore be abl… https://t.co/3oi2Lo2mPl
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linkedin.com
How much should what a company already knows about you feed into your interactions with it? For example, if you call a retailer an hour after a parcel was delivered, in theory, that retailer should...
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@kanesimms
Kane Simms
3 years
It's exciting to talk about the future, but what about the present?  #ChatGPT has had everyone thinking about the future of #conversationalai and #nlp but the reality is that the technology that exists today (and much of what's existed for the past 10 ye… https://t.co/TalnOJkDi3
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@kanesimms
Kane Simms
3 years
Think about the most iconic brands in the world; what do they have in common? The golden arches of McDonald's, the swoosh of the Nike logo, the shooting star over the Disney palace, the Apple, erm, apple, with a bite taken out of the side.  Most of what… https://t.co/MQ83dCnudx
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linkedin.com
Think about the most iconic brands in the world; what do they have in common? The golden arches of McDonald's, the swoosh of the Nike logo, the shooting star over the Disney palace, the Apple, erm,...
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@KatherineAMunro
KatherineMunro 👩‍💻
3 years
"The question is no longer how do you do it, but how do you use the #tech to make a great experience? It’s become a creative challenge rather than a technical one." Top 10 #Conversational #AI trends for 2023, by @kanesimms & @BenJMcCulloch https://t.co/3GEaDS8ojK
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@kanesimms
Kane Simms
3 years
I asked #chatGPT to “write me a freestyle rap in the style of Eminem” and THIS is what it produced: I'm the king of the rap game, I spit fire like a dragon. No one can touch me, I'm a lyrical magician. I’m the real slim shady, standing tall and mighty… https://t.co/uU12xS6vP0
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linkedin.com
I asked #chatGPT to “write me a freestyle rap in the style of Eminem” and THIS is what it produced: I'm the king of the rap game, I spit fire like a dragon. No one can touch me, I'm a lyrical...
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@kanesimms
Kane Simms
3 years
This has to be the most brilliant example of #chatGPT
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@kanesimms
Kane Simms
3 years
I have about 10 ways #largelanguagemodels like #chatgpt can improve the #conversationdesign and #chatbot building experience, but I’m sure there are more. Where do you think they can have the biggest impact? #llm #llms
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@kanesimms
Kane Simms
3 years
Considering launching a #chatbot? Don't. Just because you can drive a car, doesn't mean you can fly a plane. Chances are, you’ll crash. A large financial institution (who shall remain nameless) thought that it could automate its #livechat conversation… https://t.co/feQpn9ANcO
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@kanesimms
Kane Simms
3 years
You don't purposefully offer sub-par #customerexperience - but you might not be helping yourself either... People have short memories. So if your business can't deliver on its promise in a timely fashion, you'll notice people will chase you up on it.  T… https://t.co/mtQ9T6cwJo
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linkedin.com
You don't purposefully offer sub-par #customerexperience - but you might not be helping yourself either... People have short memories. So if your business can't deliver on its promise in a timely...
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@kanesimms
Kane Simms
3 years
25% of Americans would rather shave their heads than call #customerservice This morning, I had to make a call to my ISP... Guess what I did instead? I made this video :) With #callcentre experiences being perceived as so poor, it begs the question, w… https://t.co/BzvZFTM34Q
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linkedin.com
25% of Americans would rather shave their heads than call #customerservice This morning, I had to make a call to my ISP... Guess what I did instead? I made this video :) With #callcentre experiences...
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@kanesimms
Kane Simms
3 years
In a new series of VUX World: Conversations2 (Squared), Benjamin McCulloch interviews Emily Uematsu Banzhaf on #conversationdesign best practice. This conversation is a great one that spans so many interesting topics including pe… https://t.co/h8RP0uQ2Fs
lnkd.in
This link will take you to a page that’s not on LinkedIn
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@kanesimms
Kane Simms
3 years
Deepgram closes series B funding round at $72m in total. Big congrats to Scott Stephenson and the deepgram team on such a great milestone. https://t.co/2ZHdQLIFGv #funding #ai #speechrecognition
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@kanesimms
Kane Simms
3 years
"You might be able to launch in 30 days, but it's not all down to you..." Many #AI vendors will claim that they can have you live in 30 days. While that can be true, there's a huge dependancy on the business and its ability to move as fast.  That's why… https://t.co/6XXWJ5tSZm
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linkedin.com
"You might be able to launch in 30 days, but it's not all down to you..." Many #AI vendors will claim that they can have you live in 30 days. While that can be true, there's a huge dependancy on the...
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