Jan van Bon
@jvbon
Followers
1K
Following
50
Media
78
Statuses
3K
Service Management Architecture is my game | I prefer the front line of the battle | Hospitable traveler @ https://t.co/SjZg44wCvV | http://t.co/XZ0xrembZV
Groningen - NL
Joined April 2009
Bekijk mijn nieuwste artikel: Why user errors are not incidents via @LinkedIn.
linkedin.com
Case 1: A user reports "I lost my password, can you reset it for me?" Case 2: A user reports "I lost the key to my locker, can you get me a new one?" Case 3: A user reports "I made an incorrect entry...
0
0
1
We finally launched the English edition of the USM book. Now everyone can benefit from the ideas on Service Management, developed in the last 3 decades in the Netherlands. The SURVUZ Foundation is the owner of USM: many resources are available for free.
usm-portal.com
The online edition of the USM book is a web-book (html, ISBN 978-94-91710-22-3). It describes in detail the principles, structure, and application of the Unified Service Management method, in 105 web...
0
1
2
Compliance to ISO: the world upside down via @LinkedIn.
linkedin.com
The old way of handling ISO standards is built on the idea that complying with requirements would deliver sustainable improvements. It does not.
0
0
0
Ben je al een tijdje nieuwsgierig, maar heb je de kans nog niet gehad om echt met #USM kennis te maken? Maak dan gebruik van één van de #online #workshops in juli of augustus, met boek, poster, cartoons én een uur persoonlijke #feedback op jouw situatie.
0
0
0
#Omgevingswet aangenomen in TK. #jagersvereniging faalt in haar streven naar een bredere #wildlijst. "Verslechtering van het huidige stelsel is dankzij de inzet van de Jagersvereniging ook voorkomen: slechts een paar Kamerleden stemden voor moties van PvdD". #zokanikhetook 🤣.
0
1
0
een nuchtere beschouwing van een bizarre trend in de ‘moderne’ maatschappij.
“Je bent niet gekwetst. Je bent gewoon een zeikerd.” Eindelijk mag je het hardop zeggen. (WAARSCHUWING: Deze column is niet geschikt voor sneeuwvlokjes en tere zieltjes).
0
0
0
De USM Boostcamp vindt vóór de zomervakantie nog één keer plaats, en wel ONLINE op 6-8-15 juli. Alle oefeningen en spellen zijn omgezet naar online versies, voor een interactieve training. Nog plaats voor 3 deelnemers!.
linkedin.com
500 million+ members | Manage your professional identity. Build and engage with your professional network. Access knowledge, insights and opportunities.
0
0
0
Als uitgever van alweer een exclusief boek steun ik Marian's oproep van harte!.
linkedin.com
500 million+ members | Manage your professional identity. Build and engage with your professional network. Access knowledge, insights and opportunities.
0
0
1
How do you set up your ESM system?. Read the blog on ESM, made easy with USM. #ESM #USM #servicemanagement.
linkedin.com
Service management is managing services. If you want to deliver services in a systematic way, you'll need a management system.
0
0
0
USM: the LEGO building block for ESM. Read the blog on ESM, made easy with USM. #ESM #USM #servicemanagement.
linkedin.com
Service management is managing services. If you want to deliver services in a systematic way, you'll need a management system.
0
0
0
USM provides the service management architecture with which you specify a standard service management system for any team involved in the corporate-wide service delivery. Read the blog on ESM, made easy with USM. #ESM #USM #servicemanagement.
linkedin.com
Service management is managing services. If you want to deliver services in a systematic way, you'll need a management system.
0
0
0
A chain consisting of all kinds of different links can never be an efficient and effective chain. The question now is: what link enables you to forge any conceivable chain or network?. Read the blog on ESM, made easy with USM. #ESM #USM #servicemanagement.
linkedin.com
Service management is managing services. If you want to deliver services in a systematic way, you'll need a management system.
0
0
0
USM: the link of your ESM system's supply chain or network. Read the blog on ESM, made easy with USM. #ESM #USM #servicemanagement.
linkedin.com
Service management is managing services. If you want to deliver services in a systematic way, you'll need a management system.
0
0
0
A service management system that is deployed throughout an enterprise is logically an enterprise service management system (ESM system). Read the blog on ESM, made easy with USM. #ESM #USM #servicemanagement.
linkedin.com
Service management is managing services. If you want to deliver services in a systematic way, you'll need a management system.
0
0
0
The solution for a sustainable ESM deployment is 'chain technology': which link can you define to create every conceivable composition?. Read the blog on ESM, made easy with USM. #ESM #USM #servicemanagement.
linkedin.com
Service management is managing services. If you want to deliver services in a systematic way, you'll need a management system.
0
1
1
The management system of a service organization is "a service management system". Read the blog on ESM, made easy with USM. #ESM #USM #servicemanagement.
linkedin.com
Service management is managing services. If you want to deliver services in a systematic way, you'll need a management system.
0
0
0
Managing is organizing and coordinating resources to achieve goals effectively and efficiently. Read the blog on ESM, made easy with USM. #ESM #USM #servicemanagement.
linkedin.com
Service management is managing services. If you want to deliver services in a systematic way, you'll need a management system.
0
0
0
The integral management of the services of all teams within one enterprise is similar to managing many suppliers in a supply chain or network: ESM is still the same. Read the blog on ESM, made easy with USM. #ESM #USM #servicemanagement.
linkedin.com
Service management is managing services. If you want to deliver services in a systematic way, you'll need a management system.
0
1
1