10 things I believe about Digital Health after 10 years working in Digital Health A visual thread 👇

These 5 near-death mistakes could have ENDED my Health Tech startup over the past 12 years: 1/ Taking 12 months to get approval for our first hospital pilot (and even a single user) In a startup, time is your most precious resource. Most startups would die if they didn’t have a

Everyone: "𝘼𝙄 𝙎𝙘𝙧𝙞𝙗𝙚𝙨 𝙖𝙧𝙚 𝙎𝘾𝙍𝙀𝙒𝙀𝘿 𝙣𝙤𝙬 𝙩𝙝𝙖𝙩 𝙀𝙥𝙞𝙘 𝙬𝙞𝙡𝙡 𝙘𝙤𝙢𝙥𝙚𝙩𝙚 𝙬𝙞𝙩𝙝 𝙩𝙝𝙚𝙢!" Me: "𝘼𝙘𝙩𝙪𝙖𝙡𝙡𝙮, 𝙀𝙥𝙞𝙘 𝙘𝙤𝙢𝙥𝙚𝙩𝙞𝙣𝙜 𝙬𝙞𝙩𝙝 𝙮𝙤𝙪𝙧 𝙨𝙩𝙖𝙧𝙩𝙪𝙥 𝙘𝙖𝙣 𝙗𝙚 𝙖 𝙂𝙊𝙊𝘿 𝙩𝙝𝙞𝙣𝙜." My spicy, non-obvious takes on why:

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Health systems on Epic are now asking themselves: “Where’s my quarterly call with Judy?” In all seriousness though, I think it’s great that Judy continues to meet with health systems as much as possible. I doubt she’s doing quarterly calls with every single customer, but hats

On this Ep of #TheDigitalPatient, @joshuapliu & Alan chat w Dr. Karl Kochendorfer (CHIO @UIHealth) abt "The Real Path to AI-augmented Clinical Messaging, the Role of LLMs for Patient Interactions, and more…” Listen here 👇

When I think back to all the times SeamlessMD got adoption at health systems - NOT research studies, NOT pilots that died - but all the times that our product actually got deployed at scale… It wasn’t really traditional “sales” that got us the partnership. Here are 4 things

An investor asked me: “With all the evidence your Health Tech cuts LOS and readmissions, why aren’t health systems banging down your door?” I struggled to answer this question for many years - not because I wanted to sound smart in front of that investor, but because I wanted to

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“I would go to Disney and I would look at their efficiencies and effectiveness. I would look at how their transportation systems go and apply that to healthcare. I would look at their cues in the queue development and say, how can I apply that to a healthcare system? This is the

“I don’t get why you’d put yourself through this torture… I would have quit if it took me a whole year to get my first hospital pilot.” I definitely thought about giving up one year into our Health Tech journey. We had a prototype that no one was using. The most we had was a

The use cases in Healthcare where AI is taking off - versus the ones where it’s struggling - should remind us that Tech will continue to have its limitations even in the AI era. Everyone got excited about that VC report which sensationalized how much “faster” Healthcare is

Patients are the most UNDERUTILIZED partner in healthcare delivery. Not because care teams don’t know what patients should do - we have tons of evidence about the optimal steps for patients to take - but because we DON’T provide a working infrastructure that makes it easy for

If you’re a Health Tech startup, STOP looking for silver bullets to get health system adoption. There’s no magical channel partner that will save you. There’s no customer announcement that will crown you as the must-have solution. Trust me, I’ve TRIED. The truth? You have to earn

I’ve spent 12 years partnering with health systems to adopt our Digital Health solution. No incubators or courses teach this. Here are 10 things I wish CMIOs/CIOs told me on my first day pitching them: 1/ “Don’t pitch me a solution - first help me understand what priority you

What my 2012 Digital Health brain WRONGLY thought: → Patient adoption will go up as long as mobile/Internet access increases → Digital Health is software-as-a-service - just give the Tech to health systems and be hands off → Famous, arms length clinical advisors are the

Should a health system use a startup’s product or wait for an EHR to potentially release its own in a few years? 1/ Is it a strategic priority to implement a solution like this in the next 1-2 years? If Yes - use the startup’s product. You’ve decided there isn’t time to waste

I WISH Health Tech could be as hands-off as implementing self-serve software like Zoom… but it’s NOT. Here’s what I observed when health systems viewed it that way. Say you’re trying to digitize patient care journeys - e.g. pre/post-surgery guidance for patients. Turns out the

Growing a Health Tech innovation from idea → prototype → clinically-validated product → system-wide scale is full of counterintuitive lessons. Here were the biggest lessons I learned each year while building @SeamlessMD: 2013: Innovation in healthcare takes longer than you

How do you KNOW you have what it takes to be a Clinician Startup Founder? After 12 years living it, I believe you need 5 traits: 1/ Comfort with career ambiguity Clinicians are so used to having a clear path. Take physicians who do undergrad > med school > residency >