10 things I believe about Digital Health after 10 years working in Digital Health. A visual thread 👇

RT @SeamlessMD: On this Ep of #TheDigitalPatient, @joshuapliu & Alan chat w Dr. Shoma Desai (@CedarsSinai), abt “Scaling AI-powered Virtual….

Physicians are asking: “What’s my liability if I follow an AI’s recommendation and it’s wrong? What’s my liability if I ignore AI and it’s actually right?” . I think the answer is more obvious than we realize… but maybe I’m missing something. If we just replace “AI” with

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The best way to build trust with clinicians for Digital Health tools is to PROVE to them your product comes with strong clinical content and workflows. So here’s us openly sharing our Maternity digital care journey:. The video below is a clip of a longer 10+ min demo (link in

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🤯WOW - what a patient story in the news on how @HorizonHealthNB transforming heart failure care with Digital Health and @SeamlessMD:. → A 72-year old patient, Robert, was discharged from hospital after a recent diagnosis of congestive heart failure. → Robert was provided

All it takes is one “Yes” to get the ball rolling in Health Tech Innovation:. → One “Yes” from a health system got Epic on-board for us to develop turn-key Epic and MyChart integrations that could be used for all our partners. → One “Yes” from our first investor and board.

Nothing drives me CRAZY more than Technologists who think more Tech and more AI will magically solve the healthcare crisis - while ignoring the broken processes and bad workflows that no amount of Tech can fix. I could give you an endless list of examples…. → AI prediction

Health Tech spends 99% of its time preaching the Future, but the only way to reach it is spending 99% of our time building a bridge from the Present. The other day I heard a Tech entrepreneur preach about how AI doctors are inevitable. On a long enough time horizon that’s

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I FINALLY made my way to Ojai, California for the annual AMDIS conference the other week. This week Alan and I debriefed on my experience for The Digital Patient Podcast. We dug into:. → Why was I at AMDIS for the first time and how I’ve gotten involved with the INFORM

A sneak peek into how we’re building Conversational AI into the patient experience at @SeamlessMD:. If you don’t know us, hospitals and health systems use SeamlessMD to automate reminders, education and symptom monitoring across healthcare journeys - e.g. pre/post surgery, cancer

The prevailing belief is that the end goal of Ambient AI companies is to replace the EHR - otherwise, how could they justify billion dollar returns to VCs? . Here’s where I think this will (and won’t) work:. I suspect the core thesis stems from how everything else in the EHR is

You DON’T get Health Tech adoption by shouting about features. You DO get adoption by aligning on the Problem to be Solved. I get that the visionary champions get super excited to talk about AI and other stuff with you but that won’t be the norm. And I get that excites you.

Health Tech founder: what do you think of my product demo?. Me: unless I’m your target market, it doesn’t really matter what I think. Early on in our journey at SeamlessMD we had an advisor who was super smart - always had a reasonable, thoughtful opinion about anything you asked

Silicon Valley: build it and they will come. Healthcare: build it, THEN configure it to fit complex clinical workflows, deeply integrate with EHRs, layer on clinical change management… and only then will they come. It’s taken me over a decade to truly understand why you can’t

RT @SeamlessMD: On this Ep of #TheDigitalPatient, @joshuapliu & Alan chat w/ Dr. Alistair Erskine, Veteran CIO/CDO, about “Proving ROI for….

I always say People and Process matter more than Tech… . …BUT here’s the Tech stuff you HAVE to get right for Patient Engagement:. 1. Multi-channel access to maximize adoption - mobile app, web app, SMS/text, email, etc. 2. EHR, patient portal, and digital front door.

Health Tech innovators must be “Paranoid Optimists” in order to survive. Here’s what I mean…. Although everyone is well-intentioned, there are so many roadblocks to adoption of New Health Tech - so you learn to be insanely paranoid that anything might throw a wrench and you.