Joseph Michelli, Ph.D.
@josephmichelli
Followers
18K
Following
1K
Media
2K
Statuses
15K
New York Times #1 Bestselling Author, Professor of Service Excellence -Campbellsville University, Customer Experience Hall of Fame, CX Consultant, Board Member
Pinellas Park, FL
Joined April 2009
“A leader is one who knows the way, goes the way, and shows the way.” — John C. Maxwell ✨ Learn how to lead without falling into 6 common pitfalls:
josephmichelli.com
In this week’s blog, I discussed your leadership growth and opportunities. For more information on the topic, please refer to the blog. Otherwise, this infographic visually summarizes the blog’s...
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Micromanaging. Avoiding hard talks. No vision. These leadership traps can sink even the best. Here’s how to sidestep them 🧭 👉 https://t.co/c0IrqvUdsi
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🚫 Great leaders aren’t perfect—they’re learners. Avoid these 6 common leadership mistakes and build stronger teams. 👇 👉
josephmichelli.com
I've spent my career working with and coaching leaders. That work and customer experience consulting have enabled me to write books about companies like Amazon, Starbucks, Mercedes-Benz, The Ritz-C...
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I enjoyed speaking with @Rodger Dean Duncan on LeaderSHOP about human-centered success — why emotional intelligence, customer experience, and employee engagement are the real drivers of sustainable growth. Practical takeaways for leaders who want to lead with empathy and
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Charlie Kirk carried his cross all the way to the end. Now others are taking up the mantle. Watch ElijahStreams onsite coverage.
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I joined @DoctorDuncan on LeaderSHOP to discuss human-centered success — why emotional intelligence, customer experience, and employee engagement drive sustainable growth. Listen for practical, actionable leadership steps: https://t.co/1Ujq0onThM
#LeaderSHOP
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Grateful for the conversation with @DoctorDuncan. If you lead teams or design experiences, this episode has actionable insights you can use tomorrow: https://t.co/1Ujq0onThM
#Entrepreneurship #Success #human-centereddesign #Podcast
podcast.leadershop.net
Joseph Michelli argues that in an age of automation the biggest competitive advantage is human connection—emotional intelligence, authentic relationships, and purposeful employee engagement drive...
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We also discussed metrics that matter: loyalty, referral behavior, and retention — not just short-term profit. Leadership development and culture shape measurable outcomes. 📊 #Leadership #leadershipdevelopment
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I shared practical ways to build emotional intelligence into daily leadership routines and how small changes in design deliver big wins in #customerexperience and #employeeengagement. 🤝 #emotionalintelligence
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I joined @DoctorDuncan on the LeaderSHOP podcast to talk about “human-centered success.” We explored how leaders can create sustainable advantage by designing for people — customers and employees first. 🎧 #LeaderSHOP #LeadershipPodcast
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Avoiding the IMMEDIACY EFFECT by aligning choices with long-term priorities! #leadership #josephmichelli #customerexperience #keynotespeaker #growth #share #fyp
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It’s Agree or Disagree Friday! 💬 Have a take? 👇 Sound off in the comments! #customerexperience #customerservice #customersuccess #CX #customervalue #leadership #customerjourney #customersatisfaction #fridayquote
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🎲 Gamification isn’t just fun—it’s strategy. It keeps customers engaged, loyal, and coming back for more. ➡️ Learn how:
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🏆 Challenge. 🎁 Reward. 🤝 Community. That’s the power of gamification in building customer loyalty. 👉 Learn how to apply it here:
josephmichelli.com
In this week’s blog, I discussed about your organization’s use of gamification as a customer engagement tool. For more information on the topic, please refer to the blog. Otherwise, this infographic...
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Leading beyond GROUP THINK! #leadership #josephmichelli #customerexperience #keynotespeaker #growth #fyp #like #follow
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🎮✨ Attention spans are shrinking, but gamification is the cheat code. Turn ordinary customer interactions into extraordinary experiences! 🔗 Read more:
josephmichelli.com
In a world where attention spans are shrinking, gamification offers an innovative way to transform ordinary interactions into captivating experiences. By integrating game-like elements into the...
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Using the Janus Effect to ensure AWARENESS creates BALANCE! #leadership #customerexperience #josephmichelli #keynotespeaker #grow #share #fyp #follow
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🎯 It’s Agree or Disagree Friday! Ready to take a stand? Drop your take below.👇 #customerexperience #customerservice #employeeexperience #clientexperience #customersuccess #CX #customervalue #leadership #customerjourney #CEX #customersatisfaction #fridaymotivation #fridayquote
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🤖 + ❤️ = Better Leadership. Discover how AI can streamline tasks, provide insights, and allow leaders to serve their teams & customers with more empathy. Full blog 👉 https://t.co/HKzWmh2nG6
https://t.co/3OkO52GThz
josephmichelli.com
In this week’s blog, I discussed about how you can create a more emotionally resonant reward program. For more information on the topic, please refer to the blog. Otherwise, this infographic visually...
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“Technology is best when it brings people together.” Learn how servant leaders can use AI ethically to empower teams, deepen relationships, & drive growth. 👉 https://t.co/HKzWmh2nG6
https://t.co/O01c5J0MBg
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It’s not always as SIMPLE as it sounds. Understanding the NARRATIVE FALLACY! #leadership #customerexperience #josephmichelli #keynotespeaker #growth #fyp #follow #share
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