Celebrating 16 years with McGraw-Hill. Thanks, @MHEducation, for your trust & publishing:

It’s Agree or Disagree Friday! 💬.Have a take? .👇 Sound off in the comments!

How well do you:.🧠 Understand your emotional triggers?.👂 Actively listen to your team?.💬 Adjust your tone to meet emotional needs?. If you lead people, this blog is a must-read:.👉 #LeadershipMatters #EQ.

"Leadership is not about being in charge. It is about taking care of those in your charge." – Simon Sinek. Master emotional intelligence and lead with heart. 👉 #EQ #LeadershipDevelopment #LeadWithEmpathy.

Emotional intelligence isn’t soft—it’s essential for strong leadership. Want to lead with clarity, empathy, and trust? Start here 👉.🔗 #Leadership #EmotionalIntelligence #ServantLeadership.

Are you CHARITABLE during discussions? Getting to the HEART of leadership. #leadership #customerexperience #josephmichelli #keynotespeaker #grow #share #fyp #follow

Correct me if I am wrong! The odd power of Cunningham’s Law. #customerexperience #leadership #josephmichelli #keynotespeaker #growth #share #fyp #follow

⚖️ It’s Agree or Disagree Friday! Got an opinion? Now’s your chance to sound off! .Let’s hear it — Drop your thoughts below 👇

🚨 The businesses that win loyalty aren’t the loudest—they’re the ones that listen. Personalization is the new baseline. And those who master it? They build relationships that last. 🔎 Learn how to:.– Humanize automation.– Equip your team to personalize at scale.– Create.

🗣 “Treat people as if they were what they ought to be, and you help them become what they are capable of being.”.– Johann Wolfgang von Goethe. This quote defines why personalization matters. It's not about conversion—it’s about connection. ✨ How are you making your customers.

🧠✨ Personalization isn’t optional—it’s expected. In today’s world, people crave recognition, not just convenience. If your business isn’t creating emotionally resonant experiences, you’re missing out. 🔍 Learn how to personalize authentically and at scale in my new blog—and.

Embracing the Law of FOCUS to ensure excellence!  #leadership #josephmichelli #growth #customerexperience #keynotespeaker #share #fyp #follow

⚡“Kindness is not a weakness. It’s a strategy.”⚡. From flipping meeting rooms with his own hands to running once-in-a-lifetime hotels,. Edward Mady shares the gritty truths behind unforgettable leadership. 🎙️ Don’t miss this. masterclass in human-first excellence. 💥 Watch on

I bet you are being exploited by the CONTRAST EFFECT! Check it out. #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow

Agree or disagree? Let’s hear your thoughts!

📍 Are customers experiencing your brand—or just a location?.💡 Consistency = loyalty.🧠 This guide shows how leaders unify:.✅ Training.✅ Culture.✅ Local leadership.✅ Audits.📲 #CustomerService #Leadership #CXTips.

🧭 Your brand's silent promise:.✨ “Wherever you go, we’re the same.”.But are you really delivering that promise at every location?.📋 SOPs ✅ Training 💻 Tech 🤝 Local Empowerment.🎯 Read how to align every touchpoint ⬇️.🔗 #CX #BusinessStrategy.

🔁 Consistency builds trust. From ☕ Starbucks to 🏨 Ritz-Carlton, top brands deliver the same exceptional experience—everywhere. Want to know how they do it?.👇.📘 Lessons for Leaders: Creating Seamless Multi-Location Service.🔗 #Leadership.

Are you overestimating how much people pay attention to you? Understanding the SPOTLIGHT EFFECT! #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow

It's Agree or Disagree Friday! What's your choice today?

🧭 MODEL CALM AND OPTIMISM — Teams take their emotional temperature from you. Be the anchor in the storm. 🌤️ Stay composed 💡 Focus on solutions 🙌 Show belief in your team #LeadWithHope #PositiveLeadership #StrongerThroughAdversity.