Jake Poore - Keynote Speaker
@jakepoore
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Cultural Architect | Former @Disney Leader | Specialize in Humanizing Healthcare| Author #Culture #PatientExperience
Orlando, Florida
Joined April 2008
Excited to speak tomorrow at the Idaho Hospital Association Annual Meeting in Sun Valley (Oct 7–8)! Session 1: Designing a Caregiver Culture That Rocks Session 2: World-Class Patient Experiences Grateful to ACHE of Idaho & Psychiatric Medical Care! #ACHE #CaregiverCulture
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At Cleveland Clinic, even crossing the street is a moment of truth.💙 This security officer brings safety, music & joy—proving how we care for each other is how we care for our patients. #CaregiversCaringForCaregivers #PatientExperience
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What if #DISNEY ran your mortgage company? Instead of a deed in the mail: ✨ A red carpet at your front door. ✨ Neighbors cheering as you cut the ribbon. ✨ Coffee & dessert in the cul-de-sac. That’s memorable. That’s loyalty rewarded. #BankingReimagined #CelebrateLoyalty
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True leadership isn’t about the spotlight. It’s about stepping back so others can shine. In success—share the credit. In failure—shoulder the blame. Leadership is walking arm-in-arm. That's how trust is built, and cultures thrive. #Leadership #Teamwork #LeadByExample
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The recipe for HOSPITAL-ity includes healing spaces, safety, and service. But what brings them together is human connection—the bond we share with patients and the space we create for them to connect with loved ones. #ConnectionMatter #PatientExperience
https://t.co/L8dGnZkuxT
linkedin.com
I just spent the last six days in the intensive care unit at HCA Healthcare in Ocala, Florida. My aunt had emergency surgery, and her life was saved by the trauma team, led by the brilliant olga...
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How we treat employees shapes the patient experience. When leaders care for their teams, that care flows to patients. Compassion starts inside before it’s felt outside. #TuesdayMotivation #Leadership #PatientExperience
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The Million-Dollar Question: If you took a day off, would anyone say, “We miss you”? Jobs are tasks. Roles are how you make people feel. 👉 What makes you unforgettable?
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“Welcome to the seventh floor! I’m Julie—can I help you?” 🤝 In just 7 seconds, 11 judgments are made. Smiles, eye contact & a warm handshake shape calm, belonging & #worldclass care. #WarmWelcome #PatientExperience #7secondRule #HospitalityInHealthcare #FirstImpressionMatters
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Hospitals Mean — A Life on PAUSE No one plans to be in the ICU. Especially my Aunt. But when life hits PAUSE, everything changes. Not just for the patient—but for everyone who loves them.
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What can hospital CEOs and business owners learn from a golf course starter? https://t.co/M9wnrsbf2t
linkedin.com
Transforming Experiences Through Power of Connection Who shapes your customers’ very first and very last impression? In many organizations, these touchpoints are overlooked—missed opportunities to...
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Please Caption this photo as if you were the patient. What does it say about our healthcare signs and use of jargon and acronyms? 🤔 #CareWithoutConfusion #EverythingSpeaks #FirstImpressionsMatter #PeaceOfMind #CultureByDesign
#Wayfinding #PatientExperience #HumanizeHealthcare
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In a 3rd grade class, kids choose their greeting: hug, high-five, or dance. That choice says: You belong. Imagine if workplaces did the same—one moment of connection can shift culture. #ChooseConnection #HumanFirst #LeadWithHeart #SeenHeardValued #CultureShift #StartWithHuman
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Has Disney Become Too Expensive? Have they Lost the MAGIC? #CultureByDesign #businessvshuman #ROIVsValues #corporateculture
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Mondays aren’t about tasks, they’re about impact. Each step, each word, each smile can change a day. Welcome the week with an open heart and a clear purpose. #MondayMotivation #PurposeDriven #MakeAnImpact #StartWithWhy #LeadWithPurpose #CultureByDesign
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When you’re sick or scared, the little things matter. Patients already know they’re waiting. So why call it a “Waiting Area”? Words like that MAGNIFIES frustration. Patients deserve better. #PatientExperience #HumanizeHealthcare #CompassionateCare
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If your hospital can’t say: ✨“We treat every patient like our own mother—no special arrangements needed.” ✨ …it’s time to rethink your culture. We can help you build it. #Healthcare #Leadership #PatientExperience #CultureOfCare #PurposeDriven #EmployeeEngagement
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Embracing the Elephant in the Room Silence breeds tension. Speaking up doesn’t have to be confrontational—it can build trust. Lead with curiosity + empathy: invite dialogue, create safety, turn elephants into opportunities. #Leadership #Empathy #Curiosity #Culture
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When Does Your Biz Open? This morning at Publix, I arrived 5 min early. Manager Tyler Whitney smiled & said: “Good morning, welcome in!” At Disney, we called this: Open when your first guest arrives… and close when the last decides to leave. Small gesture. Big impact.
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You Don’t Know Jack… About First Impressions (But @WatsonClinic Does) Met Jack Minassian—retired pitcher, now security guard & Director of First Impressions. In 30 sec, I felt like a VIP. Culture isn’t written—it’s lived. #CultureByDesign #MaybeYouDontKnowJack #WatsonClinic
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