Abn N
@its_abn
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Product designer, process nerd, and storyteller.
Toronto, ON
Joined February 2011
Minimalism: another boring product wealthy people can buy
theguardian.com
Minimalism is just another form of conspicuous consumption, a way of saying to the world: ‘Look at me! Look at all of the things I have refused to buy!’
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PS @tangerinebank the cost of losing customers: 1% cut in poor customer service could generate an extra 192M in profits
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Isn’t it your job to instill trust and security to a customer who’s losing trust in your capability as a ‘secure bank’?
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Why does a snr fraud analyst @tangerinebank ask me ‘what do you want me to do’? Isn’t it your job to know?
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“We take security seriously” really? why didn’t Lindsay offer to freeze my account, red flag it? @TangerineBank
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Any other credit card company would inform me about shady transactions, but not @tangerinebank
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Got a charge from Vietnam & Lindsay, snr fraud analyst told me she can’t do anything b/c its not fraud!
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Bank with @tangerinebank if you want someone who doesn’t give a shit about your security when your credit is compromised.
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I just published “What’s Love Got To Do With Research?”
uxdesign.cc
Participants who engage with a fun and engaging research experience will give better and unbiased feedback.
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Making insight happen: Bulking up the User Research culture at Stylight
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Never Ask What They Want - 3 Better Questions to Ask in User Interviews
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Help us make Mobify the best it can be and participate in our usability testing sessions:
mobify-research.typeform.com
Turn data collection into an experience with Typeform. Create beautiful online forms, surveys, quizzes, and so much more. Try it for FREE.
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“If you know what’s important to the people, instead of what’s important to you and your organization…” — @indiyoung
medium.com
Some of our problems with bias in software are rooted in the way we design for demographic personas. This needs to change.
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