IntouchCX
@intouch__CX
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We are IntouchCX. Where scale meets soul, and where passion meets purpose. Delivering innovative customer experience solutions to the world’s best-known brands.
22 Global Campuses
Joined June 2007
We are thrilled to welcome Margarita Tejada Foundation to our IntouchCX Guatemala campus! They’ll support our Employee Experience and Latam Stay Safe teams. Let’s celebrate the positive change they bring! 🎉💖✨
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What an inspiring Green Day at our Bogota campus 🌎🌱. We came together to share viewpoints on ecological topics, sparking important conversations and promoting engagement. The highlight? Learning the practical skill of nurturing an avocado seed 🥑 😎
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Integrating AI into Customer Experience isn’t just about speed; it’s about empathy. Discover how brands use AI voice interactions to personalize conversations, recognize sentiment, and create dynamic dialogue in our newsletter!
intouchcx.com
Discover how AI-driven voice technology enhances customer interactions, making them more personalized, efficient, and scalable.
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What an incredible experience at TrustCon 2025! Ailis Daly and Alexandra Popken led a workshop on building Trust & Safety foundations, navigating moderation, and drafting policies for a safer online future. Learn more about our approach and expertise👇.
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Join us on July 30, 2025, for a webinar exploring how agentic AI can drive scale, adaptability, and deeper CX value. The session will feature insights from industry experts and real-world examples from the industry. Registration Link:
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Our recent Coffee Party at IntouchCX Guatemala was packed with energy, amazing music, and, of course, the best coffee around ☕😉. It was a day to celebrate our incredible community, keeping the coffee flowing for everyone, enjoying a lively Lottery and other fun games.
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The digital landscape is evolving, bringing new Trust & Safety challenges. At TrustCon this week, we're focusing on scalable T&S operations. Learn more👇.
intouchcx.com
Learn what makes a Trust & Safety operation truly scalable and discover key insights ahead of WebPurify’s workshop at TrustCon 2025.
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AI is evolving to foster genuine, culturally resonant connections. At IntouchCX, we leverage AI in CX strategies for personalized interactions, enhancing translation, and optimizing workflows for better customer satisfaction. Read the full article here:
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Explore real-world use cases that redefine Trust & Safety, and access some insights into how WebPurify, an IntouchCX company, is helping global brands stay ahead of these evolving digital threats. Download the full report here:
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We're proud to support Darangan Elementary School in Binangonan through Brigada Eskwela! This initiative helps prepare schools for the new year with volunteer cleaning and repairs. Thank you to all involved! ✏️❤️
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We’re proud to share that Webpurify, an Intouchcx company, has been named a major contender and Star performer in Everest Group’s 2025 Trust and Safety PEAK Matrix® Assessment. Read more:
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Wilma Chan, our CMO, has been named one of the Top 50 Women Chief Marketing Officers of 2025 by The Women We Admire. We encourage you to review the full article to learn more about Wilma's accomplishments and the other esteemed leaders recognized:
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To celebrate International Yoga Day, our Thrive Community in Bengaluru hosted revitalizing yoga sessions for both our day and night shift teams. A big thank you to everyone who participated and contributed to the success of the event!✨
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We're excited to announce that IntouchCX will be at TrustCon 2025 in San Francisco from July 21st - 23rd! . We look forward to connecting with fellow leaders and advancing the critical work of Trust & Safety. See you there!. #TrustCon2025
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Our latest blog dives into the critical insights every CX leader needs to know about online risks, offering strategies to protect your brand and foster safer digital environments. Read the full article here ⬇️.
intouchcx.com
AI agents are transforming business operations in 2025, automating workflows, enhancing efficiency, and redefining productivity.
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Our teams in the Philippines and India held blood donation drives, supporting the NTR Memorial Trust. Over 100 Hyderabad employees aided children with thalassemia and cancer. Thank you to our Thrive community for making it a success! ❤️✨
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Join us at the ACFE Research Institute Annual Meeting in Omni Nashville this Thursday, June 26th! . Meet our Director of Fraud & Risk, Elena Michaeli, to discuss our fraud frameworks and solutions. We hope to see you there!. #ACFE
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CCW Las Vegas was a huge success last week!. At IntouchCX, we build comprehensive customer experience strategies, seamlessly integrating advanced AI with essential back-office and trust & safety services. Learn more👇.
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We celebrated World Environment Day at our Bengaluru campus with exciting activities like the "Trash to Treasure" challenge and the Green Market. Thanks to everyone who joined us in promoting mindful living and sustainability! Every action counts! 💚 🌍
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At IntouchCX, our guiding principles are "Our 10 Things," which shape our work and success. We're excited to celebrate our "10 Things Awards," with nominations from team members recognizing peers who embody these values. Congrats to all nominees and winners! 🎉
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