A summary of what I learned from producing “The Informed Life” podcast.

“It’s part of our sensemaking system, right? Our gut tells us something, and you’d better listen to your gut.”

“My own sense of identity has gone through a massive change in the last several years.”

‘”You can absolutely educate yourself about the things that you don’t know, and you can absolutely start asking questions about what’s important to people.”’

“Hey look, actually, this sounds like a design problem. Why don’t you talk to some designers?”

“Thinking of the content that you produce as being distinct from the container in which it will live is a fundamental principle.”

“Maybe we need to be like two-third psychologists, three-quarter psychologists, and invest in relationships and connecting with people as a conduit for our ideas.”

“Any change, any idea, any innovation, it’s first realized in the words used to describe it and in the words used to present it, and that unfortunately is also where a huge number of them fail.”

“That’s how I think about the software work that we do: I think about it in terms of the properties of the human mind.”

“The moment I want to apply a service design lens is when I see an experience takes place over time and space and across different channels and touchpoints.”

“We need to be working at the macro and the micro together.”

“There’s a great opportunity for designers to be much more involved in the decision-making around what products to build.”

“The trade-off is supposed to be a mixture of serendipity, speed, and just delight in progressing a user to the outcome that they desire.”

“The book breaks apart the process from what it means to prioritize as an individual, a team, or an organization, and hopefully does it without any of the fluff of a regular business book.”

“When I’m talking about cognitive accessibility, it’s about designing for people with learning disabilities, but also for people who have different perceptions.”

“If you’re an IA-type person, I want you to know that you already have the skills and the mindset to be an advocate for responsible AI design and development.”

“If you don’t know how to describe something, it’s difficult to describe how to change it.”

“My website is an agglomeration of tens of thousands of things that I’ve seen and written.”

“That’s been my life: a process of finding, figuring it out, finding my way, applying creativity and imagination to getting as close to the life I want to live as I can.”

“Remember that your stakeholders are your users”