Update Your Knowledge Management Practice With 3 Agile Principles https://t.co/3PC1TL5StR via @Forrester

Learn how to construct a balanced scorecard this Thursday at 2pm EDT! All attendees will receive a complimentary scorecard template from MetricNet. Register now: https://t.co/SBdXf8CEuM #Metrics #KPIs #BalancedScorecard #ITSM #ContactCenter #PerformanceMeasurement

So proud and blessed to be included as one of HDI's 2022 Top 25 Thought Leaders in Technical Support and Service Management. Congratulations to all of those who were chosen for this honor. We continue to value and benefit from your… https://t.co/KhxYZWrzAn

Being successful at implementing a Shift-Left strategy depends on how committed you are to following Incident, Knowledge and Problem Managament best practices. #shiftleft #kcs #rootcause

As a Service and Support Leader, owning end-to-end service delivery is critical to your career. In this 2 part series, I discuss how to be thoughtful in your analysis of determining the best path forward for implementing shift-left… https://t.co/j4ucArRZQQ

Hallelujah! The most interruptive and disturbing aspect of working from home! Bring Back The Rake! Everybody! Bring Back The Rake! #lawncare #workingfromhome

A meaningful and life changing moment. Success is what you want to get out of it, what’s important to you and what makes YOU happy!!

Please read if you are looking for how to best use knowledge to better support your customers and how to know if you are successful in achieving that goal. #knowledgemanagement

I'm speaking at The Changing Role of Knowledge Management in the Modern Workplace. Would you like to attend?

One of my first and all-time favorite Cassettes. A fabulous listen over, over and over again. Thank you Carole!!

There is so much to be thankful for as a result of challenging oneself, questioning what we take for granted and never settling for the presumption of thinking that we have arrived. Thank you Joni!

In Tempe, AZ with my awesome First American BTS Field Services team to share our “lessons learned” about equipping, servicing and supporting our hybrid working environment. #bestteamever

Lead from the back as you challenge the process, model the way, inspire a shared vision, enable others to act and most importantly - encourage the heart! Thank you Kouzes & Posner for always challenging us leaders to Never Arrive! https://t.co/JxdDdZ83fN

Missing my musical conversations with my Conference Friends about our favorite bands, albums, songs and concerts! Until we return to the conference and concert hall - Rock On!

It’s your nuance, interpersonal skills, interest, character, personality and ability to build rapport and trust that differentiates you in being an outstanding customer service representative!

A very Happy Mother’s Day to all the wonderful Moms out there that inspire and mentor their children to be happy and successful!!! https://t.co/5a9cQak3EA

https://t.co/9H0lH7BSS4 Providing customers with the best options requires an understanding of the customer journey and the business need/problem they are trying to solve. Meeting customer needs is offering the right features & providing the right end-to-end service experience.

Let Your Customers Decide When You Have Been Successful! https://t.co/ap1DCMZr5l

Understanding the business goes beyond knowing the priorities, needs and requirements of your business area. To be an influential IT Leader at the senior level, we must also understand the profit and operating model as well as the competitive environment.

Organizations working to improve their customer experience, engagement and loyalty continue to be challenged in capturing and benefiting from their customer feedback which has the potential to create a strong competitive advantage. #customerexperience