The official account for Hamilton Street Railway providing news & customer service. Monitored weekdays from 8:30am to 4:30pm. For service alerts follow
@HSRnow
.
Due to an ongoing City-wide IT issue, some HSR services continue to be impacted. Customers may experience some delays. We apologize for any inconvenience caused.
With a tentative agreement reached, we are working towards getting the buses back on the road as soon as possible.
We will let you know shortly when service will be back.
#HSRAlert
: Beginning Thurs (March 19) until at least April 5, HSR customers are being asked to board buses from the rear doors only & to keep a fair distance from operators and customers. As a result, HSR will not be collecting fares until further notice.
#HSRAlert
We’re ready to roll. Buses are fuelled, cleaned and checked. Staff are ready. Work has been filled and the Bus Operators will be rolling out in the morning. We’re back, and we’re glad. See you tomorrow, Hamilton!
#HSRAlert
Please note that the ATU Local 107 are now on strike. Therefore, no bus service will operate until further notice. DARTS service is unaffected by the strike and is operating. We appreciate your understanding as we work to resolve this labour disruption.
Special thanks to Max Kerman and the Arkells for graciously honouring our ‘peoples champ’ at Maurice Powell’s 50 year anniversary party with this tour jacket. Mr. Powell has said he will wear his jacket with pride! Watch the greeting here:
We’re ready to pick you up and take you to the
#ARKELLSRALLY
!
@hsr
has you covered from now until the end of service tonight. Show the driver your Rally ticket to board the bus for free (printed or on your phone). Be the people’s champ, don’t drink and drive
#HamOnt
🤘
To the staff of the
@hsr
and DARTS who have braved the weather, accommodated customers & stayed late, we thank you for your commitment to keep Hamilton moving today.
Buses are still on the road & MacNab Terminal is open until service ends at 1:30am.
#HamOnt
#ONStorm
#HSRAlert
August 19 marks a significant day for Transit. 50 years ago Operator Maurice Powell joined the
@HSR
– making him the first transit operator in the history of the
@cityofhamilton
to reach this milestone. Today we’re celebrating Maurice at the Mountain Transit Centre!
#hsr
#HamOnt
PRESTO E-Tickets are now available for HSR customers!
Download the PRESTO E-Tickets app on your iOS or Android phone to buy single-ride adult, senior, child, or youth tickets. Get the details here:
It’s a new year and a new way to get your HSR real-time info. The HSRnow SMS is now LIVE! Just text HSRnow and your bus stop number (eg. HSRnow 1234) to 25370 to see the next bus times.
#HamOnt
#HSRAlert
Thank you to everyone for showing continued appreciation for our Operators during this time. Your kind words of support and encouragement help to brighten our day here at the HSR.
#hsrstaffcare
#HamOnt
The ATU Local 107 transit union has voted to reject the City’s four-year Collective Agreement offer. The union has set a strike date of Thursday, Nov 9, at which time no regular HSR service or myRide on demand service will be available throughout the City.
Maurice Powell is out on the road today celebrating 50 years at the
@hsr
! If you see Maurice on his route, make sure you congratulate him for hitting this amazing milestone!
#Hamont
We are so proud of our team for their work on Project Clean.
The program started in May & almost every bus has been through the program. These cleans typically take 6 hours for our team to complete and involves an extensive cleaning of the bus from top to bottom!
Show your appreciation for the drivers who get you where you need to go. A quick “thank you” on your morning commute goes a long way to brighten an Operator’s day!
#thankstransit
#HamOnt
Thank you to the entire
@hsr
team for all of your hard work and dedication in 2018. Buses would not go out on the road without you. Routes would not be improved without you. Customers would not be able to hop on a bus without you. A great team effort that will carry into 2019!
We’ve started testing electric buses on Hamilton streets. You may see a test bus trailing your regular HSR bus. We want to learn more about this technology and how it works in our community, so we can keep looking for ways to be green and clean.
#HSRAlert
: Starting June 22, 2020 customers will be required to wear a non-medical mask while riding the bus, taking DARTS and using Trans-Cab. This extra step can help reduce the spread of
#COVID19
& help protect others in spaces where physical distancing can be hard to maintain
On the road, in the control room, under the hoists, over the phone, and thumbing the tweets -
@hsr
staff pulling together today to do our best for riders. And we’re not going to stop - we’ll continue responding to the storm until it’s over.
#hsrstaffcare
The Hamilton
@Ticats
face the
@TorontoArgos
at Tim Hortons Field on Thursday (June 6) at 7:30pm. Take a FREE ride to the game on the
@hsr
! Details:
#HamOnt
Our Operators are out on the road making sure essential service workers can get to and from work. We thank them for their commitment to our community.
#HamOnt
#ThankYou
#hsrstaffcare
.
Thank you to everyone who is sending in positive comments and encouragement for our Operators! We are making sure to pass them all along!
#HamOnt
#hsrstaffcare
Congratulations Maurice Powell on celebrating 50 years with the
@hsr
this August! We thank you for you continued dedication and commitment to the
#HamOnt
community.
#ATU107
#transitoperators
Heading to the
@Ticats
game tomorrow? Take
@HSR
for free! Our priority is to ensure all customers arrive safely. Please be patient during onboarding and continue to wear a mask during the ride. Details:
#HamOnt
🚌”She’s got a ticket to ride....”
Exciting
#ArkellsRally
news! Show your concert ticket to the the bus driver on Saturday June 23 and you can ride the
#HamOnt
city bus to and from the gig for FREE.🚌
#publictransportation
//
@hsr
Transit Operator Maurice Powell was joined by Director, Debbie Dalle Vedove on
@cable14
today to celebrate Maurice reaching 50 years of service with the
@hsr
. To commemorate this occasion,
@cable14
has awarded Maurice with their first ever “True Hamiltonian” award!
#HamOnt
It’s Transit Driver Appreciation Day and our Operators are hitting the streets to take you where you need to go. Remember to thank your driver today!
#tdad
#HamOnt
Thank you also to all of those behind the scenes that are keeping our fleet moving including our Maintenance team and our Service Line!
#ThankYou
#HamOnt
#hsrstaffcare
.
Tomorrow is Transit Driver Appreciation Day! If you’re choosing the
@hsr
for your Monday morning commute, let your Operator know you appreciate them by giving them a big ‘thank you’!
#tdad
#HamOnt
Today we are very excited to introduce our community Consultation Bus! Over the winter we will be engaging with communities to find out what we can do to make transit your first choice in transportation. Help us (Re)envision the HSR & join the conversation.
#OFHSummit2019
#HamOnt
Thank you to everyone for showing continued appreciation for our Operators during this time. Your kind words help to brighten everyone’s day.
#hsrstaffcare
#HamOnt
Thanks to
@HamiltonFireDep
for helping to extinguish one of our decommissioned buses that was on fire this afternoon. The bus was being towed to the scrapyard. No passengers were on board.
#HamOnt
We salute those who were able to telecommute and stay at home. Thanks for doing your part.
#flattenthecurve
For those who continue to rely on us – we will be there for you!
As much as we like our 60-foot articulated buses, we left them sitting at the garage today and have only 40-foot buses on the road; 40-footers handle better on days like today. We want to get you where you need to go - safely.
Our Drivers are up and at it bright and early every day! Give them a big thank you today on Transit Driver Appreciation Day! Share your stories using:
#tdad
#Hamont
#HSRAlert
: There will be no impact to HSR service today. Customers can expect HSR service will run as scheduled. Updates and service impacts will be posted to and the City’s social media channels as they become available.
#HSRAlert
: All HSR monthly pass holders have now been issued a credit to their PRESTO cards for 8 days, the duration of the strike. If you have not received your credit, please reach out to our customer service team at hsrserve
@hamilton
.ca.
#HSRAlert
: Beginning Thurs (March 19) until at least April 5, HSR customers are being asked to board buses from the rear doors only & to keep a fair distance from operators and customers. As a result, HSR will not be collecting fares until further notice.
Heading to the
@Ticats
Labour Day Classic on Monday? Take a free ride to and from the game on the
@hsr
! Our priority is to ensure all customers arrive safely. Please be patient during onboarding and continue to wear a mask during the ride. Details:
This one's on us!
All HSR routes and all HSR buses are now FREE to ride for the rest of tonight's service!
We're here to make sure you get to where you need to go!
#hsrstaffcare
We never want you to be late, but we always want you to get there safely. Make sure you thank your driver for carefully navigating today’s icy roads.
#hsrstaffcare
Our Operators are out on the road making sure essential service workers can get to and from work. We thank them for their commitment to our community.
#HamOnt
#ThankYou
#hsrstaffcare
.
Spotted: Some very well-dressed birds, including one dressed in HSR attire!
There is amazing public art in
#HamOnt
. Do you know where you can find this painted traffic signal cabinet?