hmv UK Help
@hmvUKHelp
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Following
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Official customer service account for @hmvtweets . Mon-Fri 9-5.
Joined October 2009
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Pinned Tweet
Always leave with the item you wanted, with our hmv Delivers service you can order in-store and have the item sent directly to you!
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@tomIinsonIeeds
We only ship to addresses within the UK. Apologies for any disappointment.
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@wakelingshannon
@hmvtweets
@UKBTSARMATION
@BTS_twt
Us making sure that all the
@UKBTSARMATION
know the amazing news!
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To our valued purehmv members...
Thank you for your patience. We're excited to announce a new hmv loyalty scheme will launch in the coming months & all valid points will be transferred.
.
Full FAQs 👉
.
Register your interest 👉
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We're currently experiencing large volumes of traffic through the app, which may mean that you experience difficulty in registering your account at this time. Apologies for any inconvenience, please check back again shortly.
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@UKBTSARMATION
@FatesMoonlight
@hmvtweets
@BTS_twt
As soon as we have more info, we'll let everyone know!
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@hobiglitters
@Hopegguki
Hey, I can confirm that the decision will have been made by the supplier and any relevant UK charting bodies.
I can confirm that this title does contain a random photocard. Which may have had some influence on this decision.
Product info detailed via -
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@LidlGB
Aye, can we jump oan this and say that we invented music and no knowing whit film yer oan aboot when you say "it's that wan fae the telly"
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@THICJ00N
I don't believe that'll be necessary -- we'll email you as soon as it's left the warehouse. Thanks!
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Event update: Thank you to everyone who pre-ordered a
@twentyonepilots
event bundle. Whilst we aim to have all tickets sent out before the end of October, we ask that you please keep an eye on our channels for further updates. Thank you for your patience
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@Hopegguki
Hey, I can confirm that this title does not count towards the UK charts and does track against the Hanteo and Gaon charts specified in the title listing.
It does still count towards your BTS collection though! :D
Hope this helps.
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@4pinksonelove
@UK_BLINKS
@hmvtweets
@BLACKPINK
No info as yet for the vinyl I'm afraid, please check in with us in a few weeks and we'll see if there's an update.
Thanks.
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22
@MAC_Stacker
@poundshopbibby
@hmvtweets
@samfendermusic
@CoventryEmpire
@thisisgorilla
@BoilerShopNCL
@polydorrecords
@UMusicuk
Hi, there's currently a very high volume of activity on the site but please keep trying.
Thanks
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@KM_DAINTY
We do expect to be stocking this on release so please keep an eye on the website for updates as soon as we have all the details confirmed.
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@BTSUKUNITE
@hmvtweets
@BTS_twt
Hiya, although it should be the complete edition we'd recommend checking back with us in the future for confirmation as we get regular updates. Thanks! :)
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For a chance to win a £100 hmv Gift Card, just click and tell us about your experience in store! t's & c's apply.
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@Mum23ks
@BTS_twt
@BTSRadioUK
@BTSUKUNITE
@BTSUKStreaming
@BANGTANUK
@bts_bighit
@AmazonUK
@ARMATIONMEETS
Hiya, we'll hope to have this item in for the release date but would recommend checking back with us in the future for further updates. Thanks.
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@FundsForBTS_UK
@hmvBirmingham
@hmvWestfield
@hmvtweets
Hi,
We're happy to amend delivery addresses also where possible. Please DM us your order number with your address to assist. Alternatively, you can also contact website.service
@hmv
.co.uk to assist with this.
We hope this helps🙃
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We're sorry to announce that due to both illness and scheduling conflicts, our two gigs with
@snowpatrol
at
@LimelightNI
on Dec 10th are being postponed. We hope to have further information on the rescheduled shows very soon and will contact all customers once we have a new date
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@_thislineismine
@twentyonepilots
Due to the unfortunate closure of our Oxford Street store, we are looking at options for these events, as soon as we have more news, we will contact all customers with an update
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Want to limit time spent in public? Feel safer with our Ring & Reserve service!
Call between 9am-5pm Monday to Saturday & our team will reserve your item for collection, subject to stock availability. We'll hold your item for up to 3 days.
Call 03333 230 667 to reserve now!
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Know what you're looking for? Have your item ready to collect in store by using Ring & Reserve.
Call between 9am-5pm Monday to Saturday and our friendly team will reserve your item at your nearest store for up to 3 days, subject to availability.
Call 03333230667 to reserve now.
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Need help with something this Christmas? You can find the answer to most questions here:
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We are currently experiencing a higher level of contact than usual. Whilst we will aim to respond to all contact as quickly as possible, we kindly ask for your patience should there be a slight delay in responding to your query.
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Need help with something this Christmas? You can find the answer to most questions here:
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Need help with something this Christmas? You can find the answer to most questions here!
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@Tessye111
@plotlesstwist
@UKBTSARMATION
@asda
@AsdaServiceTeam
@BTS_twt
Hi Teresa,
We don’t have a listing for it at the mo but do check back with us again as we get regular updates.
Thanks!
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@RebeccaCann23
@hmvtweets
The online store is currently undergoing development, however, we’re now accepting pre-orders for a limited range of products until the full website is available again.
As soon as we have any further updates, we’ll update our social media channels so do check back soon.
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@UK_BLINKS
@hmvtweets
@BLACKPINK
We'll keep an eye out for the vinyl, however, there is no information as yet to confirm this release. Thanks for your support.
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@KaneNiall96
@hmvtweets
The online store is currently undergoing some maintenance and development. This does unfortunately mean that ordering items online is currently unavailable at this time, however, we'll be back as soon as possible so please do check back soon.
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@gunwalloemum
@hmvBirmingham
@hmvtweets
@BTS_twt
@BTS__Europe
@BTS_ARMY
@BTSRadioUK
@UKBTSARMATION
This is currently set at £21.99. This is subject to change.
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Have you visited one of our stores this week and had great service? If so, please feedback and visit for a chance to win a £100 gift card!
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@BTSUKUNITE
@bts_bighit
@hmvtweets
@AmazonUK
@BTS_twt
Me walking into store on release day like "take my money" 💜
#BTS
#BTSWORLD
#BTSWORLD_OST
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@GarrattJohn
Hi Billy, we're hoping to receive our full allocation for this order and we'll attempt to start taking payment either tomorrow or Friday. Thanks.
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@sunnwillrise
Hi, restrictions may apply for the event and will be passed on by the artists events team on the day of the event.
Thanks
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@agustdottie
@hmvtweets
@BTS_twt
Hi Dottie, although it should be the complete edition we'd recommend checking back with us in the future for confirmation as we get regular updates. Thanks! :)
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@weraajna
@european_clique
Tickets for these events are non‐transferable, and you may be asked for I.D on the day of the event. We reserve the right to cancel any tickets we believe have breached our terms and conditions so we kindly ask customers not to sell or transfer tickets.
Thank you.
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@daveuk82_02
@hmvtweets
@hmv_Braehead
Pure HMV Loyalty Limited is in administration. We are currently unable to confirm when will become available again at this time, however, any updates will be posted on our website as well as our social channels (e.g. Twitter and Facebook).
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Due to the ongoing impact of COVID-19 and the busy season, we do anticipate some unavoidable delays in getting back to you. We aim to respond to all contact asap and thank you for bearing with us.
…
Thanks.
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@ThatGuyRobert2
Hello, we currently have onl a blu ray option but we would recommend subscibing to our newsletter or checking the website for regular updates as we may get a 4k release in the future.
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Home is where family is...
Join our family in the home of entertainment since 1921! Now hiring Customer Service Advisors at Head Office - apply below!
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@kirsty72715771
@Matt_Barker_UK
@hmvtweets
@ArianaGrande
The online store is currently undergoing some maintenance and development. This does unfortunately mean that ordering items online is currently unavailable at this time, however, we'll be back as soon as possible so please do check back soon.
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@Lydia130613
@asda
@AsdaServiceTeam
@hmvtweets
@BigHitEnt
@BTS_twt
Hi Lydia, we'll hope to have this item in for the release date but would recommend checking back with us in the future for further updates. Thanks.
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@ShiningKong
@hmvtweets
@BTS_twt
hHiya, the price for this item will be £26.99, however this is subject to change . Many thanks.
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Due to the ongoing impact of Coronavirus (COVID-19) across the world, we do anticipate some unavoidable delays in getting back to you. We do aim to respond to all contact and thank you for bearing with us.
Thanks.
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@JFW_Music
@hmvtweets
Don't worry -- the "Back in stock soon" notice applies to the item listing itself, rather than your order. Your spot has been secured for the event, and all items in your order have been allocated to you with no issue! :)
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@harrysoopss
@ipromoteoty
@hmvtweets
@LiamPayne
Hi both,
Apologies, we are experiencing a slight delay currently due to the large volume of traffic through the site.
Please be assured this shall arrive shortly and we thank you for your continued patience.
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@Robsmediavault
Hi, we do indeed have an eBay store now. Hope that you find something of interest.
Thanks.
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@pmcniffe
@stevelukather
@Izumih0705
@SimonaPirone
Hi Paul, we are really sorry to see this. In this case we'd recommend contacting our colleagues at store.service
@hmv
.co.uk as they will welcome the chance to investigate this fully for you. Thank you.
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@NathanDrake456
@hmvWestfield
Hi Matthew, we're pleased to announce that the store is now back open from today! :)
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Have you visited one of our stores this week and had great service? If so, please feedback and visit for a chance to win a £100 gift card!
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@SianLennon
@__LilyHayward__
Hi Sian & Lily, unfortunately we currently do not sell singles in our stores. Apologies for any disappointment.
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@covermejumpsuit
@hmvtweets
Hi, we aim for your CD to be delivered on release date, however, we are unable to guarantee this in every instance.
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1
5
@Gaggyboot
@hmvtweets
@thealarm
@hmvCardiff
@hmvBirmingham
@hmvManchester
@ProperMusicGrp
Access to this event is granted with the purchase of a copy of the album ‘Sigma’ at the store you're planning on visiting from Friday 28th June onwards, subject to availability and while stocks last.
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@hiraihomoz
To confirm, The online store is currently undergoing some maintenance and development. This does, unfortunately, mean that ordering items online is currently unavailable at this time, however, we'll be back as soon as possible so please do check back soon.
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@Ale_n_Metal
@MrsCaress1982
A new deal has been reached with the store and we're delighted to see that the Carlisle store is staying open.
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Need help with something this Christmas? You can find most of the answers to your questions here:
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@Tyrion_Lanniste
@purehmv
Hi there, if you could email store.service
@hmv
.co.uk about this matter they will be able to assist you fully. Thanks.
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@Ari99Moonlight
@hmvtweets
@twentyonepilots
We would advise those attending the event to arrive 30 minutes before the signing starts, although others may turn up earlier. Unfortunately, due to the nature of events, we will be unable to confirm a finish time.
Thanks
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@Lewis_T007
Hiya, unfortunately there isn't a release date for these items yet. Do check back with us in the future for more updates.
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1
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Show them some love!
Can we get some retweets to get us to 2000 followers, there’s still customers out there that don’t know we’re back open.
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We're very sad to have to let you know our stores are now temporarily closed for trade. You can still get all your entertainment delivered straight to your door through our website just follow this link .
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@jadesmabeI
@moonlightmegann
@hmvtweets
@Mabel
Hi,
The winners will be announced very soon so keep watch of
@hmvtweets
for updates! :)
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@KYOKOUGH
We're always happy to help! We understand how important this information is to you all :)
Have a great day!
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@mrpwhitley
I'm not sure the
@UKBTSARMATION
@BANGTANUK
got the memo on people buying less CDs.
#MAP_OF_THE_SOUL_PERSONA
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@jiminfan22
@ateencalledtara
@BTSUKUNITE
@BTS_twt
Hi,
We've not got any info yet but if we do get any updates, they'll be posted on our main page
@hmvtweets
first so definitely worth keeping an eye out and checking back.
☺️
0
1
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@JamesL_16
@hmvtweets
The online store is currently undergoing development, however, we’re now accepting pre-orders for a limited range of products until the full website is available again.
As soon as we have any further updates, we’ll update our social media channels so do check back soon.
2
0
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@misskristinruth
@hmvtweets
The online store is currently undergoing development, however, we’re now accepting pre-orders for a limited range of products until the full website is available again.
As soon as we have any further updates, we’ll update our social media channels so do check back soon.
0
1
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@terrorriser
In the interest of fairness, we do not condone the resale of tickets for the twenty one pilots signing sessions. We reserve the right to cancel any tickets we believe have breached our terms and conditions so we kindly ask customers do not sell their entry event tickets.
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@swtpayno
@kelly9firmino
Hi both!
I can confirm there may be a slight delay with your confirmation being sent but I can confirm that this should be received shortly.
Thanks
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0
3
@Matt_Barker_UK
@daveuk82_02
@hmvtweets
@hmv_Braehead
Any updates will be posted on our website as well as our social channels (e.g. Twitter and Facebook).
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0
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@MandiieeTS13
Hi, we are currently in talks with Taylor and we are hoping to find out whether we'll be stocking the album soon. We'll update you all on here once we know.
Thanks.
0
1
3
@oflahertyevents
@hmvtweets
The online store is currently undergoing some maintenance and development. This does unfortunately mean that ordering items online is currently unavailable at this time, however, we'll be back as soon as possible so please do check back soon.
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0
3
@weareshura
@BaibaAuriaArt
@hmvtweets
@FoppManc
We couldn't wait that long so we have changed the time to 1:30. See you there :)
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0
2