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H&M Customer Service Profile
H&M Customer Service

@hm_custserv

Followers
48,619
Following
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Media
524
Statuses
235,398

Official #HM Customer Service account. Follow @hm for #fashion & #beauty inspiration!

Joined September 2012
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@hm_custserv
H&M Customer Service
5 years
@chrxstianh__ We truly believe that all kids should be allowed to be kids. The school aged kids who model for us come to the photo studio in the afternoon after school and we aim for a natural look which reflects that.
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@hm_custserv
H&M Customer Service
7 years
@JohanTeissier La loi interdit de dissimuler son visage dans l’espace public (masque, cagoule etc).Le voile n’est pas concerné par cette loi
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@hm_custserv
H&M Customer Service
3 years
@Sportyrosie Hello! The merch collection with BLACKPINK will be available from Thursday, July 8th, in all markets excluding China, Hongkong, Macau, Taiwan, Philippines, Switzerland, Turkey, and Mexico. Kind regards!
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@hm_custserv
H&M Customer Service
4 years
@monbebeneer We want nothing more but to support your love for this cause and Wonho! However, we're sad to say that the shirt worn by Mr. Sold Out has sold out entirely in Spain, and won't be making a comeback. Follow the link below to shop for our available prints!
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@hm_custserv
H&M Customer Service
3 years
@OT4_BPblink Hi there! The merch collection with BLACKPINK will be available in the US and CA from Thursday, July 22nd. Get excited!
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@hm_custserv
H&M Customer Service
4 years
@AnnaBelAmiga Hi Anna, wir können rassistische Aussagen auch nicht mehr ertragen und würden Kommentaren - wie deinem - auch lieber eine Blockade setzen.
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@hm_custserv
H&M Customer Service
2 years
@AcesCherry Hi there! We're glad to hear that this merch caught your attention. We're doing our best to get this merch available as many are interested as well. We suggest keeping an eye online for updates, and we will make sure t bring this into the future. Cheers!
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@hm_custserv
H&M Customer Service
4 years
@monbebeneer Music to your ears is music to ours! Have a lovely day, and take care!
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@hm_custserv
H&M Customer Service
4 years
@monbebeneer These prints are one of a kind! Let us know the country you shop in, we're happy to find the perfect pattern to add to your wardrobe. Talk soon!
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@hm_custserv
H&M Customer Service
7 months
@YYong34 Amazing photos! Don't forget to tag us in your stylish outfits with #HMxME for a chance to be showcased on our site. Have a wonderful day!
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@hm_custserv
H&M Customer Service
5 years
@AlfredEBeach Hi, H&M ist sich seiner Verantwortung bewusst, daher prüfen wir alle Organisationen, an die wir spenden sorgfältig. Die Amadeu Antonio Stiftung leistet einen wichtigen Beitrag für eine starke Zivilgesellschaft, Toleranz, Respekt und Vertrauen. Das unterstützen wir.
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@hm_custserv
H&M Customer Service
4 years
@vegawinss We can't wait to see you! We're certain you'll find trend-worthy prints that are Wonho-approved- we hope you enjoy the rest of your day!
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@hm_custserv
H&M Customer Service
5 years
@hmdeutschland Hi ihr, wir freuen uns, dass ihr unser Model genauso toll findet. Allerdings sind wir der Ansicht, dass Bodyshaming in beide Richtungen geht. Wer sagt denn schon was „normal“ ist? Wir finden jede ist auf seine eigene Art und Weise schön – unabhängig vom Gewicht.
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@hm_custserv
H&M Customer Service
6 years
@RawkinsLizzie Hi there Lizzie. We're sorry this has caused some offense. This was of course not intentional. We're taking this image down from the website now so thanks for letting us know.
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@hm_custserv
H&M Customer Service
6 years
@tiffanyyoung Looking amazing up on that billboard, Tiffany. Love your style!
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@hm_custserv
H&M Customer Service
5 years
@kaikolik Merhaba! Lay Zhang Yixing koleksiyonu şu an için belirli ülkelerde satışa sunulmuştur. İleride gerçekleşecek kampanya ve koleksiyon hakkında bilgi alabilmek için H&M sosyal medya hesaplarını ve online sitemizi takip edebilirsin.
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@hm_custserv
H&M Customer Service
8 years
@katyssoldier Hi, there will be a full version of the song and it will be released shortly. Stay tuned!
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@hm_custserv
H&M Customer Service
4 years
@ronnieneilson The drop in customer demand due to COVID-19 will inevitably impact suppliers, however we are placing orders with this supplier and we fully stand by our responsible purchasing practices. We are in dialogue with the supplier and the trade unions to resolve the conflict peacefully.
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@hm_custserv
H&M Customer Service
3 years
@debyyalfn The merch collection with BLACKPINK will be available in Malaysia. Get excited!
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@hm_custserv
H&M Customer Service
4 years
@_underaspell_ Hi! We're happy to say that BLACKPINK is in your area! You can shop this in the Philippines here; . Have a lovely day!
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@hm_custserv
H&M Customer Service
7 years
@JeremyLiao6 Hi! The collection has sold out online. We do not plan on restocking online but select H&M stores might still have some pieces
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@hm_custserv
H&M Customer Service
3 years
@royalworId Hi Sarah, make sure to follow us on our social networks to find out! We keep our fingers crossed for you that you won't have to wait much longer for this awesome collection.
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@hm_custserv
H&M Customer Service
9 years
@I_pivoine Chez H&M nous refusons toute discrimination, nous autorisons donc le port du voile à nos employées. Bonne journée.
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@hm_custserv
H&M Customer Service
4 years
@norepinephrin Hi Hugo, wo nichts ist, kann auch nichts sein. Wir sind hier absolut nicht deiner Meinung und teilen diese auch nicht.
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@hm_custserv
H&M Customer Service
5 years
@RuelGospel Hi there! The Shawn Mendes t-shirts will be available in selected stores around the UK and available on our website. We would advise that you keep an eye on our website and social platforms for any further information regarding this exciting release!
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@hm_custserv
H&M Customer Service
5 years
@shawnstequila Estamos felices de anunciar que si tendremos la mercancía de Shawn Mendes en todas nuestras sucursales muy pronto. Aquí te dejamos el enlace para que encuentres tu centro de moda favorito
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@hm_custserv
H&M Customer Service
7 years
@JeanLenclume H&M est une entreprise privée. Dans tous les cas, ce n'est pas légal. Nos deux collègues sur la photo peuvent porter plainte.
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@hm_custserv
H&M Customer Service
3 years
@mowchenn The merch collection with BLACKPINK will be available from Thursday, July 8th, in all markets excluding China, Hongkong, Macau, Taiwan, Philippines, Switzerland, Turkey, and Mexico. Kind regards!
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@hm_custserv
H&M Customer Service
1 year
@schweizok2 Hi du, wir agieren als globales Unternehmen und daher steht H&M ganz klar für Vielfalt. Bei uns sind alle willkommen - unabhängig des Geschlechtes und wir möchten damit alle Menschen ansprechen.
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@hm_custserv
H&M Customer Service
5 years
@shawnstequila Shawn llega a H&M muy pronto, acércate a tu sucursal favorita y encuentra los mejores estilos para esta temporada.
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@hm_custserv
H&M Customer Service
2 years
@LibreMENTE79 ¡Hola Luz! Que gusto saludarte y gracias por la amabilidad; Recuerda que somos tus amigos en la moda y desde ya, quedamos a tu disposición.
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@hm_custserv
H&M Customer Service
2 years
@jprzybysz0 Hejka! Wychodzi na to, że wkradł się błąd. Już to sprawdzamy z odpowiednim działem. Dziękujemy za czujność! 😉
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@hm_custserv
H&M Customer Service
5 years
@osvaldohatake11 La fiebre de Shawn ya llega a H&M, este articulo y muchos más llegaran muy pronto a tu H&M favorito Aquí te dejamos el enlace para que encuentres tu centro de moda favorito
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@hm_custserv
H&M Customer Service
3 years
@sutherlandphys Hi there. Thank you for reaching out to us, we are so excited that you are interested in collaborating with us here at H&M. Make sure to utilize the #HMxMe hashtag for a chance to be featured on our social media networks! Take care.
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@hm_custserv
H&M Customer Service
3 years
@Paolulb ¡Hola! Seguramente estás muy emocionada por conocer más sobre la colección de BLACKPINK, sin embargo, esta hermosa colección no llegara al mercado de México, lo sentimos mucho.
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@hm_custserv
H&M Customer Service
1 year
@JillGwynne Hi there, we're sorry that a customer spoke to you in a rude manner in one of our stores, but we're glad to hear our staff were helpful. Our changing rooms are unisex, not gendered, so everybody is welcome to use any of them. Thanks!
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@hm_custserv
H&M Customer Service
4 years
@BabeLover10k Hi, in Kongo haben wir zwar keinen Onlineshop, aber du kannst dich gerne durch unsere Seite in z. B. Ägypten stöbern. Wir wollen dir die Spannung zwar nicht vorwegnehmen, aber eins können wir dir schon mal verraten: Du wirst auch dort ganz vielfältige Models finden.
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@hm_custserv
H&M Customer Service
5 years
@kubant @AnRah83 Hi Markus, bei dieser wunderschönen Dame handelt es sich um das niederländische Model Jill Kortleve. :) Bist du etwa genauso begeistert von ihr, wie wir es sind?
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@hm_custserv
H&M Customer Service
7 years
@FeistyMoonlover @hmpolska kolekcja będzie dostępna z początkiem grudnia w sklepach stacjonarnych H&M. Pozdrawiamy!
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@hm_custserv
H&M Customer Service
5 years
@ZairaTo42075868 Hola Zaira, la playera de Shawn Mendes ya está llegando a nuestras sucursales. Algunas tiendas ya se encuentran disponibles. Para saber más detalles de la playera de este talentoso artista, visita tu H&M más cercana al próximo enlace
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@hm_custserv
H&M Customer Service
4 years
@zab_belieber12 Recrea una de las portadas de Justin, usando el hashtag #BeliebersHM recuerda de seguir todas nuestras redes sociales para participar. ¡Buena Suerte!
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@hm_custserv
H&M Customer Service
5 years
@tamarhuggins Thank you for the feedback. We truly believe that all kids should be allowed to be kids. The school aged kids who model for us come to the photo studio in the afternoon after school and we aim for a natural look which reflects that.
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@hm_custserv
H&M Customer Service
4 months
@MelTankardReist This ad has now been removed. We are deeply sorry for the offense this has caused and will look into how we present campaigns going forward.
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@hm_custserv
H&M Customer Service
7 years
@lordbieberl Hi. Yes, the collection is available worldwide.
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@hm_custserv
H&M Customer Service
7 years
@lanitser Les produits incinérés ne sont pas des invendus. Ils ne remplissent pas nos règles de sécurité et ne peuvent être recyclés.
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@hm_custserv
H&M Customer Service
6 years
@Backrow_baptist Hi there! We strongly believe in the message of #PRIDE and its impact. To show our support during this important time in the year, 10% of collection proceeds will be donated to the UN's Free & Equal campaign with a guaranteed donation of at least 350K. Take care!
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@hm_custserv
H&M Customer Service
9 years
@I_pivoine Bonjour, chez H&M, nous refusons toute discrimination donc nous n'imposons aucun code vestimentaire à nos employés.
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@hm_custserv
H&M Customer Service
3 years
@crysstaIsnow Hi! Any market that isn't listed above will have the BLACKPINK merch available starting today (US and Canada will have it starting July 22nd). Be sure to keep an eye our site and visit your local H&M to check for availability. Happy shopping!
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@hm_custserv
H&M Customer Service
4 years
@mika_kruger Hi Mika, wir sind auch ganz hin und weg von diesem hinreisenden Papa und seinem niedlichen Schatz! 😍
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@hm_custserv
H&M Customer Service
3 years
@Ariana_Chile Hola, la única forma por ahora es esperar a que sea anunciado en nuestras redes sociales ya que no tenemos una fecha específica de lanzamiento. ¡Saludos!
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@hm_custserv
H&M Customer Service
7 years
@loxeeena @hm @justinbieber Hi, yes the Justin Bieber Stadium Merch is available in the US market. Happy Shopping!
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@hm_custserv
H&M Customer Service
5 years
@martina_kapunkt Hi Martina, tut uns leid, dass du diese Erfahrung gemacht hast und deine Kleinen nun traurig wegen ihrer Lieblingsshirts sind. Sei so lieb und lasse uns eine Direktnachricht zukommen, damit wir eine Lösung hierfür finden können. Danke dir! Wir freuen uns von dir zu lesen. :)
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@hm_custserv
H&M Customer Service
3 years
@OT4_BPblink You're welcome!
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@hm_custserv
H&M Customer Service
4 years
@FaustineTinist1 Bonjour Faustine, nous n'avons pas encore de collection prévue avec Martina Stoessel mais gardez un œil sur notre page car cela pourrait être programmé prochainement... Passez un bon dimanche !
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@hm_custserv
H&M Customer Service
5 years
@RedRidingHoodAE We understand the sensitive nature of the recent coverage on Michael Jackson and have therefore decided to remove this product from store and online.
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@hm_custserv
H&M Customer Service
8 years
@katyp_erry Hi there, at the moment the song is only available on Youtube and we're not aware of a release date for Spotify or iTunes
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@hm_custserv
H&M Customer Service
4 years
@AutismusNEET Hi Josh, H&M ist ein internationales Unternehmen und wir sind stolz auf die Multikulturalität in unseren Kampagnen!
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@hm_custserv
H&M Customer Service
4 years
@sethsgiaw Hey Seth! Mark your calendar to shop our Bieber drop come 30 July for US stores and online. Happy shopping!
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@hm_custserv
H&M Customer Service
3 years
@mmm1045 ¡Hola! Por el momento está previsto que el show se emita únicamente en directo a través de la aplicación. ¡Un saludo!
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@hm_custserv
H&M Customer Service
7 years
@ThomasBarbusca Hey Thomas, you're very welcome - we hope you had a great night!
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@hm_custserv
H&M Customer Service
2 years
@pepillomix1969 Hola, Sí, se trata de una falsa noticia (FAKE) del diario satírico "El Mundo Today - La Actualidad del Mañana" del año 2018. Respetamos el humor satírico dentro y la libertad de expresión. Pero que no se confunda con la realidad de H&M.
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@hm_custserv
H&M Customer Service
3 years
@crystalmoonlily ¡Hola! No estará disponible la colección aun en México, sin embargo te invitamos a que nos visites ya que tenemos diferentes colecciones que seguro disfrutaras mucho
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@hm_custserv
H&M Customer Service
3 years
@ValentineJHyun We do not have more information about this, we are sorry. Anyway you have an open invitation to visit us in store and see the rest of collections available for you. ¡Can´t wait to see you!
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@hm_custserv
H&M Customer Service
4 years
@MeripetU Hello! We do not work with any garment manufacturing factories located in Xinjiang, and do not source products from this region. We are deeply committed to ensuring the people who make our products have good working conditions and are treated with respect. Thank you!
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@hm_custserv
H&M Customer Service
3 years
@abigailaguilar1 ¡Hola Abigail! La colección estará disponible en todas nuestras tiendas de Chile. Síguenos en redes sociales para enterarte de todas nuestras publicaciones. ¡Saludos!
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@hm_custserv
H&M Customer Service
5 years
@soniaagrande Bonjour, nous sommes certains que vous cherchez le sweat avec Ariana Grande :) Il sera disponible très prochainement en magasin faisant le concept DIVIDED. référence : 0729659002. Patience, patience :)
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@hm_custserv
H&M Customer Service
8 years
@MonicaGalanes ¡Nos encanta tu elección! <3
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@hm_custserv
H&M Customer Service
4 years
@ProjetsShawn Bonjour, Merci de nous avoir contacté, les articles Shawn Mendes sont disponibles dans le rayon Divided. Presque tous les H&M les ont, mais si vous voulez tout de même vérifier, vous pouvez avec l'option "Store Locator" voici le lien : Belle journée :)
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@hm_custserv
H&M Customer Service
7 years
@thomassekelius Hi Thomas! The shirt reads "Brooklyn"
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@hm_custserv
H&M Customer Service
7 years
@ThomasBarbusca Hey Thomas, we think you look extra cool! We hope you've all had a great time!
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@hm_custserv
H&M Customer Service
7 years
@BieberNewsPL kolekcja powoli pojawia się w sklepach stacjonarnych. Produkty będą dostępne w wybranych sklepach na męskim dziale Divided.
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@hm_custserv
H&M Customer Service
5 years
@JemnabyE wielka szkoda, bo szykujemy kolejne wspaniałe tęczowe kolekcje 🏳️‍🌈
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@hm_custserv
H&M Customer Service
4 years
@AllusionistShow Hi there! Treggings are a type of legging styled to look more like trousers. Treggings tend to include more/different materials than a standard legging. Hope this helps and have a great day!
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@hm_custserv
H&M Customer Service
1 year
@FiorelaInes ¡Hola Fiorela! De antemano, agradecemos que nos hayas compartido esta información, en H&M tomamos muy en serio este tipo de reclamo. Por favor, escríbenos un mensaje privado con tus datos para poder investigar esta situación y tomar medidas. ¡Esperamos tu respuesta!
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@hm_custserv
H&M Customer Service
3 years
@HankeuuBlink8 Hi there! This item is not available on our US site just yet, but be sure to keep en eye out. We update our website daily! Have a great day!
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@hm_custserv
H&M Customer Service
4 years
@VierlanderF Am besten gehst du noch einmal in dich und liest dir die Frage sorgfältig durch. Wir sind uns sicher, dass dir dann klar wird, wie fehl am Platz dein Beitrag ist. Unabhängig der ethnischen Herkunft, des Geschlechts oder des kulturellen Hintergrunds– bei H&M ist jeder willkommen.
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@hm_custserv
H&M Customer Service
1 year
@discoheaven666 Yasss treat yourself! 🙌
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@hm_custserv
H&M Customer Service
4 years
@CarlosVelath Es obvio que los mejores fans de Shawn Mendes somos de México. Así que nos da mucha alegría compartir la colección inspirada por su gira muy pronto en nuestras tiendas en México. ¡Sigue nuestro Fashion News y redes sociales para estar al tanto!
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@hm_custserv
H&M Customer Service
9 years
@TeamBenzemaa Chez H&M nous refusons toute discrimination, nous autorisons donc le port du voile à nos employées. Bonne journée.
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@hm_custserv
H&M Customer Service
8 years
@prismaticpizzuh Hi, the holiday song will be released on several platforms. Stay tuned for details!
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@hm_custserv
H&M Customer Service
3 years
@TerriTorresCel3 ¡Nos complace confirmar que así será! A partir de mañana, 8 de julio, esta colección estará disponible. Puedes llamar a tu H&M preferida en caso de que tengas alguna duda. ¡Feliz día!
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@hm_custserv
H&M Customer Service
8 years
@CroftsMatty Hi, it will be uploaded to Youtube at some point today! It will not be for sale.
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@hm_custserv
H&M Customer Service
3 years
@Schubskreis Hi! 💗 Die Kollektion fängt die kompromisslose weibliche Stärke ein und wir werden nie damit aufhören, Diversität, Toleranz, Akzeptanz und Vielfältigkeit zu feiern.
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@hm_custserv
H&M Customer Service
5 years
@AdruCarrion Hola Adru, nos alera que estés interesada en nuestro programa de reciclaje. ¡Sí! puedes llevar tu bolsa con textiles a cualquier sucursal y te daremos tu cupón del 15% en 3 prendas. ¡Juntos construiremos un futuro sostenible!
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@hm_custserv
H&M Customer Service
7 years
@TEAMMINAJ_DC We're excited that Nicki Minaj is part of our upcoming Holiday campaign and we look forward to share more info at a later date
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@hm_custserv
H&M Customer Service
11 months
Tweet media one
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@hm_custserv
H&M Customer Service
4 years
@DoctorMayJay The drop in customer demand due to COVID-19 will inevitably impact suppliers, however we are placing orders with this supplier and we fully stand by our responsible purchasing practices. We are in dialogue with the supplier and the trade unions to resolve the conflict peacefully.
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@hm_custserv
H&M Customer Service
3 years
@FreieSatireD Hi du, Rassismus hat bei uns nichts zu suchen, denn bei H&M ist jeder willkommen! Daher finden wir deinen Tweet auch absolut daneben und deine Denkweise auch mehr als veraltet - so etwas im Jahre 2021 noch lesen zu müssen, lässt uns wirklich vom Glauben fallen. 🤦
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@hm_custserv
H&M Customer Service
5 years
@kingmildrew You never know what the future may hold! Please stay tuned to our website to stay up to date with all things H&M. Cheers!
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@hm_custserv
H&M Customer Service
3 months
@LukeDouglas49 We have removed this ad. We are deeply sorry for the offense this has caused and will look into how we present campaigns going forward.
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@hm_custserv
H&M Customer Service
7 years
@JustinChartStat Hi, yes it's available online and in selected French stores. For more info please contact your local customer service team.
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@hm_custserv
H&M Customer Service
8 years
@daniellaabb Ciao! Si tratta di un fake gestito da società esterne. Le promozioni di H&M sono pubblicate solo sui nostri canali ufficiali.
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@hm_custserv
H&M Customer Service
3 years
@ahmetbozkus Hi Ahmet, wir bedauern den von dir geschilderten Vorfall. Magst du dich vielleicht per Direktnachricht bei uns melden und uns den Sachverhalt etwas genauer schildern? Danke dir!
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@hm_custserv
H&M Customer Service
4 years
@JByazminn ¡Que emoción que estés interesada en obtener prendas de Justin Bieber x HM! Más información está por venir. Sin embargo, te invitamos a suscribirte a nuestras Fashion News para mantenerte actualizada sobre la colección. ¡Saludos!
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@hm_custserv
H&M Customer Service
3 years
@Sten_Thore Das bedauern wir zu lesen - wissen jedoch nicht, was du mit deinen beiden Wörtern genau meinst, sorry.
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@hm_custserv
H&M Customer Service
4 years
Las donaciones de reciclaje se suspenderán temporalmente, los probadores estarán cerrados en todas las tiendas por precaución, se fomentará el uso de crédito en lugar de efectivo, no se mostrarán probadores para productos de belleza y las tiendas se limpiarán con más frecuencia.
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@hm_custserv
H&M Customer Service
6 years
@YungXjCwill Hi Justin, all of our modelling is arranged through agencies, not Twitter. Best of luck with future endeavours, though - have a lovely day!
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@hm_custserv
H&M Customer Service
4 years
@ceelos08 Hey there! Yes, take style inspiration from football player Raheem Sterling. Have a wonderful day!
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@hm_custserv
H&M Customer Service
2 years
@triangelsolo Wir freuen uns total über deinen Tweet! ❤️ 🍀
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@hm_custserv
H&M Customer Service
6 years
@vieshatay Hello! We strongly believe in the message of PRIDE and the impact it has on the LGBTQ+ community. That's why we're donating 10% of all collection proceeds to the UN's Free & Equal Campaign, which supports fair and equal rights to LGBTQ+ community members everywhere.
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