Helpshift
@helpshift
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Following
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End bad customer service once and for all through easy-to-implement digital customer service solutions that help you scale fast and save money ⚡️💰
San Francisco, CA
Joined December 2011
Explore how @SYBOgames elevated player support with Helpshift's in-game chat, boosting efficiency and delighting 150 million monthly players with: 👉 95% deflection rate 👉 4.3 CSAT 👉 80% boost in agent productivity 📈 Read here: https://t.co/GKARHlMwcv
@subwaysurfers
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🧠 For World Mental Health Day, we’ve decided to share our moderators’ top 10 mantras with you. Swipe through to find the one that speaks to you most. #WorldMentalHealthDay #MentalHealth #WMHD2025
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40% CSAT improvement in just 12 weeks. But here's what the numbers don't tell you—KIXEYE didn't just switch platforms. They reimagined what player support could be. 🎁Join us for a chance to win our latest Player Engagement card game! Register: https://t.co/5kaIMYSbOx
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🚀 [Live Webinar] From Zendesk to Helpshift—And a New Support Team, KIXEYE rebuilt its entire player support system in just 12 weeks Sept 18 | 9 AM PDT 👉 Register now https://t.co/NDVJ81WUht
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Last chance! Join us for this exclusive Player Engagement webinar with: ➡️ Jeffrey DeMarco, Centre for Abuse & Trauma Studies ➡️ Alice Hunsberger, Head of T&S ➡️ Sabine Ernst, Wellbeing Program Manager Register now: https://t.co/MYfWmZPxH8
#TrustAndSafety #Wellbeing
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Unveiling the first-ever research report focused exclusively on moderator wellbeing in the video game industry! https://t.co/AlSEUdXBYS Join the webinar: 🗓️ Thursday, September 11 at 9am PDT
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AI in Gaming: Enhancing Connections 🚀 Join @KeywordsStudios at #LSGSummit London on Sept 9! Rakesh Mistry & Simon Stokes reveal how AI is turning player support into a driver of fandom, retention & insight — plus a first look at what’s next. #AIinGaming #ImagineMore
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🔍 “This isn’t about just identifying threats and sending them into the ether. It’s about how you respond to threats.” - Joel Silk, ex-Roblox 📺 Watch the full on-demand webinar: https://t.co/sxdrZ516It
#TrustAndSafety
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Last chance to join us live this Thursday Aug 28 · 9am PDT / 5pm BST Learn how to turn new app store rules into D2C revenue. 👉 Save your spot: https://t.co/phX1caqaA5 Can’t attend live? Register to get the recording. #PlayerEngagement #PlayerSupport #DTC #D2C #Gaming
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🍿 Get the popcorn ready — Watch the full webinar series now — and take away strategies you can apply today. 🎥 https://t.co/p9JhGCd0mG The next wave of sessions is coming soon. 🎫 Click here to sign up to get first access to upcoming live webinars. https://t.co/ckNoR42FHM
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🔎 One tough question, two powerful answers — what’s the real “why” behind investing in Trust & Safety? 📺 Watch the full on-demand webinar: https://t.co/H3TgW7aTnZ
#TrustAndSafety #PlayerExperience
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🎮 One message, one moment, one missed signal — sometimes that’s all it takes for a real-life threat to spread on your platform. Watch the full on-demand webinar: https://t.co/cA0hirN7cA
#TrustAndSafety
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🎮 Game Devs, ever wonder how to scale customer support without losing the human touch? Trailmix Games found their winning strategy with Helpshift, boosting efficiency and keeping players happy! https://t.co/k5JuGKbqNt
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👮♀️ "Your local law enforcement should know who you are, and you should know who they are." – Joel Silk, ex-Roblox. 📺 Discover more expert insights and actionable strategies for managing real-life threats in our on-demand webinar: https://t.co/R87qU9h5PB
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An incredibly insightful webinar on navigating real-life threats in the gaming industry featuring Christina Camilleri Netflix Game, Joel Silk, ex-Roblox, Chima Denzel Ngerem, Gravity Well ➡️ Watch the full webinar https://t.co/mL5JqqMyXy
#Gaming #TrustAndSafety #
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🚀 The Spice Is Flowing — and So Is the Momentum! Congratulations to Funcom on the successful launch of Dune:Awakening! We’re proud to support Funcom on this exciting journey — helping scale player operations and safeguard the growing community! #DuneAwakening #TrustAndSafety
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🔥 Your most passionate players aren’t just fans — they’re your best marketers. 🎮 “When you engage your top fans in game operations, you unlock free marketing through their own channels.” – Sergei Vasiuk, Wargaming 📺 Missed the webinar 👉 https://t.co/iaV5ZVzED3
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🔄 LiveOps is evolving — from handcrafted to highly predictive and adaptive. What used to be manual and reactive is now data-driven, and scalable. 📊 “Prediction is the easy part — execution is the hard one.” – Sergei Vasiuk, Wargaming 📺 Watch now: https://t.co/zsB2qujioT
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🧠 Great ideas don’t just come from the top — they come from everywhere. 💡 Missed the live webinar with Sergei Vasiuk at Wargaming? Don't worry, catch the on-demand replay. 📺 Watch now: https://t.co/l94rO2foTq
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Since 2023, Aino Kinnunen have transformed their Player Support Systems by: ✅ Automating over 90% of queries ✅ Using smart tagging ✅ Supporting multiple languages globally with Language AI 🎥 Watch the full video with Aino Kinnunen 👉 https://t.co/Ci5Z8fPjSV
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🎮 Want to know what makes a game truly last? Discover the 5 key ingredients to building “forever games” in our latest expert-led webinar. 💡 Missed it live? Don’t worry — it’s now available on demand. 📺 Watch: https://t.co/Qgp6uFcDn8
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