RSC FUNDAMENTAL #8: HONOR COMMITMENTS. Do what you say you’re going to do, when you say you’re going to do it. If a commitment cannot be met, notify others early and agree on a new deliverable and deadline to be honored. #rscdifference #rscrum #honorcommitments #rsc

RSC Fundamental #10: PAY ATTENTION TO THE DETAILS. Our clients expect accuracy and that means we must check, double-check, and triple-check all work. Read emails twice. Check for tone, typos, and accurate numbers. We never want clients to have to sign things twice. #rscdifference