Last week we gathered in Sydney to announce the winners and highly commended individuals and teams in our Ventia #redefiningserviceexcellence Awards. Our people truly are the heart of our business, and we couldn't be prouder of their achievements!

From everyone at CSIA, we wish all who celebrate a wonderful Labor Day holiday! #LaborDay #Labor #EmployeeEngagement #EmployeeWellBeing #ServiceExcellence #RedefiningServiceExcellence

Congratulations Sary Salam on completing the Certified #CustomerServiceManager course and receiving certification! Keep up the great work in your #CustomerService career 👏🏻 #CustomerServiceTraining #CustomerServiceManagerTraining #Certification #RedefiningServiceExcellence

By truly getting to know your products and services, you'll be able to offer your customers the exact help they need, when they need it. #TipTuesday #CustomerServiceTips #CustomerServiceCertification #ServiceExcellence #RedefiningServiceExcellence

It’s that spooky time of year again when goblins and ghouls abound. Speaking of spirits, have you ever been “ghosted”? It can happen in #CustomerRelationships too, Read on 👻 #GhostingCustomers #Ghosting #CustomerCommunication #RedefiningServiceExcellence

Let's give a big round of applause to Vanessa La Rose for successfully completing our Certified Customer Service Manager course and earning the CCSM designation! #CustomerServiceCertification #ManagementTraining #ServiceExcellence #RedefiningServiceExcellence

Cultivating connections and allowing ourselves to be #vulnerable helps us create an environment that encourages #honesty, #empathy, and #trust, which are essential qualities for achieving collective success. #CustomerServiceTraining #RedefiningServiceExcellence

On September 11th, we remember and honor the individuals who tragically lost their lives, as well as those who bravely sacrificed themselves while trying to save others. Never forgotten.🕯️ 💔 #911Day #NeverForget #PatriotDay #ServiceExcellence #RedefiningServiceExcellence

As shared by our CCSM graduate, Christina De Souza, the knowledge gained from our course modules can be used in numerous ways to improve and enhance the customer experience in your organization. #TestimonialTuesday #CustomerServiceManagerTraining #RedefiningServiceExcellence

As the beauty of #Autumn arrives for most of us living in the northern hemisphere, let’s embrace this beautiful season as an opportunity for self-care, reflection, and personal growth. #AutumnEquinox #Fall #ServiceExcellence #RedefiningServiceExcellence

Empathy is a crucial skill for customer service professionals. By actively listening to customers and truly comprehending their needs, we demonstrate our commitment to supporting them in every possible way. #Empathy #CustomerServiceTraining #RedefiningServiceExcellence

Get ready to put on your costumes and join the Halloween festivities! The team at CSIA wishes you a thrilling Halloween filled with lots of treats and fun. Remember to stay safe while you're out and about! #HappyHalloween #Halloween #Halloween2023 #RedefiningServiceExcellence

While every effort should be made to prevent customer service failures, they can happen to the best of us! Learn why its important to include service recovery in your overall customer service strategy >> https://t.co/Tn048mpdvT #ServiceRecovery #RedefiningServiceExcellence

Tapping the latent insights and vision of every single employee at speed will position the future enterprise. #TeamVentia #RedefiningServiceExcellence #innovation #team #strategy #opportunity #collectiveintelligence

In honor of #GetToKnowYourCustomersDay our blog provides 10 great examples of how to get to know your customers better >> https://t.co/uUOrwHRlpB #KnowYourCustomer #CustomerRelationship #CustomerServiceTraining #CustomerServiceCertification #RedefiningServiceExcellence

We want to recommend a customer service book on #ReadABookDay written by Monique Richardson: “They Serve Like We Lead.” This is a must-read for anyone in a leadership role. Order here: https://t.co/WyIT33a8l3 #ServiceTraining #ServiceExcellence #RedefiningServiceExcellence

Join us for a FREE interactive webinar on #CustomerCommunication with an expert on the topic: Charlotte Purvis! Click here to sign up: https://t.co/raLAwChAHz #LiveWebinar #CustomerServiceTraining #CustomerServiceCertification #ServiceExcellence #RedefiningServiceExcellence

Our online courses make it possible to complete your training while still working and gaining experience. Learn more >> https://t.co/s1rTteAupZ #CustomerServiceTraining #CustomerServiceCertification #CallCenterTraining #ServiceExcellence #RedefiningServiceExcellence

#CustomerService expert and author Shep Hyken discusses the difference between selling and serving in our guest blog. Good service is taking the time to know #WhatCustomersNeed >> https://t.co/7sjCouubBd #CustomerExperience #CustomerServiceTraining #RedefiningServiceExcellence