The customer service tech landscape is shifting fast, with 48 innovations reshaping channels, infrastructure, and workforce engagement: https://t.co/9BYegHrcrz Our latest on-demand webinar unpacks global adoption trends and what matters most for future success. #GartnerCSS

The customer service tech landscape is shifting fast, with 48 innovations reshaping channels, infrastructure, and workforce engagement: https://t.co/0dWDjJJG7D Our latest webinar unpacks global adoption trends and what matters most for future success. #GartnerCSS

"What's your plan for using generative AI?" is a question many customer service leaders face. In the latest byline for SmartCustomerService, Gartner analyst Patrick Quinlan discusses how best to communicate your Gen AI plan: https://t.co/n82SsQrP5b #GartnerCSS #GenAI

Customer-centricity demands a deep understanding of how customers prefer to engage with service channels. Learn how to align your service offerings with the growing trend of typing over talking among younger customers: https://t.co/2AGCsHcnsG #GartnerCSS #CustomerCentricity

The potential of Customer Service AI is immense, yet realizing its benefits requires a focus on strategic use cases. Learn how to enhance operations and customer experiences by prioritizing AI-driven initiatives: https://t.co/r4Y8gW6HHy #GartnerCSS #CustomerServiceAI #AI #CX

84% of service and support leaders have identified customer data and analytics as the top priority to achieve organizational goals. Start reevaluating your metrics holistically to support business objectives and refocus your team. ➡️ https://t.co/YO1FbcHumn #GartnerCSS

#IN The potential of Customer Service AI is immense, yet realizing its benefits requires a focus on strategic use cases. Learn how to enhance operations and customer experiences by prioritizing AI-driven initiatives: https://t.co/5z8dcbNfKk #GartnerCSS…

Supervisors are at risk of change fatigue, which can negatively impact their job satisfaction and retention. Discover how you can protect your supervisors from change fatigue and enable your team to thrive amidst organizational shifts: https://t.co/EFOV54rFLZ #GartnerCSS

The potential of Customer Service AI is immense, yet realizing its benefits requires a focus on strategic use cases. Learn how to enhance operations and customer experiences by prioritizing AI-driven initiatives: https://t.co/9gQHDYCzPl #GartnerCSS #CustomerServiceAI #AI #CX

GenerativeAI, digital customer service, and conversational user interfaces will transform the customer service and support function by 2028, according to new Gartner research. Learn more here: https://t.co/93FQU895Yy #GartnerCSS #GenAI

As emerging technology transforms customer behavior, service leaders must critically evaluate and adapt their channel strategies. Explore expert insights to refine your approach and align investments with real customer actions ➡️ https://t.co/xjBPd6DgQm #GartnerCSS #CX

By 2026, investment in generative AI will lead to a 20% to 30% reduction of customer service and support agents, while also creating new jobs to enable the technology, according to #GartnerCSS. Learn more here: https://t.co/H248U6ul5Q

According to Gartner analyst Christopher Sladdin, focusing on cost per contact alone for customer service is unlikely to drive improved operational excellence and cost optimization. Read how to pivot in his latest @SmartCustServ byline: https://t.co/5Wp52ULklE #GartnerCSS

Customer journeys are becoming more complex, and many customers face 'high effort' transitions between channels. In a new article for MyCustomer, Gartner experts John Quaglietta and Kathy Ross share how to create seamless CX: https://t.co/Vfl917cGcU #GartnerCSS #CX

Start encouraging your employees to seek information about the changes being made to your organization's knowledge management programs: https://t.co/IE3qATJyP4 #GartnerCSS #CustomerService #KnowledgeManagement

Gen Z and Millennial customers have distinct preferences when it comes to customer service, setting them apart from other customers. Learn more in a new Q&A featuring Gartner customer service and support expert Michael Rendelman: https://t.co/mSCxKhShQh #GartnerCSS

In a new article for @MyCustomer, Gartner experts Brad Fager, Eric Keller, John Quaglietta and Kathy Ross share the top trends and challenges for customer service and support leaders in 2024. Learn more here: https://t.co/w6Epgo7lox #GartnerCSS #CustomerService

83% of service leaders reported that poor data quality was a barrier to their organizations' success. Read the steps to develop a high-quality management dashboard from Gartner analyst Daniel O'Sullivan via @SmartCustServ: https://t.co/kva7tHLoqa #GartnerCSS #ServiceLeaders

【🎥お客様事例 - インタビュー動画🎥】 森永製菓株式会社様はGartnerの知見を活用し、経営とのより良いコミュニケーションを目指し、どのように取り組まれてきたのか。DX推進部長 折見直彦様にお話しいただきました。 💡動画はこちら 👉 https://t.co/qnCWa3Y3xX #Gartner #GartnerJapan #GartnerCSS

#Gartner predicts by 2026, 20% of inbound customer service contact volume will come from machine customers. https://t.co/eQGXoPgXdU via @Gartner_Inc #GartnerCSS