It’s one thing to scale up your services, but how do you scale up your CX analysis to meet the needs of a 250k user base? That’s the challenge @Atlassian was facing. Here’s how they solved it ⬇️ #CX #CustomerExperience #VOC #CustomerVoice https://t.co/hXQ8DhUeFO

3/ Master thread of founder advice from @getthematic, @brighteAU, @REEJIG_ai, @abysssolutions, @_Mr_Yum_ 🌟 "I wish I’d been even bolder and pushed harder instead of trying to be amicable and please people." @KMcConnell_au, Founder & CEO @brighteAU 🔗:

2000 app reviews, two industry-leading travel companies. One powerful AI platform to identify the best travel site, with reasons why. Dive in to our latest blog post to see who came out on top: Booking .com or Expedia ⚔️ https://t.co/lJXNLcn6eo

Don’t forget to register for our webinar tomorrow with Kou Luogon of LinkedIn. If you work in product insights then this is worth watching. Register here: https://t.co/JTvB3ECFRM @prodcollective @getthematic

Name your No.1️⃣ KPI for customer feedback analysis tools.

Customer feedback analysis - what’s most important?

⬇️The Ultimate Guide to Using AI-Driven Insights ⬇️ Our latest blog is written by CX guru Gustavo Imhof! He created this guide to help you get the most from your AI-driven insights. https://t.co/rvx6dZzNda

Lately, more X users have turned to LinkedIn. There’s something LinkedIn is doing right! Dial into our webinar with @prodcollective and Kou Luogon to learn how LinkedIn uses “moments of truth” to understand and improve user experience: https://t.co/JTvB3EC82e @getthematic

Ask AI vs. Bing ⚔️ Which is the best #AI chatbot? We sought through 2000 user reviews to find out.  Discover who came out on top ⬇️ https://t.co/VIBuNoARiM

Without AI, what’s the biggest challenge of analyzing customer feedback?

Which Thematic feature do you find most valuable? 🧐

📣 CX Awards 📣 We’re shortlisted for the “Best CX Partner 2023” in ANZ’s CX awards! 🏆 This award submission comes from the work of our amazing team and the great outcomes that @Atlassian have achieved in partnership with Thematic. Learn more: https://t.co/bbSgQOFlM2

44,000 X user reviews ➡️ one AI-powered summary: “The feedback is overwhelmingly negative towards the rebrand of Twitter to "X". Many users express their dislike and frustration with the change, calling it terrible, rubbish, and unnecessary." Learn more: https://t.co/txAXxCV5yI

Let’s hear your feedback on X's rebrand 👇 We analyzed 44,000 user reviews to find out X users felt:

There’s a lot out there on the Twitter → X shuffle, but rather than cherry picking comments, we dove into the nitty gritty of over 44,000 user reviews with our AI.  Full disclosure: if you’re Elon Musk, it’s best you turn away now. 🫣 https://t.co/I0QvZ3Qb03

Stay competitive. You can stay ahead of the competition and differentiate yourself in the marketplace simply by staying aware of your ideal customer’s preferences. (5/5)

Increase revenue and profitability. By improving customer satisfaction and loyalty, businesses can increase revenue and profitability. Satisfied customers are likely to repeat purchases and recommend your business to others. (4/5)

Improve customer satisfaction and loyalty. You can improve customer loyalty by listening to feedback and addressing their concerns. This can lead to increased customer retention and positive word-of-mouth referrals. (3/5)

Identify customer needs and preferences. VoC tools allow you to gather customer feedback. This gives insight into your audience’s needs and preferences. You can then use it to improve and meet customer expectations better. (2/5)

At least 61% say yes, but if that’s not enough, here are four reasons the biggest brands are focused on voice of customer (1/5)

It’s a love-hate thing …