As vehicle ages climb to 13 years and prices soar past $50,000, drivers are abandoning the "wait and see" strategy. Hybrid-hungry buyers and algorithm-armed shoppers are actively redrawing the auto retail map. Don't just watch the trends. Drive them. Read the 9 trends defining

Bolting bots onto broken processes won't fix the gridlock. To win in 2026, you need to run your dealership, not your tech stack. Impel delivers the only enterprise-grade solution that connects every touchpoint—from the first click to the final handshake. Service AI. Voice AI.

When half the country is under snow, the last thing dealers need is rigid systems that can’t keep up. Severe weather doesn’t just disrupt roads, it disrupts appointment schedules, staffing, and customer expectations. And in moments like this past weekend’s massive snowstorm, the

Your shoppers expect more than photos. They want a website experience that makes them feel like they’re standing in your showroom or walking the lot. Impel delivers—as GM’s exclusive DDS merchandising provider, with 100% co-op eligible solutions. And for a limited time, GM

Behind every record-shattering AI is a high-octane human engine. Recently, the Impel U.S. sales team finished some training in Syracuse with a suite view of a Syracuse University basketball game. Winning isn't accidental. It’s the result of a team that refuses to settle for the

The manual era just ran out of gas. ⛽ In 2026, the competitive divide isn't about who has the most software—it’s about how quickly lean, time-constrained teams can dump the grind for an AI-driven reality. The industry’s moving past glorified filing cabinets toward an AI

Vegas is built on luck. Your 2026 strategy shouldn't be. Impel is bringing more heat to NADA than ever before. We’re turning Booth 4331W into the industry’s AI command center with live sessions from the voices you actually trust: the hosts from Car Dealership Guy (Yossi, Sam and

We wrapped our 2026 global kickoff by awarding our most prestigious honor: the Heart of the Company award. This award is about recognizing the people who truly live our values every day. Whether that’s building meaningful relationships across teams, bringing inventiveness to how

Six cities. One pulse. A world of innovation. Recently, Impel held our global 2026 kickoff, broadcasting live from the Inspyre Innovation Hub in Syracuse—the very spot where our journey began as a company. Team members joined remotely or on-site from our offices in Syracuse,

Every booth in Las Vegas will have an “AI story,” but your dealership needs a results story. At NADA 2026, don’t get blinded by the flashy booth lights—look for the tech that actually executes. While legacy tools offer scripted replies and narrow use cases that frustrate

A ringing phone in a busy service bay shouldn’t be the sound of lost revenue. When teams are stretched thin, every missed call is an open invitation for a customer to visit the quick-lube down the street. Impel’s AI Operating System ensures communication never stops, turning DMS

Why do GM dealers love Impel? ✔️ 71% more goal conversions ✔️ 186% more time on site ✔️ 61% more pages visited And it’s the only 100% co-op eligible, iMR Turnkey merchandising suite in the GM DDS program. Drive more ROI and results with Impel: https://t.co/3Ka8SgwP62

Today we honor the enduring legacy of Dr. Martin Luther King Jr. and his vision for equality and justice. We remain inspired by his dream as we work together to build a more inclusive future for everyone.

Inbound + outbound — unified. Calls over here. Texts over there. Scheduling somewhere else. Emails in the void. Your customers don’t care where the message lands—just that someone handles it. Fast. Enter Impel’s AI Operating System. Service AI delivers hyper-personalized

Don’t let your listings blend in with the scroll. 360 WalkArounds. Feature Tour. Video Tour. AI Virtual Booth. AI Image Enhancement. F&I Advantage. With Impel—GM’s exclusive DDS digital merchandising provider—every VDP pops, every shopper sticks, and every lead gets closer to

Growth this fast requires more than just bigger servers—it demands more room for the best minds in the business. We're officially expanding our U.S. presence by opening an office in Burlington, Vermont. Why Burlington? ◾Hyper-Growth: Scaling our dealer engagement and product

Is Your Dealership Still Using "Just" a Chatbot? 🤖 Scaling 8-figure revenue with a single-digit headcount sounds impossible, but SaaStr just proved it’s possible by deploying 20+ specialized AI agents. This is the new efficiency benchmark, and it’s already hitting automotive

Static photos don’t sell cars. Interactive experiences do. As GM’s exclusive DDS merchandising provider, Impel delivers immersive experiences that drive engagement and conversions, all 100% co-op eligible and iMR Turnkey approved. Save up to 33% per month in your first 3 months.

"Hunt and hope" isn't a strategy. It's a surrender. Chasing leads in a silo? Guessing which service calls to return first? The gridlock is real, and it’s pushing your revenue to the shop down the street. Impel replaces manual friction with autonomous precision. We are bringing

Stop logging into 10 different systems just to start your morning. We all know the fatigue: Log in to the CRM, then the DMS, then the inventory management system, then the service scheduler, then the email platform, and on it goes. It’s inefficient and exhausting. Matt