Not every contact center is able to boast a consistent 95-100% CSAT score. It’s even rarer in retail, where the Zendesk industry benchmark is 88%. So what is the secret to Selective Marketplace’s success? .

Don’t miss the chance to join Ben from Geckoboard (VP of Product) and Declan from Intercom (VP of Customer Support) in this very topical webinar….This Wednesday, 15th January. 👉 Register Now:

As AI becomes the norm in Customer Support, it’s time to rethink how we track performance and make data-driven decisions 📊 Join Intercom and our very own Ben for a discussion on this very topic! .👉 Register Now:

It’s the time of year when we’re hitting the ground running with new targets for the year / quarter / month. But have your goals fallen prey to pitfalls? We’ve got an oldie (but a goldie) blog post that highlights six of the most common pitfalls.

#GoogleSheets is a budget-friendly way to track data, but teams struggle to organize & act on it. Sound familiar? Try this: . 💡Automate data w/ templates: 📊Create KPI dashboards: 📢Visualize metrics on TV:

#GoogleSheets is great for sharing & collaboration. But sharing #data while keeping other parts of your workbook private can get tricky. 🔒 . Here are 3 ways you can get around this so you can share the data in #spreadsheets safely and professionally.

Setting up #analytics systems for real-time #data can be tough. 🤕 But our latest blog helps SMBs & non-specialists navigate real-time analytics with 3 different approaches:. ✅ Data warehouses.✅ Native #reportingtools.✅ #Geckoboard. Read more here! 👉

Is your approach to #data hurting your business? If this sounds familiar, then it might be. 📊 Manual data input & reporting .📊 Different sources of truth.📊 Broken & slow feedback loops.📊 No real-time visibility. Want tips to help fix it? Click here:

Want to create #KPI #dashboards that display data but also real-time data from other sources such as Salesforce, Zendesk, and Shopify? Then you'll need an additional dashboard solution. 📊 . Check out this video to learn how! .

Ready to take your online store to the next level this year? 🚀 . From real-time insights to #performancemeasurement, these tools are essential for staying ahead of the curve in the booming #ecommerce market.

How one business leader used a real-time TV dashboard to motivate his sales team and create a competitive fire that’s been key to their growth.🚀 . Click here to read more! 👇 .

Use Aircall and Slack? Want to automate your regular reports?. Save time reporting, align your team around KPIs and allow everyone to react faster by scheduling dashboard snapshots and alerts in Slack. Here’s how….

Thinking about wallboards for your contact centre?. Thorsten, Head of Customer Services at rahm talks us through 5 reasons why wallboards are essential to his team.

Thinking about ways to improve your Support team’s performance?. Adam from Morris-Jenkins tells us how surfacing key information from @mondaydotcom and Google Sheets on TV dashboards had a positive impact on their contact center performance.

Need Aircall data available to the whole team, in real-time?. Look no further…. We’ve revamped our Aircall data source making it more powerful than ever for sharing your call metrics.

If you monitor the company @instagram performance, have you considered using a dashboard?. With our new Instagram Business data source you can visualize key metrics such as profile views, post reach, story impressions, and lots more in real-time.

If your support team works across multiple Zendesk channels, you need to monitor availability & balance workload then we have an update for you…. See real-time agent availability data with NEW Zendesk Agent Status metrics in Geckoboard.

Does your team need to stay on top of certain critical metrics? Do you use @slackhq?. Alert your team via Slack to important changes in your numbers with KPI notifications, now available on Geckoboard.

Does your outbound call centre use Aircall? Can you team see their call performance easily?. Sean from Tempting Recruitment tells us how he implemented TV dashboards as a way to motivate his sales team.

Ever felt like your sales team is missing a certain something? . Charlie Howes, Director at Nude Life tells us how he created a successful sales environment with a little help from Geckoboard and @slackhq….