Enforcement Conduct Board
@ec_board
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The Enforcement Conduct Board is the independent oversight body for the debt enforcement sector in England and Wales.
Joined March 2022
📢We've decided to leave X. We'll keep this account open for a little longer but we won't be posting. To stay connected, follow us on LinkedIn or join the conversation on Bluesky -
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We are pleased to publish our final business plan for 2025-26 today. with thanks to all those who provided input. We're looking forward to building on our progress so far and ensuring that everyone who experiences enforcement action is treated fairly.
enforcementconductboard.org
Business plan 2025/26 ECB final Business Plan 2025/26 Download PDF ECB response to its Draft Business Plan Consultation Download PDF Consultation on Draft Business Plan Download PDF 2024/25 ECB final...
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Our Complaints Investigator, Hope, played a key role in developing the ECB complaints service. Hope recently gained her Level 2 Taking Control of Goods qualification and sets our her thoughts on the process in this blog: .
enforcementconductboard.org
Gaining my Level 2 Taking Control of Goods qualification When I joined the Enforcement Conduct Board in November 2024, I brought with me extensive experience in dispute resolution and complaints...
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We have updated our Standards for enforcement firms and agents. They now include guidance to help firms and agents better understand the behaviours we expect to see. The updated Standards can be downloaded here:
enforcementconductboard.org
Our Work Standards Overview As part of the ECB’s commitment to ensuring everyone subject to enforcement action is treated fairly, we have produced a new set of standards and guidance for ECB accred...
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There's still time to respond to our 2025/26 Business Plan consultation. It closes on 12 March at 5pm. We're keen to hear from the enforcement industry, debt advice sector, consumer groups, and people who have experienced enforcement action.
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The consultation on our draft 2025/26 business pan is now live. The deadline for responses is 5pm on 12th March. To find out more, take a look at the latest blog from our CEO, Chris Nichols: .
enforcementconductboard.org
Listening, seeing and acting The summer has arrived and with it, the publication of the ECB’s second full business plan, which is available on our website.  We are grateful to everyone who contribu...
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Our complaints handling service is now live. From today, if you feel your complaint to an ECB accredited enforcement firm has not been dealt with fairly you can escalate your complaint to us. More information can be found here:
enforcementconductboard.org
Making a complaint We investigate complaints about the actions of ECB accredited enforcement firms and their agents. Our service is completely free. We are committed to providing a fair resolution...
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Read our last blog of the year. In this version, Chair, Catherine Brown and CEO, Chris Nichols look back at the organisations achievements in 2024, and ahead at what’s to come in the new year. Find it here:
enforcementconductboard.org
As 2024 winds down and a new year approaches, it’s timely to reflect on the significant progress that has been made over the last year, to get the ECB and wider sector ready for the start of full...
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Today, we have published the response to our complaints consultation, alongside associated guidance and policies. These can be found here:
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We’re excited to announce that six in-house enforcement teams at local authorities across England and Wales are now ECB accredited. To find out more, read ECB Director of Creditors and Government, David Parkin’s blog:
enforcementconductboard.org
December 2024  For over a year the ECB has accredited the private enforcement industry, providing independent oversight over 95% of the market for civil and high court enforcement under the Taking...
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The updated register of ECB accredited enforcement firms is now live. It includes over 44 firms across civil and high court enforcement who have committed to meeting higher standards, alongside a number of in house teams at Local Authorities.
enforcementconductboard.org
Accredited Firms Register Firms are listed in alphabetical order. Search Popular Keywords members No Record Found View All Results
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Read our chair’s blog below. In this version, Catherine discusses the key focus areas at the last Board meeting in November including the results of the pilot data returns, and the responses to our complaints and sanctions consultation.
enforcementconductboard.org
September’s Board meeting was a virtual one, with lots to discuss. We started by considering and reflecting on the progress that has been made over the summer with the launch of our consultation on...
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Read our CEO, Chris Nichols latest article for Enforcement News below:
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The latest report from our CEO Chris Nichols for November is now live on our website. The report covers the latest on staffing, accreditation, data returns, standards and complaints. You can read the report here:Â
enforcementconductboard.org
Introduction Financial management update Staffing update Accreditation ECB Standards Development Complaints handling ICO Registration Data Returns Creditor engagement Communications and Engagement...
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Applications are now open for year two (2024-25) of our accreditation scheme. You can find FAQs, details on how to submit your application and the application form here: The initial application window will close on Wednesday 21st November.
enforcementconductboard.org
Accreditation Overview It is through our accreditation scheme, that the ECB establishes effective oversight of enforcement work and creates accountability for those undertaking it. Organisations need...
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Today, we released comprehensive new research revealing that enforcement standards are being breached in 6% of civil enforcement (bailiff) cases. You can read the full research report here:
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Our new standards are now live. To find out more, read CEO Chris Nichols’ blog here: . The full standards can be found here:
enforcementconductboard.org
Our Work Standards Overview As part of the ECB’s commitment to ensuring everyone subject to enforcement action is treated fairly, we have produced a new set of standards and guidance for ECB accred...
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Read our chair’s blog below. In this version, Catherine discusses the key focus areas at the last Board meeting in October including the publication of our upcoming research and the launch of our new standards. You can read the blog here:
enforcementconductboard.org
September’s Board meeting was a virtual one, with lots to discuss. We started by considering and reflecting on the progress that has been made over the summer with the launch of our consultation on...
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The latest report from our CEO Chris Nichols for October is now live on our website. The report covers the latest on creditor engagement, research, standards and complaints. You can read the report here:Â
enforcementconductboard.org
Introduction Current cash position and finance management Recruitment Accreditation and the levy Research and evidence ECB Standards Development Complaints handling Creditor engagement Communications...
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