Discord Support
@discord_support
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Here for all of your questions, comments, and concerns related to @Discord . Status Page:
Joined March 2023
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We're here to help! Check out the thread below for our frequently asked questions and answers.
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We are aware of an issue preventing users from accessing the app. Our team is on the case and investigating the issue! 🔎
Check our status page for more updates:
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We are aware of an issue impacting Discord latency and errors. Our team is on the case!
Check our status page for more updates:
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Our team is currently investigating video streaming and server connectivity issues that some users are experiencing.
You can check our status page here for updates:
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Our team is currently investigating an issue connecting to Voice, manifesting as "Awaiting Endpoint" when joining a voice channel.
Stay updated here:
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We're experiencing unusual traffic spikes that lead to users being temporarily blocked. Rest assured, our team is working on mitigating the issue.
Stay updated here:
We are aware of an issue preventing users from accessing the app. Our team is on the case and investigating the issue! 🔎
Check our status page for more updates:
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We're aware of an issue currently preventing users from accessing the app. Our team is looking into this and working on a fix!
Stay posted here:
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Case closed! Things should be returning to normal now.
For any users still experiencing this, please make sure to restart your client. Happy chatting!
We are aware of an issue preventing users from accessing the app. Our team is on the case and investigating the issue! 🔎
Check our status page for more updates:
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Our team is currently investigating the connection issues some of our users are experiencing. You can check our status page here for updates:
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Our team is currently investigating an issue preventing embedded media from loading.
Stay updated here:
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We are aware that an outage is afoot! Our team is on the case and investigating the issue 🔎 Check our status page for more updates:
If your servers are being impacted, please try refreshing your client!
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Apps are a great way to customize and personalize your server, automate tasks and add delight to your community. The App Directory lets you search thousands of apps to customize your server, directly in Discord.
To access the App Directory:
1. Open your server
2. Click on your…
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@zFau7
We understand the change might take some getting used to, and we're here to help make that transition as smooth as possible for you. But with this update, the original mobile layout is no longer available.
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The issue is now resolved.
Thank you for your patience. Happy Friday! 💡✨
Our team is currently investigating an issue connecting to Voice, manifesting as "Awaiting Endpoint" when joining a voice channel.
Stay updated here:
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Please be aware that Discord staff will never reach out to users directly on the app. If you believe you may have been contacted by staff, make sure to look for the Staff Badge (pictured and circled below) on their profile.
In the instance that you have been contacted on…
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Support has arrived!
Welcome to our brand new support channel, Discord Support! We're here for:
- General Questions & Troubleshooting
- Product Updates
- Outage Info
- Bug Help
How can we help?
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We're aware of, and working to resolve, an issue preventing mobile users from swiping to access member, server, and channel lists.
We'll make sure to keep everyone updated once a patch with a fix is pushed through!
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@StarBibi09
Help is on the way! We're working on a fix and should have things back up and running soon:
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The issues mentioned in this thread should now be resolved, but our team will continue to monitor the situation. Thank you for your patience!
If you're still experiencing issues, please try restarting Discord.
Our team is currently investigating video streaming and server connectivity issues that some users are experiencing.
You can check our status page here for updates:
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Looking to add some flare to your text? Headers are the way to go. To create headers, just add (#) before your text. More specifically:
- Use # for a big header
- Use ## for a smaller header
- Use ### for an even smaller header
Note: Don’t forget to add a space between your…
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Phew, the issue has been resolved! You can all come back inside now 😌
Our team is currently investigating the connection issues some of our users are experiencing. You can check our status page here for updates:
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The issue has been resolved, but we will continue to monitor the situation. Thank you for your patience!
We are aware of an issue impacting Discord latency and errors. Our team is on the case!
Check our status page for more updates:
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We're aware that iOS users are encountering an issue causing screen shares to appear zoomed in. At this point in time, our team is digging into this and working on a fix. 🐛
We'll keep everyone updated when a patch becomes available!
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A quick refresh of the client should get things up and running again. Thank you for your patience!
Our team is currently investigating an issue preventing embedded media from loading.
Stay updated here:
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Did you know that you can silence outgoing group calls? To silence a group direct message call, hit shift + click the call button!
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Our team is aware of and currently investigating issues surrounding:
- Emoji menu crashing clients
- Unsuccessful linking to Xbox accounts
We currently don't have an ETA on when resolutions will become available, but we'll make sure to keep everyone updated when fixes are…
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Happy Holidays! This year has been an eventful one, and we appreciate everyone who's joined us for the ride.
Stay warm, be jolly, and we'll see you in 2024! ❄️
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@ItsJasonPlays1
Hang in there, we should be back up and running soon! Appreciate your patience 🙏
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Looking to get more organized? Lists are the way to go! To create a list, simply put (-) or (*) at the beginning of your text.
To indent your list, just add a space before (-) or (*) at the beginning of your text.
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Our team is currently investigating issues with loading Media (images, videos, embeds). We should hopefully have this resolved soon, and appreciate your patience.
You can check our status page here for updates:
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We are aware of an issue currently preventing users from accessing Discord. Our team is looking into this!
More updates here:
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We're currently aware of and actively investigating an issue causing crashing for both Android and iOS users. We're also looking into an issue preventing Android and iOS users from launching the app.
As far as we know, these situations are unrelated.
We'll make sure to keep…
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The team is also investigating a related Awaiting Endpoint error that is occurring in voice channels.
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Safety is a top priority for us at Discord. See something? Join us in maintaining a safe and positive environment by reporting it.
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No inquiry (no matter how tall or small) is ever too much for our team to handle! If you feel like your request needs a little extra assistance, you can submit a ticket to our support team here:
Note: If you receive an automated response from Clyde that…
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Everything's up and running!
If you're still having trouble loading into Discord, please make sure to refresh your client.
We are aware of an issue currently preventing users from accessing Discord. Our team is looking into this!
More updates here:
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Server organization is an important part of simplifying your Discord experience. Server Folders provide you with a speedy way to categorize and declutter all your servers to reduce clutter and maximize efficiency.
Learn more here:
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Hotkeys are a great way of quickly and conveniently navigating Discord without all of the clicking around. To view, add, and edit existing keybinds, just navigate User Settings > App Settings > Keybinds!
Learn more here:
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It's Global Accessibility Awareness Day. Here at Discord, we're committed to creating tools that help make Discord accessible to all users.
Learn more here:
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Our team is aware of and investigating an issue causing the client to restart/not load in.
We currently don't have an ETA on when a resolution will become available, but we'll make sure to keep everyone updated when a patch is pushed through!
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🎷🪲 🥁🐛 🎸🐞
🕷️
The band's all here! Wait... Who's that?
Noticing something in the app that's not quite right? Make sure to let us know here:
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Enabling Game Overlay ensures that you'll never miss another message while in the midst of epic battle! This features allows you to keep in touch with your friends while in game without having to switch between apps to see Discord notifications.
You can also pin a specific…
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As always, we appreciate your patience! This issue has been resolved.
If you are still experiencing trouble, please force close and reopen your Discord app.
We're aware of an issue currently preventing users from accessing the app. Our team is looking into this and working on a fix!
Stay posted here:
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Our team is aware of and investigating voice connection issues currently affecting users in US Central.
Stay updated here:
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Latin American Spanish is now supported within the Discord client!
To find this option:
Navigate to 'User Settings'
Scroll to 'App Settings'
Click 'Languages'
Select 'Español, LATAM'
Y eso es todo. ¡A disfrutar!
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We became aware of an issue preventing macOS users from being able to update the client.
This has been resolved, but if the client is still not working properly, please download and install the latest version from here directly:
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All systems go! Media should be sending as normal; happy chatting 🤗
Our team is currently investigating issues with loading Media (images, videos, embeds). We should hopefully have this resolved soon, and appreciate your patience.
You can check our status page here for updates:
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We are aware of an issue impacting users from connecting their Instagram accounts to Discord. Currently we don’t have an ETA for when this will be resolved, we appreciate your patience.
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Good news! This issue has been resolved. Happy camping 🤗
Our team is aware of and investigating voice connection issues currently affecting users in US Central.
Stay updated here:
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Calling all devs! 📣 Our support team is always ready to assist you with any bot or app related issues, as well as any general inquiries you may have that fall within a developer's realm!
You can reach out DX team here:
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Sugar, spice, and everything nice. Profile customization has expanded, and best of all, it's open to everyone! To spice up your profile:
1. Navigate User Settings
2. Click 'Profiles'
3. Spot the banner at the top and hit 'Go to Shop'
4. Customize away!
Learn more:…
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Our team is aware of the crashing issues some of our users are experiencing! We are investigating it now
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Curious about what's new on Discord? Here are the highlights from our April Changelog:
- VALORANT arrives in the Shop
- Per-server avatar and profile decorations
- Discord App Pitches are here
- Quality-of-life fixes added to Watch Together
- Monster Hunter reward bundle (ends…
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You can now stream console gameplay directly from your Xbox! Step one is to make sure that your Discord and Xbox accounts are connected.
Get started:
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It's dangerous to go alone, take this!
Your journey as a brand new Discordian can be a bit of a tricky one. Your trusty companions (the support team) have put together a guide to help you navigate the magical in-and-outs of servers, channels, chats, and so much more.
Get…
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@alaskanime
Our team is looking into this issue, and we hope to have a fix available soon. You can find updates as we work on this issue here:
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Sparks are flying! This issue should be resolved with a quick refresh.
Happy Valentine's Day~ ⚡️♥️
We're aware of and investigating latency issues currently impacting DMs and reactions. Our team is on the case!
Stay updated:
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Having trouble finding Super Reactions? Nitro members can now super react by:
1. Hovering over the message you'd like to react to
2. Clicking the smiley icon > Add Reaction
3. Navigating the emoji search bar
4. Clicking the smiley icon next to the search bar that says 'Enable…
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We're aware of and investigating latency issues currently impacting DMs and reactions. Our team is on the case!
Stay updated:
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@PryeBlue63
Hello! You can delete your account by navigating User Settings > My Account and scroll down until you see 'Delete My Account'
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Have any ideas in mind that you need to see brought to life? Got a suggestion on how we can make Discord even better? Our team is regularly checking our feedback page and we love hearing from you!
Check it out here:
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Sending a voice messages is as easy as pressing a button!
To send a voice message, look for the microphone icon next to the emoji button in your chat box. Hold it down, record, and simply let go to send your message.
Learn more here:
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@IceyRime
we'll be back up soon! enjoy the fresh air in the meantime 🙏 appreciate your patience!
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All systems go! Things should be returning to normal now; happy chatting 🤗
Our team is aware of the crashing issues some of our users are experiencing! We are investigating it now
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For users still experiencing voice audio issues on Canary, please make sure your client is updated to the current version: Canary (46992)
If the issue persists in the latest update, please let us know what operating system version you're using below. 🔽
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@beneking102
Hi there! Can you please restart your client by holding down Ctrl/Cmnd + R and let me know if it helps?
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Steps to swap your DNS to Google's public DNS can also be found here:
Let me know if that helps at all! 🙏
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Have 2FA all set up? Great! Now it's time to enable SMS Authentication. Here's how:
1. Navigate User Settings > My Account
2. Click 'Enable SMS Authentication'
3. Enter and verify your phone number
And voila! You're all done~
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Using Discord on an Android device? Don't forget that you can manage your Nitro and Server Boost subscriptions through the Google Play Store.
For more info, check out this article:
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@doodlebug4687
Apologies for all the trouble. If you're still experiencing this issue or unable to access the support site, can you try restarting your browser or even your computer, to see if that helps at all?
If all else fails, you may also try swapping your DNS:
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Some other recently added features include:
- Role Colors: Offers users with the option to turn role colors off or show role colors as a dot instead
- Always Underline Links: Helps users distinguish links in chat by underlining URL
- Show Message Send Button: Provides users with…
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@Mor_Shadi
If you have a free minute, could you please fill out our A11y form? You can find it here:
I would love to hear how we can make our platform more accessible !
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@beetatrix475
How I long for the day 😭 I'll pass the request along to my team! You can also it up on our feedback page here:
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Calling all travelers! Having trouble with your latest quest? We're here to help.
Q: What if I don't see the Genshin Impact gift pack code in my Discord Gift Inventory?
A: If you are an active Nitro subscriber, make sure to refresh your Discord client to double check if an…
Discord Nitro x Genshin Impact
From now to 9/26, get a free month of Discord Nitro by taking part in our collaborative event celebrating the unveiling of Genshin Impact's latest Fontaine area.
Existing Nitro subscribers can claim an exclusive Genshin Impact Bundle to help you…
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Q: How do I upgrade my Nitro subscription?
A: You can upgrade your subscription by using the desktop version of Discord and then going to User Settings > Subscriptions and hitting the “Upgrade” button on the banner at the top.
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@downhounder
Apologies for the trouble! Looks like there was a brief blip, but should be back up and running. Let me know if you're still experiencing issues after restarting Discord.
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Q: I'd like a refund! Where can I go to request one?
A: To request a refund, please reach out to our support team here:
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