Despite all the uncertainties, joining
@lyft
was one of the easiest and best decisions I ever made.
Here's my first CEO letter-- all about leading with purpose, obsessing over customers, growing the company and turning uncertainty into action.
@Chris_Grosse
A beautiful question with a clear answer. It's 6. Satisfying amount of resistance on the paper, works on matte and glossy surfaces, gives your signature the proper amount of gravitas. Ahhhh!
@BarackObama
Reading with Mama Sarah at her home and community library was a high point of my life. All of us
@worldreaders
mourn her passing and celebrate her contribution to readers everywhere.
No doubt
@elonmusk
is also genuinely annoyed with CA's policies,
@JoeBiden
's slights, and a sense that "wokeness" has gone too far. But I bet that explains 20% of it. 80% is about Tesla and Attention, amped up and made nutty by pressure.
Who loves
@Teslas
? Stereotypically: latte-sipping,
@NPR
-listening, coastal-living libs. But that's not enough. So what's the strategy? Make yourself (and your brand) appealing to a more socially conservative crowd.
@elonmusk
*really* cares about 2 things: Climate Change and Attention. The 1st is an existential threat; the 2d is a steroid that force-multiplies all other efforts. (He often says, e.g., "
@Tesla
doesn't spend money on marketing." But that's 'cause he's an attention-grabber.)
This becomes even more important as
@Tesla
Cybertruck and Semi come on-line. If you're only appealing to the
@VolvoCarUSA
crowd, those products are DOA. (This is a problem that
@Ford
does not have with their Ford 150 Lightening.)
As for Attention, it's super-clear that going right is an viral attention-grabber. Trump made that obvious, but it's been the case forever. Look at talk radio. "Liberal talk radio" just isn't a thing the way
@unfilteredonfox
-style conservative talk radio is.
@katlynskye24
I’m so sorry you’ve gone through this, Katlyn. Let me have a look. We can do better.
And for those who say “protect women,” I’m proud of our record but there’s more to do. Stay tuned.
@AskLyft
On climate change,
@Tesla
is his big tool. What limits its growth? Market size for EVs. He can make cars cheaper (in process). But beyond that, he's got to make them appeal to more people.
Tux has been found! We’re focused on making sure Tux has everything she needs right now.
We are actively working with all involved to fully understand the situation. We must do better in how we support our community. And, we will.
@Eviljohna
@palashp40616755
@AskLyft
My apologies. Our initial response was awful. Since then, we've done a lot behind the scenes, but I know we haven't communicated enough. We're very focused on this and will keep the community up to date.
Today I drove for
@lyft
during morning commute. We're seeing good y/y commute growth as people return to the office... though Friday feels a little different b/c many folks work from home and use the day to take care of personal business.
Each ride was great. I first drove a…
You know how when people say stuff like:
“Honored to spend the afternoon with Mayor
@LondonBreed
scheming up ways
@lyft
can help SF thrive”?
It’s just a name-dropping flex 💪
Hi! After a few days of being locked out of my account, I'm back. Two notes:
*Thrilled to be taking the wheel
@lyft
. I've heard from many happy & some unhappy riders & drivers. Am listening to both!
*
@worldreaders
is in great hands w/
@RebeccaLeege
. Excited to be Board Chair!
Just got back from the vet. Tux has clean bill of health. I'm quite sure she thinks she was just playing the game stray in VR 😂 Thank you everyone for helping.
You guys have restored my faith in the community.
Many have asked about
@palashp40616755
’s cat Tux. We’ve now alerted
@lyft
drivers and riders in Austin to be on the lookout for her.
One request: please don’t vilify the driver. He’s received unwarranted threats and is just as distraught as we all are.
More info here about…
So great and important to catch up with a few of
@lyft
's great drivers in Boston. They've got such passion and drive (ha!)
Their request: "Treat us with the same respect you treat riders." 100% agreed. That's the only way.
Thanks Charles, Octavio, Luis, Tiffany and Neil.
At the ongoing digital reading summit in Kenya with Chris Capossela -chief marketing officer Microsoft and David Risher -Ceo worldreader
The digital read summit is interesting . I am all fired Up to come back to Ghana and push the Read campaign
#DRS2019
@worldreaders
More great
@lyft
riders, finishing up wine-tasting in Napa Valley.
The question they were pondering as they people-watched out the window: Is it OK to hold hands on a first date?
@jessica4nh
@palashp40616755
@lyft
Understood, and we’ve deactivated him for now. But on speaking with him it’s clear things are somewhat more complicated than they first appear. In the meanwhile, our focus is on finding Tux.
It seems like callousness bordering on cruelty to scrap one of childhood’s greatest pleasures in favor of a rehash of pandemic life, writes
@michelleinbklyn
.
Busy day in SF +
@NYTGames
featured us in Mini crossword today. A good day to drive for
@Lyft
!
One rider pitched me on a way to get children reading for
@worldreaders
; 2d asked for career advice. Last headed back to Mexico-- my 1st airport run. Learned a ton!
#alwayslearning
@A_W_Gordon
UPDATE: I just spoke w/ Lyft CEO
@davidrisher
.
He repeatedly insisted that he doesn’t want to convert bikeshare trips to ridehail.
Rather, he wants to offer ridehail vouchers as a “perk that regular bikeshare users should be able to get” for longer journeys (ie airport trips).
Danger: watch this video at your own peril. It'll burrow its way into your mind until you wan't stop thinking about the power of 📘 reading!📘 😀 Thanks,
@Okyeamekwame
from all your friends
@worldreaders
!
I love this
@ElectrifyAm
/
@lyft
partnership. A driver who drives ~450 miles/week can expect to save $900/year v. standard rates and $1,200 / year v. buying gas at the pump.
Cheaper for drivers; smoother for riders.
#GoElectric
#GoGreen
.
Lyft is launching a new safety feature in five cities called Women+ Connect that will give female Lyft users the option to request a driver or passenger of the same gender.
@WatchSavannah
sat down with Lyft’s new CEO, David Risher, to learn about the new feature.
De-stress your airport experience. If you’re headed to LAX, ORD or MDW, open
@lyft
when your plane touches down. Answer a single question and by the time you’re at the curb we’ll have your car waiting.
Next up: SEA, AUS and NYC. Congrats to the team!
The updated Lyft app will intelligently match riders and drivers for the most opportune pick-up times, taking into account walk and wait times through the airport, including baggage claim.
Fun drive for
@lyft
this evening.
Picked this rider up grocery shopping
@safeway
so she could get home to make dinner. Just arrived in town for a summer internship!
If
@BillAckman
can write insanely long posts, maybe I can too :)
When I travel I take
@lyft
to get around, of course, but also to check in on drivers. A recent trip to Seattle connected with two amazing people who represent some of the best.
Candice is a social worker who…
@DavidZipper
That would be bad if it were true. But it's not, and I should know.
Cycling is growing like crazy. And for good reason: It's a better way to get around and it's better for cities. We're looking at ways and responding to inquiries that help build on this progress.…
Really proud that
@Lyft
will lead in the detection and prevention of human trafficking. One million drivers on our platform can now be part of the solution.
Thanks to
@DHSgov
and
@SecMayorkas
for the initiative.
NEW: Today, the
@DHSBlueCampaign
and
@Lyft
announced a new education program that will help drivers on the Lyft platform in the United States and Canada detect and prevent human trafficking.
Learn more:
We're so excited to launch Women+Connect, the first feature I asked the team to work on when I took the
@Lyft
job. Riders and drivers have asked for this for years.
Update your Lyft app starting tomorrow-- available in five cities Weds and everywhere else as soon as possible.…
This is a silly headline. But I agree with the premise.
@lyft
we’re coming in 3 days/week so we can make faster decisions, learn better from each other, and hopefully have more fun as we obsess over our drivers & riders.
Employees can decide at what times to come and go, work…
@Angry_Staffer
@AskLyft
We’ve been working on this for 24 hours. Our first response was awful, but we’ve now alerted every driver and rider in the area, and we’re not done. We’ve also spoken to the rider and driver multiple times. It’s heartbreaking for us too— please don’t think we’re taking this…
The best way to learn about driving with
@lyft
is to drive. Second best is real talk with drivers.
Excited to speak with
@sergioaved
on the Show Me the Money Club. 3PM Pacific today-- tune in!
Sunday morning is my favorite time of the week to drive for
@lyft
. Traffic is light, people are pretty chill, often in full brunch- or tourism mode.
Today's riders included a family from Alberta visiting their daughter, headed to Alcatraz and all suited up! Then a rider who…
This is obscene.
I like DAFs as much as the next guy, but $243B parked in them is $242B too much. Look the problems nonprofits are asked to solve every day!
Who's to blame, and what can you do? Read on.
H/T
@AlexDanielsCOP
This is a big step forward for drivers on
@lyft
: A guarantee that they'll never make less than 70% of what riders pay over a week, excluding external fees like insurance. That's the floor, and if a driver falls below it on a weekly basis, we'll make up the difference.
We…
Today we introduce our new earnings commitment — the first of its kind in the rideshare industry.
Drivers will earn 70% or more of rider payments each week, after external fees, guaranteed. Under 70% at the end of the week? You’ll be paid the difference.
I'm thrilled to welcome Erin Brewer as
@Lyft
's CFO, joining after senior roles at
@CharlesSchwab
,
@Atlassian
, &
@McKesson
.
She's succeeded at all a public, high-growth CFO needs to do + is a great person who puts customers at the center of everything.
At
@lyft
we use AI chatbots in
@SlackHQ
to help us create new customer-obsessed features, find data quickly, and hopefully improve productivity.
But we also use them for fun. The team recently upgraded our systems to let our AI-bot to understand photos. So I asked it why,…
Great to be
@CBSMornings
today to share news about
@Lyft
's new travel-friendly features today to get you to and from the airport stress-free.
Download
@Lyft
before the holidays. Gotta have two rideshare apps on your phone-- you'll be glad you did!
As
@Lyft
launches a new feature at select U.S. airports, CEO
@davidrisher
shares why both the company and users might benefit from having multiple rideshare apps: “If every single person has Uber and Lyft on their phone, riders and drivers, it’s actually better for everyone.”
Really excited to launch
@lyft
's Women+Connect feature in 50 more cities, allowing women and nonbinary drivers and riders to request rides together.
Chicago Lyft driver Gabriella says it all: "Since it launched, I’ve been telling every single one of my riders (even including…
Here's a pic from today in a Ghanaian library, closed for a holiday. But the kids came anyway, & the library opened.
See the fish? A girl stopped by to read, before going to the market.
Reading is powerful. People know it. They just need the right support.
@worldreaders
@curmudgeon_x
@AskLyft
I agree-- it's awful. Our initial response was completely inadequate. We've been working ever since behind the scenes, but clearly we should have communicated better. More to come.
.
@JennaBushHager
spotlights the work of
@worldreaders
, which has used tech to get books into the hands of millions of kids around the world, and promotes reading to kids in underserved “book deserts” across America.
#ReadAcrossAmericaDay
📚
The
@lyft
team is on 🔥and I'm fallin' to pieces
If you're in Houston, giddy up.
And thanks to our newest honorary member of the team,
@GETMEBODlED
, for the nudge.
$LYFT CEO David Risher: "I really think it is in everyone's best interest to have Uber and Lyft on their phone. ... Our reintroduction to the world is we deserve a place on that phone."
After 10 years working globally to keep children reading and learning,
@worldreaders
is bringing our work to the US-- reverse innovation at work. The team is super-excited to get started!
Thanks to supporters like you, over 500,000 families have been able to keep reading and learning during the pandemic. Now, we’re bringing our work to the USA.
#KeepChildrenReading
#Covid19
#Education
We’ve helped more than 10M readers since 2010. Now we’re setting our sights on a far bigger goal. Read to find out more... and on your laptop computer, even more!
What comes to mind when you think of a hockey stick? To us, it symbolizes reaching readers like never before: tens of millions of people every year, rather than mere millions. Read how in the letter from our co-founders:
@Angry_Staffer
@AskLyft
Also, please don’t vilify the driver. He’s received threats that are entirely unwarranted. We’re convinced he’s just as distraught as the rest of us.
More info here on the situation.
Finally listened, and I agree. You +
@nayeema
are raising your own bar.
IMHO:
@HillaryClinton
: Salty w/o bitterness, as you'd hope
@v_ness
: Interesting and revealing. Tough spot
@maggieNYT
: *Extraordinary*-- your best. Two reporters giving & getting at the top of their game.
A small great thrill: Reading
@susanorlean
's history / detective story / joyous love-letter to libraries and coming across a mention of
@worldreaders
. Thank you-- you made our week!
done. use code SPAGHETTI24 for 50% off your ride on 3/29 🐝🍝
(valid until 11:59 P.M. on 3/29. good for half off one lyft ride up to $20. availability is limited—if you miss this one, follow us for other code drops soon!)
Just caught
@karaswisher
’s new pod/ grilling of
@ChrisCuomo
. Worthwhile and as-always provocative, even if Chris might be right re: how little most folks really care.
Also struck by how K is finding footing all over again. Old dog learns new tricks?
Hello from Ghana, where
@worldreaders
is celebrating National Reading Day and helping 40,000 more Ghanaian students read digitally. Proud to be a partner!
@JamesSurowiecki
USC— used to be “University for Spoiled Children”; now more like a top-tier UC.
University of Washington— CS dept is now top-notch (among others)— a huge deal given proximity to Amazon, Microsoft, etc.
Tulane. Ticked up a few notches. Vanderbilt too, as has been noted.
Our country is divided, yet there's one thing we must all agree on:
@ChexMix
is the best snack. Here's mine-- a
@49ers
edition.
Someday
@lyft
and
@ChexCereal
will launch a collab. Sadly that will have to wait until they answer my call. Till then, enjoy the game and the snacks.
It takes a lot to create a great Return to Office experience-- so important for collaboration and engagement. Congrats to our team for crushing it, and thanks to
@abc7newsbayarea
and
@LyanneMelendez
for dropping by!
cc:
@LondonBreed
At Lyft, our purpose is to get people out into the world so they can live their lives together.
And as of yesterday, that applies to our workplace as well! Check out our first day back, with San Francisco's ABC7 👇
Nice reporting from
@viaCristiano
at
@washingtonpost
on my trip to DC to talk about the importance of
@Lyft
's millions of drivers .
Every day we try to make our platform an even better way to earn. We've got more to do, but we're working hard at it.
2.9 million readers in a year. 29 million hours of reading. 16,000 students reading. 300,000
@AmazonKindle
check-outs at 61 Kenyan libraries. Digital means you get big impact *and* big scale.
And we're just getting started.
Our 2017 Annual Report is here! We couldn’t be prouder to share with you how you helped change readers’ lives in 2017 and how together we'll make an even bigger difference in 2018 and beyond.
Read it now:
Six years! So many Kenyan lives improved thanks to your work, Kelvin— and so many people inspired worldwide. Thanks for your leadership and partnership helping the world read.
Thanks to
@amazonpay
&
@amazonecho
, you can now donate using your Echo. Try it-- it's magic! Just say "Alexa, make a donation to Worldreader." 100% of your donation to
@worldreaders
goes towards helping people read.
This is a soul-crushing trend. We’re wired to be together, yet so many forces are pushing us in the wrong direction.
Not intending to turn this into a
@Lyft
ad, but I’m going to be working hard to bend this curve.
Sociologists bemoaned the death of the third place in American Life. Then companies shifted to remote work, and we got rid of second places. We just live in our first and only places now, in our sweat pants.