CSG
@csg_i
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CSG delivers customer engagement solutions that help you acquire, monetize, engage and retain customers. Let’s work together to solve your business challenges.
Greenwood Village, CO
Joined July 2011
Machine learning isn’t the future—it’s how fiber leaders are scaling today. 📈 Discover how predictive insights and automation enable networks to remain reliable and operations to stay lean. 👇 #FiberBroadband #MachineLearning #AI
csgi.com
Why machine learning is the next efficiency frontier for fiber providers: how it helps predict issues, automate operations and scale profitably.
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What’s better than finding the right customer? Reaching them at the perfect moment. 🤳 💫 See how one global #CSP used CSG’s real-time contextual communications to lift upsell revenue by 336%. 🔗 https://t.co/MnZYEOwti8
#CustomerExperience #CustomerRetention #CX
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Customers don’t want an agent. They want an answer. 🤳 🤖 AI understands intent and routes them straight to resolution—fast, accurate, and frustration-free. https://t.co/jiK6woAz7q
#CustomerExperience #AI #AIForCX
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Unite 30+ data silos, capture more payments, more quickly. 💰 This case study shows how one provider improved the billing experience by turning insight into action. Read the full transformation. 👉 https://t.co/v674BiOC1R
#CustomerExperience #CX #BillingExperience
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From AI to analytics to personalization, the 2026 CX trends all share a common thread: overwhelm. 🤳 📲 In this blog, you’ll find out how brands must build loyalty in a world of digital saturation. 👇 #CustomerExperience #CX #DigitalChaos #CXTrends
csgi.com
Customers are tuning out. See 2026 CX trends that cut digital overwhelm, build trust in AI, and sharpen your customer experience strategy.
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Telcos are under pressure to modernize revenue management and unlock growth. 📈 See what CIOs must prioritize in the latest Gartner®️ Market Guide. Download the report. 🔗 https://t.co/FSjY8RnrvD
#Gartner #Telecom #RevenueManagement #BSS
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87% of consumers have abandoned a purchase or account sign-up because of login issues. That’s security fatigue in action & it’s costing customers. 👩💻 Get tips on how to reduce it from the CX side in our blog. 👇 #CustomerExperience #SecurityFatigue #CX
csgi.com
Reduce login friction without sacrificing security. Learn how to fight security fatigue, protect data and keep customers loyal.
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💡 Our new 2026 State of the Customer Experience Report reveals the toll of #CommunicationChaos and how to cut through it—with clear communication, trustworthy #AI, and simplified experiences. Don’t get caught in the chaos. 👉 https://t.co/3W7plfrScz
#CustomerExperience #CX
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Your Technician Is 10 Minutes Away” should be the norm—not a surprise. 🤳 📲 With real-time alerts & live tracking, a cable provider transformed uncertain wait times into precise, stress-free experiences. 🔗 https://t.co/jv2xY3mzwn
#CustomerExperience #CX #AppointmentReminders
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With tight margins and growing customer demands, MVNOs can’t afford to overlook CX. 🤳 Watch our Tech Talk on demand to discover how Entitlements can help you deliver seamless experiences and prepare for what’s next. 👉 https://t.co/gAq4dzuo2Z
#MVNO #Entitlements #EaaS #eSim
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The fiber race is shifting from build fast to operate smart. 🧠 Discover how machine learning helps fiber providers predict problems, automate operations and scale efficiently. 👇 #FiberOperations #AI #MachineLearning #FiberDeployment
csgi.com
Why machine learning is the next efficiency frontier for fiber providers: how it helps predict issues, automate operations and scale profitably.
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“In this environment, tuning out digital distractions is a survival tactic for consumers.” 📲 Katie Costanzo explains why overwhelm is a defining CX challenge of 2026 in her new blog post. Check it out! 👇 #CustomerExperience #CX #AI #CXTrends
csgi.com
Customers are tuning out. See 2026 CX trends that cut digital overwhelm, build trust in AI, and sharpen your customer experience strategy.
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Constituents expect fast 💨, secure 🔒 & easy ways to pay 💰. Make sure your agency’s electronic #PaymentsProvider can meet those expectations while helping you improve operations behind the scenes. 🔗 https://t.co/Wca6YHgKHy
#ModernGov #CivicTech #ElectronicPayments #GovCX
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Your offers are only as powerful as their timing. ⏱️ This #CSP cracked the code—boosting upsell revenue by 336% with real-time, contextual experiences that hit when & where it matters most. 💡 Learn how. 👉 https://t.co/KbU69VL4jm
#CustomerExperience #CX #CustomerGrowth
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When payments are complicated, everyone feels it—your team, your merchants & their customers. 🤷♀️ 💡 We help #ISVs simplify the #PaymentExperience with embedded solutions that reduce friction & increase speed to revenue. 👉 https://t.co/GYeNqZbbdC
#Fintech #PaymentIntegration
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💫 With the launch of CSG Communication Studio Letters, you can design, edit & launch personalized communications in real time. Ready to say goodbye to bottlenecks? Contact us for a demo today. 👉 https://t.co/yD05bcacbs
#CustomerCommunications #PrintAndMail #CustomerExperience
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🚀 B2B will drive 80% of future telecom growth—but most CPQs aren’t ready. 📥 Get the full report for actionable strategies to make sure your CPQ system is ready to seize the B2B opportunity. 🔗 https://t.co/oYgNcmKoKX
#TelecomB2B #CSPs #CPQ #ConfigurePriceQuote #TelecomGrowth
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Just 24 hours to go...⏱️ 📲 Tomorrow, we reveal how leading brands are cutting through the noise to earn trust and drive growth. Stay tuned—big things are coming. 👉 https://t.co/Q2AznKqM9p
#StateoftheCustomerExperienceReport2026 #CustomerExperience #CX
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Not all no-shows are random. They often emerge from bad communication. 💬 📲Smarter communication leads to smoother service— this blog explains how. 🔗 https://t.co/33VBwISKEp
#CustomerExperience #CX #AppointmentReminders
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How do you close the gap between patient expectations and the reality of #DealthcareCommunications? 🏥 📆 Find out at CX Healthcare East during "The Real-Time Cure: Delivering Better Patient Communications". 🔗 https://t.co/q1dejjnuHs
#PatientExperience #CustomerExperience
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