Consumer Action
@consumer_action
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6K
Following
5K
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Here to make life easier for people experiencing vulnerability and disadvantage in Australia 👩‍⚖️ consumer law - financial counselling - policy - campaigns
Melbourne, Vic
Joined August 2010
The Commonwealth Bank has been labelled the "shonkiest" company by @choiceaustralia after it won its infamous annual award again. Australia's biggest bank has taken out a Shonky for refusing to refund $270 million in fees charged to low-income customers. https://t.co/plGMbLG8e5
abc.net.au
Five companies have been handed the infamous annual award by consumer group Choice, in a bid to name and shame "dodgy products, services and companies".
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We recently launched our Renting in Reality research https://t.co/r7ih9DDBFr, we release the second report in the series, Insights from Victorian #Landlords. Read the latest report: https://t.co/1BAKrAFIOQ
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PODCAST: Stephanie Tonkin explains on ABC Canberra's Emma Bickley show why Minister for Home Affairs, Tony Burke, should ban crypto ATMs immediately. @FCAupdate @abccanberra @natdebthelpline
https://t.co/HvVAdFvDkh
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ATO DEBT COLLECTION: “The enforcement then increases in severity, which only exacerbates someone’s vulnerability. It’s a systemic problem.” @FCAupdate @natdebthelpline https://t.co/MO7SguPHYX
theguardian.com
The tax office’s increased reliance on Recoveriescorp has coincided with a spike in complaints to the watchdog
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In the 2024-25 financial year, the @natdebthelpline responded to 6128 Victorian inquiries including 1576 who were people concerned about their mortgage, and mortgage stress is the number one reason for calls. @FCAupdate https://t.co/4tdjPXTTKw
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Its time to have another community Fan Art event where you make the art, and the community votes their favorite! The top 5 art pieces will be receiving the rewards! RULES: - Anything Hero Siege related - No NSFW - No AI (we will filter these out) - Post progress pictures, at
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We believe a better tomorrow is possible and Consumer Action pledges our unwavering support to the First Peoples’ Treaty process in Victoria. @FCAupdate @natdebthelpline @firstpeoplesvic
https://t.co/zKRhKOPJRu
consumeraction.org.au
Our pledge We, the Consumer Action Law Centre, are proud to acknowledge the Wurundjeri people, Traditional Owners of the lands where we do our work to make a just marketplace, empower consumers and...
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SUBMISSION: "Given the protracted and ongoing nature of Great Western Water’s breakdown in systems and billing, we have low confidence it will fix its systems and bill accurately in the time proposed..." @FCAupdate @EssentialVic @abcmelbourne
https://t.co/6iGONyNUUK
consumeraction.org.au
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide feedback on the Essential Services Commission’s (ESC) proposed billing exception for Greater Western Water (GWW). We...
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"This is exactly the sort of case our consumer regulator should be taking to protect ordinary Australians in a concentrated market." @FCAupdate @natdebthelpline @acccgovau
https://t.co/iiJdz9xSmK
abc.net.au
The consumer watchdog is suing Microsoft for allegedly misleading about 2.7 million Australians over its Microsoft 365 subscriptions.
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In the 2024-25 financial year, the @natdebthelpline responded to 6128 Victorian inquiries including 1576 who were people concerned about their mortgage, and mortgage stress is the number one reason for calls. @FCAupdate https://t.co/4tdjPXTTKw
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"That's why you pay for insurance, so that you are covered...Aaron might be able to make a claim at the Australian Financial Complaints Authority around misrepresentation..." said Stephanie Tonkin, CEO Consumer Action Law Centre @FCAupdate https://t.co/LK8o8GFCYT
9now.nine.com.au
Salon owner Aaron Solway claims to be the unluckiest driver on the road. His car was hit not once, not twic...
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Alex Brooks of the Scam Victims Alliance talked with ABC Canberra about the lastest scam innovation: 'Ghost' events - which is a scam disguised as an event. @FCAupdate @natdebthelpline https://t.co/p4YYmffccX
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Banks and hardship obligations: “They aren’t fulfilling their obligation to their customers to offer hardship assistance,” financial counsellor Kashia Kennedy says. @FCAupdate @natdebthelpline https://t.co/yuX6Lr3zy6
theguardian.com
Banks have continued to dismiss thousands of requests for help despite facing regulatory action enforcing their obligation to work with struggling clients
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In the 2024-25 financial year, the @natdebthelpline responded to 6128 Victorian inquiries including 1576 who were people concerned about their mortgage, and mortgage stress is the number one reason for calls. @FCAupdate https://t.co/4tdjPXTTKw
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ATO DEBT COLLECTION: “The enforcement then increases in severity, which only exacerbates someone’s vulnerability. It’s a systemic problem.” @FCAupdate @natdebthelpline https://t.co/MO7SguPHYX
theguardian.com
The tax office’s increased reliance on Recoveriescorp has coincided with a spike in complaints to the watchdog
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Our financial counselling service is free, confidential and independent. It is a not-for-profit, community-based service available to people in Australia experiencing financial difficulty or who have problems with debt.
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Banks and hardship obligations: “They aren’t fulfilling their obligation to their customers to offer hardship assistance,” financial counsellor Kashia Kennedy says. @FCAupdate @natdebthelpline https://t.co/yuX6Lr3zy6
theguardian.com
Banks have continued to dismiss thousands of requests for help despite facing regulatory action enforcing their obligation to work with struggling clients
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In the 2024-25 financial year, the @natdebthelpline responded to 6128 Victorian inquiries including 1576 who were people concerned about their mortgage, and mortgage stress is the number one reason for calls. @FCAupdate https://t.co/4tdjPXTTKw
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Alex Brooks of the Scam Victims Alliance talked with ABC Canberra about the lastest scam innovation: 'Ghost' events - which is a scam disguised as an event. @FCAupdate @natdebthelpline https://t.co/p4YYmffccX
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We believe a better tomorrow is possible and Consumer Action pledges our unwavering support to the First Peoples’ Treaty process in Victoria. @FCAupdate @natdebthelpline @firstpeoplesvic
https://t.co/zKRhKOPJRu
consumeraction.org.au
Our pledge We, the Consumer Action Law Centre, are proud to acknowledge the Wurundjeri people, Traditional Owners of the lands where we do our work to make a just marketplace, empower consumers and...
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ATO DEBT COLLECTION: “The enforcement then increases in severity, which only exacerbates someone’s vulnerability. It’s a systemic problem.” @FCAupdate @natdebthelpline https://t.co/MO7SguPHYX
theguardian.com
The tax office’s increased reliance on Recoveriescorp has coincided with a spike in complaints to the watchdog
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