2.5 weeks later and @aami and @homerepair are still making it impossible for us to get our ceiling repaired. Every time we think we've reached the goal post they move it further away, adding more and more loopholes. What's the point of having insurance if the insurer won't help?
Our house had weather damage in the January NSW storms and is still without repairs. @AAMI is our insurer. That’s the tweet.
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@AAMI @homerepair Jan: roof started leaking so we opened a claim. Someone was sent to do what's called a Make Safe: basically a temp fix to stop your ceiling from filling up with water when it rains. After a failed first attempt, the same guy came back and drilled about 30 holes in my ceiling.
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April: received a report stating we complete 2 maintenance items - clean away leaves and twigs and repair the seals that had worn around the leaking area. We requested to have the assessor do the repairs to ensure the items were done correctly.
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The guy who did the report said, "Just call the office and book it in". However, no one answered the calls and voicemails and emails went unanswered.
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We had no option but to outsource and called numerous roofing companies only to hear the same message over and over, "Sorry, we’re not taking on anymore work right now.” Finally, after months of searching we found someone to do the work and booked them in.
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June 28th: maintenance work was completed. @aami was notified and was sent photos of the completed work. They passed the details along to @homerepair who then scheduled 2 things for the final week of July: moisture check and building repairs.
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I'll take a moment here to reiterate how long water had been getting into our ceiling: ceiling filled with water in Jan before the Make Safe was done. Between then and the end of June when the maintenance work was complete, water continued to enter through worn seals.
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One would imagine that after water getting into a ceiling for almost 7 months that it would be incredibly wet and take some time to dry. However, @homerepair booked the moisture check and repairs IN THE SAME WEEK.
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July 26th: the moisture guys arrived at our property and set up several fans and a humidifier, telling us they would be back on Thursday evening to do another moisture reading. They arrived after 5pm on the 28th and, no surprise here, determined the ceiling was still very wet.
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I informed the guy attending that the builders were booked for 7am the next morning. Taken aback, he told me that was unusual and normal protocol was to wait for the ceiling to dry and then book in building repairs. For us, these things were booked days apart.
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To add insult to injury, it was after 5pm so I had no way to contact @homerepair or @aami to tell them to reschedule the builders. So at 7am the following morning the builders arrived. We informed them the ceiling was still wet but they chose to proceed anyway.
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When they discovered the ceiling was indeed still wet, they packed up all their things and left, leaving my ceiling with a giant hole covered by a tarp, telling us that they would be back once the ceiling had dried properly.
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At first we thought it would be as simple as that: just wait until the ceiling dried and the builders would be sent back to finish what they started. Instead, it was the start of @aami and @homerepair finding every excuse and loophole possible.
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The additional items were not near the area that was damaged yet @aami and @homerepair insisted we pay more out-of-pocket expenses to complete these additional items otherwise repairs would not continue.
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