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Circle Support Profile
Circle Support

@circlesupport

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This channel provides regular information about the status of updates to the https://t.co/sNEmUl8Hcm platform for bookstores.

Worldwide
Joined April 2010
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@circlesupport
Circle Support
18 days
We have now entered the pre Xmas no change on prod (baring anything urgent) period. If you want a new feature of a bug fix it will be available on beta.
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@circlesupport
Circle Support
19 days
While much improved to what it was, we had some reports of slowness yesterday and observed this ourselves. We are looking into this and think we can improve further by optimizing cache and other jobs.
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@circlesupport
Circle Support
26 days
We wanted to let you know that our team is actively investigating the issue. As part of the recovery process, we have initiated a restart of the PODS. This restart cycle is currently in progress to help restore normal system performance.
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@circlesupport
Circle Support
27 days
[Bug Fix - POS App] We added a short cooldown between barcode scans to stop accidental duplicate entries and keep POS orders accurate. #13249
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@circlesupport
Circle Support
27 days
We hid the loyalty join box for already-enrolled customers to avoid confusion at checkout. #13032
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@circlesupport
Circle Support
27 days
Added proper page landmarks so screen-reader users can navigate content more easily. #13071
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@circlesupport
Circle Support
27 days
Added proper alt text across the site to support screen readers and improve accessibility. #13002
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@circlesupport
Circle Support
27 days
Fixed Stripe errors so customers can buy multiple gift cards without issues. #13293
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@circlesupport
Circle Support
27 days
Added a new Hotwire-powered onboarding drawer, making it easier and faster for staff to register Stripe readers and manage their setup confidently, with more enhancements to this flow coming soon. #13251
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@circlesupport
Circle Support
1 month
[Upgrade - Ruby] Upgraded Ruby to 3.4.7 to improve stability, fix bugs, and ensure key features like payments and content editing continue to work smoothly. #13244
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@circlesupport
Circle Support
1 month
[New Feature - Multiple Taxes] Updated the checkout review page to correctly show taxes on tax-exclusive sites, separating item prices and tax amounts. #13230
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@circlesupport
Circle Support
1 month
🚀 Website update: The recent slowness is now resolved! Pods have been restarted, restoring normal performance. Still seeing 502 errors? Clear your browser cache. Thanks for your patience!
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@circlesupport
Circle Support
1 month
We’re aware of the website slowness and are actively investigating the issue. Thanks for your patience while we work on getting things back to normal. Apologies for the inconvenience.
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@circlesupport
Circle Support
1 month
We progressed in our new feature in development by adding new Pubnet settings for login, password, and SAN so site owners can configure and connect their business accounts securely for Pubnet integration. #13256
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@circlesupport
Circle Support
1 month
We progressed in our new feature in development by creating a new Stripe integration component in the modern backoffice using Hotwire, allowing staff to register readers easily with improved responsiveness. #13237
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@circlesupport
Circle Support
1 month
We fixed an issue where both “gift card” and “Gift Card” appeared in POS, standardising the label to “Gift Card” for a cleaner and more consistent display. #13273
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@circlesupport
Circle Support
1 month
We improved bulk messaging by allowing users to save and reuse a default email message, making it faster and easier to send bulk messages without retyping the same content each time. #13024
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@circlesupport
Circle Support
1 month
We progressed in our new feature in development by unifying inclusive tax calculations under a new Tax Evaluator, ensuring accurate and consistent tax handling in the cart for all pricing types. #13218
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@circlesupport
Circle Support
1 month
We improved account merging to include gift cards and Vii accounts, keeping all customer data consistent and preventing lost resources after merging. #13219
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@circlesupport
Circle Support
1 month
We improved how gift card payments are handled across the system, ensuring consistent recognition and smoother transactions for both checkout and POS. #13240
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