Circle Support
@circlesupport
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This channel provides regular information about the status of updates to the https://t.co/sNEmUl8Hcm platform for bookstores.
Worldwide
Joined April 2010
We have now entered the pre Xmas no change on prod (baring anything urgent) period. If you want a new feature of a bug fix it will be available on beta.
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While much improved to what it was, we had some reports of slowness yesterday and observed this ourselves. We are looking into this and think we can improve further by optimizing cache and other jobs.
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We wanted to let you know that our team is actively investigating the issue. As part of the recovery process, we have initiated a restart of the PODS. This restart cycle is currently in progress to help restore normal system performance.
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[Bug Fix - POS App] We added a short cooldown between barcode scans to stop accidental duplicate entries and keep POS orders accurate. #13249
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We hid the loyalty join box for already-enrolled customers to avoid confusion at checkout. #13032
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Added proper page landmarks so screen-reader users can navigate content more easily. #13071
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Added proper alt text across the site to support screen readers and improve accessibility. #13002
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Added a new Hotwire-powered onboarding drawer, making it easier and faster for staff to register Stripe readers and manage their setup confidently, with more enhancements to this flow coming soon. #13251
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[Upgrade - Ruby] Upgraded Ruby to 3.4.7 to improve stability, fix bugs, and ensure key features like payments and content editing continue to work smoothly. #13244
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[New Feature - Multiple Taxes] Updated the checkout review page to correctly show taxes on tax-exclusive sites, separating item prices and tax amounts. #13230
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🚀 Website update: The recent slowness is now resolved! Pods have been restarted, restoring normal performance. Still seeing 502 errors? Clear your browser cache. Thanks for your patience!
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We’re aware of the website slowness and are actively investigating the issue. Thanks for your patience while we work on getting things back to normal. Apologies for the inconvenience.
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We progressed in our new feature in development by adding new Pubnet settings for login, password, and SAN so site owners can configure and connect their business accounts securely for Pubnet integration. #13256
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We progressed in our new feature in development by creating a new Stripe integration component in the modern backoffice using Hotwire, allowing staff to register readers easily with improved responsiveness. #13237
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We fixed an issue where both “gift card” and “Gift Card” appeared in POS, standardising the label to “Gift Card” for a cleaner and more consistent display. #13273
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We improved bulk messaging by allowing users to save and reuse a default email message, making it faster and easier to send bulk messages without retyping the same content each time. #13024
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We progressed in our new feature in development by unifying inclusive tax calculations under a new Tax Evaluator, ensuring accurate and consistent tax handling in the cart for all pricing types. #13218
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We improved account merging to include gift cards and Vii accounts, keeping all customer data consistent and preventing lost resources after merging. #13219
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We improved how gift card payments are handled across the system, ensuring consistent recognition and smoother transactions for both checkout and POS. #13240
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