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AI is a 'competitive necessity' in retail, 72% of executives say, with chatbots or virtual agents being the most popular AI tools. via @techrepublic.
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RT @kestelyn: "As chatbots improve, we expect them to become an integral part of customer service". Designing/training them based on real h….
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Survey: 46%of respondents would prefer interacting with a virtual agent for customer service "if it meant I could solve my issue faster".
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Congrats to our Area 120 colleagues at @CallJoyAnswers! . Conversational AI is eating customer service.
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Want to build a smarter, more versatile customer service virtual agent in a fraction of the time? Our new white paper has all the deets!.
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Chatbots in the Contact Center: Common Applications and Misconceptions. "One of the biggest misconceptions is that all chatbots are created equal".
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We prefer the term "virtual agent", but even so:. Chatbots Growing Role in Insurance Includes Claims.
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We're helping out again in the Cloud AI showcase at #googlenext2019 today. Come to talk to us about creating incredibly versatile/human-like voice bots for customer service!.
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As a Cloud Contact Center AI partner, we're excited about #GoogleNEXT19 this week. Amazing demos and breakouts about conversational AI and speech are on deck!
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RT @Quantum_Stat: Customer service organizations are positioning themselves for chatbot adoption. Below is a breakdown of current adoption….
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Accenture: health insurance companies could save more than $2 billion annually by using AI to manage customer interactions.
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“People will definitely trust a chatbot if it solves their issues as expected. [but] any flaw or misunderstanding and people will probably move away from it as untrustworthy" Don't build an untrustworthy bot!.
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+1.
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We're proud to be a sponsor/exhibitor at the @techreview EmTech Digital conf in SF next week. Talk with us about smarter AI-powered customer service!
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.@oferronen presents "A data-driven approach to building AI-powered customer service virtual agents" at the Conversational Interaction Conference in SJ next week; don't miss!.
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Preach!.
We’re making AI-powered speech more accessible to users by adding new features, voices, languages, & lower prices to Cloud Speech-to-Text →
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Consumer survey: 54% of respondents said they would always choose a chatbot over a human rep if it saved them 10 minutes
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