Go the extra mile - it is what sets you apart. There’s no better way to demonstrate you care than by taking the time needed to serve your clients well. Action always speaks louder than words.

Most agencies have a work flow problem that they mistake for a tech problem. Stop chasing that shiny object.

Leaders are followed because they inspire others. Bullies are followed because people fear what would happen if they don’t. Don’t confuse the two.

transparency = trust

It’s not about being right, it’s about getting it right.

Help me understand how someone can be considered an expert and provide consulting for a role they have never actually held in any organization. Seems wild to me…

This book is so simple but highlights what may be the most forgotten part of sales in today’s world.

In a relationship driven business it’s critical to remember to pick up the phone and connect with people. Automation does not equal connection or build trust.

Numbers without guardrails are just numbers, but benchmarks can provide the guardrails and perspective you need to identify opportunities for improvement or adjustment. Learn more in this month's "Focus on Agency Operations" feature. https://t.co/gpleE7YvE9 @cbellwall

To acquire or be acquired? This month, Carey Wallace with Agency Focus discusses the growing gap between the two. https://t.co/j9JfpUo73m @cbellwall @AgencyFocus_llc

Such a beautiful view.

The independent insurance industry is filled with such amazing people. Ask and they deliver big-without any hesitation! Thank you seems so inadequate!

There are several types of agency sellers including: Retired in Place Agency Generalist - low growth Growth agency - low volume Growth agency-high volume Specialized agency It is impossible to assume these agencies can all command the same multiple

Ego causes people to make some really poor decisions. Treating people the way you want to be treated shouldn’t be a difficult thing to do.

Can’t wait to value this agency.

Numbers aren’t the story, they are just the numbers. The power lies in knowing what to do with the numbers.

Focus your energy on your game Your team Your customers Your relationships Your differentiators The rest is noise. It’s so easy to get distracted and disappointed by things you can’t control. Focus wins every time.

This was an insightful presentation

Set clear expectations Get the facts with childlike curiosity Acknowledge the hero Learn, grow, adapt Character is… Seeing what others don’t Asking the question Speaking up when things are off Caring enough to do what’s right Living the values you talk about

The more words you use, the less I believe you know what you’re talking about. Get to the point, or maybe you don’t have one.