cathy dutton
@cathy_dutton
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Service Design & Delivery, Service Owner @DfE_DigitalTech, formally @DefraDigital, CSS enthusiast, Intrinsic Design fan.
Warrington
Joined September 2010
Finally got around to publishing the talk from Services Week. Is this service design?
cathydutton.co.uk
A write up of the services week talk from March 2023, reflecting on 12-months in a service design role for a complex portfolio of work.
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Designing for better delivery - How rethinking our contracts can support service delivery
cathydutton.co.uk
How we restructured our contracts to support more flexible, collaborative delivery. Enabling us to focus on the service as a whole.
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Wrote up a summary of my first 12-months in a delivery role. Breaking Down Silos - Enhancing Digital Delivery for ESFA's Funding Service
cathydutton.co.uk
How we’re reshaping Digital teams to improve collaboration, flexibility, and whole service delivery.
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Bit late to this, but here’s my thoughts on Mission driven Government, and how we can get there when we are not structured around services.
cathydutton.co.uk
My take on mission driven government and how we can move towards this way of working from within our current policy inspired structures.
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RT @Sean_Lunt: Liverpool don't care about Everton. In fact they care so little that their manager, assistant manager and midfielder all got….
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Finaly finished this book, nice shout out to the design system contributor page / process.
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SASS is dead? CSS vs SASS 2024. Reminds me of my post back in 2019 - Stepping away from Sass It’s still baked in to so many front end frameworks though.
medium.com
SASS is a CSS preprocessor that emerged years ago to simplify the process of writing CSS. To use SASS, we need to install it on our device…
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The 4th and final write up from a series of service week talks. Designing whole services part 4 - Taking Action
cathydutton.co.uk
The fourth and final post from a series of service design talks at UK Governments Services Week.
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Not that I’m out of practice, but I just wrote colour not color in my CSS file :/.
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The role can be based out of DfE offices in Bristol, Coventry, Darlington, Manchester, or Sheffield. Happy to chat to anyone who might be interested :).
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The UR will work across the funding service alongside our Senior Service Designer helping us to work out where our biggest opportunities for improvement are and facilitating insight driven decision making.
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📢My team are hiring a Senior User Researcher . The role will play a key part in moving us from designing and building things the right way to ensuring that we are designing and building the right things. Senior User Researcher
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And you can always deliver the policy intent in a way that makes things as easy as possible for user.
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Hard to see an alternative approach though, the message did get teams to think differently.
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Struggled with this form day 1, there was never a user need to buy a fishing license, besides complying with rules we set.
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Public sector design — time for a reset - Richard Pope. “User needs, as a guiding principle was, it turned out, poorly suited to situations where the needs of government and the public were at odds”
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RT @ImHuYorks: The #DSDay24 call for speakers is open!. We’re looking for keynotes, speakers and panel hosts for #DesignSystemDay 2024. Jo….
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Attended a One Team Gov Breakfast for the first Tim sun years today. So good to talk / listen cross orgs and share ideas :) . I then got on the wrong train and traveled 40 minutes in the wrong direction before realising :(.
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How do people collate user feedback or survey results across a suit of products? . So you get a view of all the interactions in a service?.
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