57% of your time is spent in meetings, writing emails, and chatting in the workplace. Ouch. via @WSJ.

-But Majority Ignored Suggestions: it varies by agent, but on average, the agent only followed the recommendation from the generative AI 38% of the time.

-Retention Benefit: employee retention improved for everybody with the additional augmented support. The turnover rate of employees with the generative AI support was 8.6% lower than those without it.

-Generative AI Hurt High Performers: For high performing employees, the introduction of the generative AI tools had no impact on call resolution, but slowed the number of calls that they could cover per hour; the additional suggestions from the generative AI slowed them down.

Really interesting paper from @erikbryn @Danielle__Li @LindseyRRaymond on role of generative AI in a call center environment. Key findings: .-Generative AI helped Underperformers: it improved productivity for new and under-performing employees, as expected.

I've talked a ton about how we will not know the ripple effects of hybrid work for years to come. One I didn't see coming was an increase in drinking during the work day.

Interesting to see the increase in the number of companies moving to a 4-day work week. Will be powerful to see if this or a reduced hours across work days is more attractive to employees. @FastCompany .

This, plus remote/hybrid work and skills scarcity means that employees will have a sustained advantage in the labor market for the foreseeable future. @axios.

I have been saying this, we are not returning to employers being advantaged in the labor market, we are entering a period of sustained employee advantage: The percent of the US population that is of working age has dropped by 7% since 2010. #axiosmarkets.

Really interesting insight: majority of employees think AI will cause job losses but will not cause their job to be lost.

Some progress on gender diversity in the C-Suite.

Really smart. Not a 4 day work week, but 6 hour days instead. More and more research showing more hours does not guarantee better output.

The CHRO role has never been more important to organization success. Some thoughts from me in HR Daily Advisor. @Accenture @HRDailyAdvisor

Nice message from a company to mandate that employees actually take their PTO -- forced vacation?

More evidence on importance of building rest and recovery into work rather than after work.

Really interesting move by @shopify to give employees the gift of time by adjusting when people work. No meeting Wednesdays, no recurring meetings with more than 2 people, big meetings only on Thursday. Is this the future of work? @bizboyle @tia_silas .

Leaders have to focus more on empathy to create an improved learning environment. ⁦@qz⁩

Really interesting trend from @explodingtopics showing how importance and attention to candidate care during the recruiting process has grown across the last 10 years.

There has been a fundamental shift in the labor market putting employees in a sustained advantage. Slowing labor force growth is most recent example. Increase in hybrid/remote is another. Employees will be advantaged for foreseeable future. @EmilyRPeck

Important reminder if you have to do lay-offs, you must test against adverse impact to make sure you are not hurting your ID&E efforts.