Brian Peterson
@briandialpad
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Co-Founder and CTO at @Dialpad. $300m+ in revenue and growing fast. Forbes Cloud #38. Previously from Google Voice
San Jose, CA
Joined March 2009
Every big company that says they are laying off employees because they have unlocked some amazing AI improvements are LYING! It's way too soon for those big companies to be that good at AI. It's just an excuse to cut costs for them because no company wants to admit they over
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Another new World Record™ for Dialpad that I'm calling. Based on our extensive tests and customer feedback I believe we have the most accurate real-time Japanese transcription in the world. For example, we replaced Google's Japanese transcription with our own in-house model and
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Big launch for us!
Lights, cameras, Agentic AI. 🎬 Our SF launch was just the beginning. Dialpad’s Agentic AI is reshaping how businesses work by blending digital and human intelligence to create seamless CX. The future’s here, and it’s learning fast. ⚡️ #AgenticAI #CX #Dialpad @googlecloud @Box
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Lights, cameras, Agentic AI. 🎬 Our SF launch was just the beginning. Dialpad’s Agentic AI is reshaping how businesses work by blending digital and human intelligence to create seamless CX. The future’s here, and it’s learning fast. ⚡️ #AgenticAI #CX #Dialpad @googlecloud @Box
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"Excellent idea! That's a more elegant solution that solves multiple problems at once." -AI I still got it! How the hell are vibe coders supposed to build something good?
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We think we've accomplished Vibe Customer Service. Just launched and already working for some of our existing customers at launch.
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We were awarded "Top AI Provider" from Sandler Partners! They work with hundreds of partners and they chose only us as the best in AI. That is because our AI is actually real and actually works. 97% of our customers use our AI. Thank you Sandler Partners for the recognition.
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Who thinks AGI is real and when do you think it's coming?
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You gotta be all in with AI if you want to get the full benefit of it. You can't half-ass it. This doesn't just work for enhancing productivity inside your company, but it also applies (as we've figured out) to the products you build or use. If your AI is an add-on in a product
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How much money do you think Apple spent on designing and building Liquid Glass?
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I guess that could be a good way to claim AGI, but it’s highly possible it won’t permanently affect that many jobs. History suggests we tend to end up with at least as many jobs as we started with whenever there big technological advances. Same thing when the cloud came out. We
"A very concrete way of measuring AGI is the 'economic Turing test.' It's this idea that if you contract an agent for a month or three months on a particular job, and then if you decide to hire that agent and it turns out to be a machine rather than a person, then it's passed the
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I knew it! There is no AGI moat. OpenAI is doing exactly what I would do knowing that, become a product company leveraging their cost advantages and head start they have. It's the same reason I figured this when they started making really good mobile and desktop apps with
Today we are launching my favorite feature of ChatGPT so far, called Pulse. It is initially available to Pro subscribers. Pulse works for you overnight, and keeps thinking about your interests, your connected data, your recent chats, and more. Every morning, you get a
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Big fan of this tldr; when people feel a workplace is toxic. Tl;dr Know what you have. Be generous with your teammates. Make things better when you can. And vote with your feet when you can’t.
As a leader, advisor, and general bystander of the tech industry, one of the most common phrases I hear when people have issues at work is the company is “toxic.” TBH this is usually code for “I’m not bought in on our plan,” “I don’t like so and so,” “I’m antsy for a promotion,”
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This is the future of Contact Centers and agentic customer service. It's a loop. Imagine every customer interaction instantly making both your AI smarter and your human agents sharper. That’s the loop. The real differentiator isn’t just automation, it’s the feedback cycle where
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People will complain about a language being slow and then 99% of their latency is in inefficient database queries. Language doesn’t matter. Pick whatever works. The customer doesn’t care.
OpenAI runs Python in production in ways that go against all best practices and conventions you can imagine, but yeah bro Python is not production capable.
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I’m dying. 😂
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IMO, this is one of the best accomplishments we've ever pulled off at Dialpad. Not only do we have our own completely proprietary and 90%+ accurate customer satisfaction scoring AI model, but we now have explanations for those AI scores in detail and in aggregate. Now any company
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