For a consistently good outcome for agents and sellers alike, first and foremost your incentives must align. Carrot: 🥕This starts with an agent having a realistic prospect of a profitable fee, not just enough to cover costs. Stick: 🦯 As an agent you must be prepared to lose

People keep asking me “what actually is BestAgent?” It’s a Marketplace. It’s for everyone involved in the process of moving home, with the goal of dramatically reduced transaction times and fall through rates. It’s not a product or a service in itself, it’s a marketplace for

Talk process, not prices. This simple mantra for estate agents is the foundation of a new approach to profitability that doesn’t rely on endlessly talking up house prices. In person, on socials, in marketing. No one believes agents on prices anyway, they just wonder how

Shorter transaction times. Higher completion rates. Higher fees. More movers. Better social mobility. More growth in local economies. Better affordability. A home for everyone.

Moving Market Monday reMinder: As house prices remain flat or fall, more and more first time buyers can afford to buy, increasing transaction volumes, making more money for agents, lenders, conveyancers, surveyors and removals companies. Talking house prices up is like talking

A major publication has asked me to write an article about Foxtons for them, to raise public awareness about the risks of using them as an agent (eg the longest sole agency contract and the worst success ratio in London). As the worst of the large overvaluing agents in London,

Burnout in estate agency is a direct result of fees being too low. If you get paid st all, which is harder when you overvalue. Self-harm doom loop. Overprice the listing then undercharge on fees. The only way out is to be better than average and have the results to prove

I’m beginning to think that the average conveyancer is as responsible, if not more so, than the average agent for the failure to improve housing transaction times and completion rates. Fewer than 10% of conveyancers are proactive about adding value to their clients’ move.

A handful of roles opening up at BestAgent soon. Looking for property people who genuinely want to change the housing market as a whole, not just their own business. https://t.co/rPEe18hoCN

Housing Stig in the House: Bond Markets Chaos, Plunging Employment

First new board appointment. More to come soon. Things getting real, and exciting. https://t.co/OpfSi3HeJP

Apart from overvaluing, the 3 next biggest causes of delayed or failed housing deals are (in no particular order): 1. Conveyancing delays 2. Mortgage applications 3. Surveys 4. Search pack issues BestAgent now has platform partners from each of these industries working with

Dozens of instruction leads from BestAgent going unanswered. Make sure you’re getting yours. They’re free to respond to, only pay if instructed. Activate your BackOffice account at

Conflicting feelings about this. This conversation between @LettingsChris and I was the most watched of all Matt Giggs videos on the “Showdown” podcast; but despite the subject matter, and despite it being a topic that actually moves the needle on transaction times, fees and

Agents of the UK: Advising all sellers not to sign any sole agency contract of more than 8 (max 12) weeks will reduce transaction times as it will reduce the worst overvaluing, the number one deal killer. Overvaluers can’t overvalue and make a sale if they don’t get their 16

I was interviewed on "Property Porn Stars" about why agents should stop doing valuations if they want to actually sell homes. Stop Doing Valuations! ...And what agents should be doing instead...

It is a thing of beauty that a Sales Manager of one of London’s largest overvaluing estate agencies instructed Carringtons to sell their own home, precisely because of the “No Valuations” approach. Sold with multiple offers in under 4 weeks. “I don’t know why we don’t all do

There’s no point wasting energy discussing what “should” happen, if it’s obviously impossible. It’s only worth expending energy and time discussing what realistically “could” happen. The property industry, more than any other, puffs and chuffs its way around the same old tired

It’s an objective fact that of all the professions involved in home moving, estate agents are the ones best placed to bring changes, because you’re the only ones central to every transaction. Agents can fix housing, if you decide to.

Housing is the biggest problem facing the UK by a long way. It affects every single last one of us, especially kids. It impacts every person, every family, every business, every council, every local government, every devolved government, and the entire UK economy. Nothing