Most SaaS exits never go as planned. But the better you prep, the more likely you are to walk away happy. Bottom line: eliminate single-person dependencies and get expert help before you start talking numbers 🤓.

The loudest customers aren’t your biggest risk—the silent ones can churn right under your nose. Don’t just look for red flags, watch for the absence of signals. Sometimes, “no news” is the news you can’t afford to ignore.

.

Automatic translation, tone tuning, conversation insights. Imagine rolling it all into one seamless toolkit for support teams. The future of customer service is more than AI features. It’s their user experience.

Klarna’s AI gamble replaced 700 people…and backfired. Bots aren’t ready to take over: customers want real connection, not canned responses. The sweet spot is smart AI supporting, not replacing, real humans. That’s what is building.

Ever wondered what happens when you call Steffen W. Frølund during a live podcast? .We did it to dig deep into which business metrics matter most. Real talk, real numbers, and a surprise answer from Mr. Metrics himself!

On my way to #techbbq 🚂 give me a dm if you're there and want to catch up 👍

Not every product update needs fireworks. Sometimes the quiet technical improvements (like custom DKIM keys per domain) are what keep your business secure and your emails out of the spam folder.

Few things beat the moment your product is featured and applauded by complete strangers. External validation feels even sweeter when it comes unprompted!.

AI makes support more efficient, but the real magic happens when humans handle the moments that matter. Use chatbots for routine tasks, then let your team step in for empathy and solutions. That’s how you turn service into loyalty.

.

Sitting in the office all day is optional now. True remote work is about trusting your team and opening the door to global talent. The best part: it turns out better than you’d expect!.

Klarna tried replacing 700 human support agents with AI and had to rehire the humans just 3 years later. The truth? . AI chatbots aren't ready to fully replace people, but they're too valuable to ignore. The future is a mix – hybrid support is here to stay!.

.

You know you’ve made real impact when your product gets recommended at industry events without any connections behind the scenes. Genuine value spreads on its own 👌.

Bored during your commute? Turn that empty time into entrepreneurial gold! . Dive into "SaaS Købmænd" and hear our real talk on building your own subscription-based software business. Straightforward, honest advice for aspiring founders.

Imagine your customer asks for quick delivery and AI adjust order priority on its own. That’s not the future, that’s now! Thanks to the PeakWMS and Herodesk integration.

Hot take: Being curious and optimistic as an entrepreneur is both a superpower AND a productivity killer. One minute you're building your SaaS, the next you're researching company swag 🤦‍♂️

.

If your idea of customer feedback is passing notes in Slack or relying on hallway whispers, you’re just playing telephone. True customer-centricity means every insight shapes your roadmap. in real time, for every team. Anything less is just noise.