aliisha will
@aliisha_will
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This is still no resolved. Your account specialists have done nothing. Multiple years of being locked out of my account and services because you guys won’t fix the situation. You have literally strung me along and wasted my time for hours and years.
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@AmazonHelp @AmazonHelp @amazonca @amazon I can also issue a charge back from that credit card for the Prime sub you charged me for since I was never able to use the service. Which also proves the card, which your Account Specialists are saying is not mine, is in fact mine.
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.@AmazonHelp @amazonca @amazon zero email has come from your account specialist to address the problem. All I’ve received is an email from an account specialist saying they “sent another email”. Literally. You can’t write this.
@AmazonHelp @AmazonHelp @amazonca @amazon I can also issue a charge back from that credit card for the Prime sub you charged me for since I was never able to use the service. Which also proves the card, which your Account Specialists are saying is not mine, is in fact mine.
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@AmazonHelp @AmazonHelp @amazonca @amazon I can also issue a charge back from that credit card for the Prime sub you charged me for since I was never able to use the service. Which also proves the card, which your Account Specialists are saying is not mine, is in fact mine.
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@AmazonHelp @AmazonHelp I did this AGAIN yesterday at your direction. Was on phone with 2 agents who agreed this is completely unacceptable on Amazon’s part. Especially charging me for Prime and keeping me locked out of my accnt. Your accnt specialist has continued to do nothing to resolve.
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@AmazonHelp @amazon @amazonca @amazon I have been contacting you by phone, email, chat about being locked out of my account since August 2023. It is now January 2024. Why is nobody helping me to fix this? Why do your Account Specialists reject my proof documents and not communicate why? @amazonca #amazon
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.@amazon @AmazonHelp @amazonca I have literally been locked out of my own rightful account for years and you’ve done nothing to help me get it back? Why will no one attempt to rectify this for me?
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@AmazonHelp Yet again, your account specialist has emailed me with zero clarity. I have screenshotted the email I received this morning. Of course, there is no other email they have sent me in the past 24 hours. Including yo my junk mail folder. The cycle continues. @amazonca @AmazonHelp
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@AmazonHelp @amazonca @amazon You have literally charged the credit card you’re telling me you don’t think belongs to me and I have proof of that in my banking records. You’ve charged me for a Prime subscription yet kept me locked out of my account so I couldn’t use it. @amazon @amazonca @AmazonHelp #amazon
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.@amazon @AmazonHelp @amazonca I have literally been locked out of my own rightful account for years and you’ve done nothing to help me get it back? Why will no one attempt to rectify this for me?
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You can’t issue me a refund because you don’t have a photo? When, actually, you do have a photo? I couldn’t finish my meal because there was a foreign item in it. Accidents happen, I am reasonable. But not taking this type of thing seriously and not issuing a refund is not ok.
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I don’t have another photo. Only the one I took in app when prompted, which I uploaded with the complaint, which does not save to my camera roll. @UberEats you have that pic. I can’t go fishing through my garbage at this point? Just look at the picture I uploaded.
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.@UberEats customer service failure. There was a wooden splinter in my food which I took a photo of in app when prompted as I notified Help last night. This morning (after I cleaned everything up) they are asking for another pic, when they have the original submission pic?!
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.@amazonca I am wondering how it’s acceptable that you’ve charged me money for an account you’re actively keeping me locked out of even though I’ve presented you with all the supporting documents you’ve asked for. Is this normal? @PrimeVideoCA @PrimeVideo @amazonhelp #amazonhelp
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.@amazonca I am wondering how it’s acceptable that you’ve charged me money for an account you’re actively keeping me locked out of even though I’ve presented you with all the supporting documents you’ve asked for. Is this normal? @PrimeVideoCA @PrimeVideo @amazonhelp #amazonhelp
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.@amazonca I am wondering how it’s acceptable that you’ve charged me money for an account you’re actively keeping me locked out of even though I’ve presented you with all the supporting documents you’ve asked for. Is this normal? @PrimeVideoCA @PrimeVideo @amazonhelp #amazonhelp
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.@AmazonHelp @amazon @amazonca You’ve charged my account on that card that you’re saying isn’t mine, which I have record of, because it is mine, while keeping me locked out of my account. So you’re taking my money, even though you won’t let me use my account?
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.@AmazonHelp @amazon @amazonca you’ve locked me out of my accnt for over a year saying my payment doesn’t belong to me. I have shown you proof the card is mine, including a written statement from my bank. You haven’t let me back into my account..
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@AmazonHelp @amazon @amazonca @amazonca please, please help me solve this. This has been ongoingly time consuming and stressful. Why am I not only not being helped but being treated like I’ve done something wrong? I just want to be able to use my account and the gift card I got. @amazon @AmazonHelp #amazon
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@AmazonHelp @amazon @amazonca @amazon I have been contacting you by phone, email, chat about being locked out of my account since August 2023. It is now January 2024. Why is nobody helping me to fix this? Why do your Account Specialists reject my proof documents and not communicate why? @amazonca #amazon
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