Alan Pennington
@alankpennington
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It's all about what we as CUSTOMERS experience but when will companies get it!
Joined January 2011
Farman great save first half …then beaten at his near post! #WeAreBarrow
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Flight Vancouver to London great arrives early but park plane at T5 not T3 then take over an hour to transfer passengers and luggage across the airport just rubbish after a long flight #britishairways #ba
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Rogan doesn’t catch quite enough Big Air in Whistler spectacular face plant and yes he was fine 👌#skisunday
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Get a car insurance renewal quote from AA increase 400%! Call ..why? That was our underwriter? So actually I am not dealing with the AA it’s some faceless underwriter that you can hide behind! Left of course appalling experience #AAinsurance #AA #CustomerExperience
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EDF have taken hundreds of £,s from my account no bill illegal under direct debit mandate 3 calls to them one cut off one no call back third we don’t know why, no resolution yet to what is effectively theft #edf #edfenergy
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Put car in for a service at Jaguar Land Rover Aston Clinton for a service and MOT told them I needed it back by 4pm now get call at 2pm they have done nothing can we keep it overnight is that Ok. Well funnily enough NO this is the third time out of 4 visits I have had this #JLR
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Is it Marks and Spencer’s Chalfont St Peter no tolls open ask if one can be opened as self serve is a pain…we are not allowed to you are not buying enough hmmm not an experience I would recommend #marksandspencer #customerexperience
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Trying to log into govt gateway to complete self assessment but ‘safari cannot establish a secure connection’ ??#@HMRCcustomers
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BA cancel our outbound flight on a BA holiday tell you to call = to a recorded message saying unless your travelling in the next month drop off we are ..so we hold on and they say experiencing high call volumes ..surprise then cut us off tried for three days now!!#BritishAirways
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Jamie Carragher: My England XI to beat Czech Republic
telegraph.co.uk
Getting the England squad ready for the knockout stages should be Gareth Southgate's focus
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FULL TIME. JOB DONE. Get ready for next season, Barrow fans - we are staying in the Football League. And this time you're all invited. 🟢0-2🔵#BarrowAFC
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Please take away that ridiculous pop up for ultimate rewards that appears every time you view a page on your website!! #barrowafc
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