My talk on how AI is an opportunity for Africa

AI adoption is 10% tech and 90% change management. Building the system? That's the easy part. The real challenge hits during rollout. When you need frontline teams to actually change how they've worked for years. #DigitalTransformation #CX #AI #FutureOfWork

AI isn't just automating work. It's creating entirely new categories of it. In our latest conversation, Nick Clark shares a fascinating example. AI-driven fraud. As deepfakes and synthetic scams become more sophisticated, companies are scrambling to scale up fraud detection,

AI is expanding what can be outsourced. Even across languages. #AI #FutureOfWork #CX #BPO #Outsourcing

If AI is only a productivity play, you’re in a race to the bottom. In this new #ConversationsWithElvis episode, we explore what AI in CX really looks like from automation and GCCs to the new human premium. #AI #FutureOfWork #CX #Outsourcing #BCG #MeliaCRED

We've been cooking something HUGE! 🔥 We have been orchestrating an incredible AI hackathon in Addis Ababa! The numbers: 871 applications 154 brilliant participants 1 day of non-stop innovation Countless game-changing ideas The magic moment: A 13-year-old boy won 1st place

AI can already handle many tasks once reserved for entry-level staff. But the real question for Sub-Saharan Africa isn’t whether juniors will be replaced. It’s how AI can upgrade young workers, giving them leverage to move up the value chain faster than ever before.

Think back to how we learned to read. It wasn’t a one-off class. It was everywhere, every day, baked into every assignment. That’s how programming and now AI should be taught. Not as a separate subject, but as the default mode of working and learning. In our latest

Ministries of Education face an impossible choice. Teach students to think independently, or prepare them for an AI-driven world. But this is a false dilemma. Ignoring AI in education today is like ignoring email in the 1990s. A technology so transformative that avoiding it only

"We're not just talking about AI training. We're building an AI workforce revolution at unprecedented scale" #AIWorkforce #FutureOfWork #AIEducation #AITraining

From analysing petabytes of cosmic data to studying learning patterns. From simulating universes and detecting cosmic anomalies to identifying talent anomalies in Africa. Today, his laboratory looks different. However, the physics remains the same. Build a model, test it against

In our latest conversation, Yabebal explains the unconventional approach that 10 Academy uses. 3-month intensive boot camps where students complete 10 real-world industry projects. Having already graduated students from 21 African countries, he is betting that Africa's

Join Elvis in this conversation with Dr. Yabebal Fantaye, who went from analysing cosmic microwave background radiation on Berkeley supercomputers to training the next generation of African AI talent. The conversation covers his three-tier framework for AI education policy, the

There's a generational divide happening in the workplace that most companies are completely missing. While executives worry about AI taking jobs, there's an entire generation that grew up with ChatGPT the way millennials grew up with the internet. They don't see AI as a threat.

With the same team, you can suddenly take on work that used to be too complex, too large, or too fast. The real decision isn't cut or keep. It's shrink or scale. Do you bank small cost savings, or use that extra capacity to win opportunities you could never pursue before? The

Sub-Saharan Africa has something unique. With the continent's booming demographics, we're sitting on the world's largest pool of future workers. But here's the question that keeps me up at night. How do we create meaningful careers, not just jobs, that give people real upward

We're witnessing a fundamental shift. People genuinely want to talk to AI now. The emotional barrier has dropped. Yet most customer service interactions still deliver the same old frustrations. Endless loops, robotic deflections, and that familiar rage when you want to solve your

Can AI replace everything CX firms do today? Not yet. The near-term advantage (1-2 years) lies in human + AI collaboration, where AI handles speed and consistency while humans bring judgment and relationship-building. #TalentDevelopment #Outsourcing