Thank you!

Now I can’t use DigiYatra, and my faith on Air India and its staff has reduced so much that I don’t even know if the ticket will exist tomorrow when I try to catch the flight. This is now my 5th unresolved complaint, adding to the 4 others in relation to my previous booking.

I have spent the last 28 hours in the most harrowing set of calls with @airindia employees (8 of them by now) and am no closer to any resolution. Having given up on my previous booking, I made a fresh booking only to be told that web check in would not be possible.

I have never faced such a serious issue of misinformation and complete lack of intent to rectify an issue from any reputable organisation and I expected it least from @airindia, a part of @TataCompanies . Mr N Chandrasekaran and Mr @RNTata2000 , I hope this reaches you.

Is this the level of customer service that I am to expect from Air India as a “valued gold customer” ? I have been told that I need to write to the Nodal Officer and to the Appellate Authority of Air India but I have a feeling this will also not yield any result.

I have again spoken to Ms Vaishali Godara who has now informed me that Mr Sayandeep is too busy with other matters and will probably call me back within an hour or two. Not only the customer care executives, even the supervisors have absolutely NO commitment to their word.

When no supervisor called, I called customer service again after 1 pm, connected with Ms Supriya Sahu, who told me after a 16 minute call that Mr Sayandeep Dutta, the supervisor, will call me within 5-10 minutes. I still haven’t received a call back. It is now almost an hour.

Neither of the customer executives could connect me to a supervisor, and they both told me in clear words on a recorded interaction that “Air India does not allow us to give out the name of the supervisor” . The supervisor was supposed to call me between 11 am and 1 pm today.

I was on call for over 2 hours yesterday with @airindia customer service, first speaking to Mr Rudransh Sharma who not only repeatedly gave me wrong information but also disconnected my call wilfully, and then to Mr Shavez Alam, who could do nothing to rectify the situation.

And this after I have paid upfront for 12 months

I have had countless conversations with customer care, social media team, engineers who have visited, so called senior personnel, and all to no avail. I have faced the most shabby and incompetent service ever possible @JioCare

Who do I need to connect with at @JioCare for an immediate disconnection and refund? Or do I need to go to consumer court? I have had 3 months of the most disappointing, frustrating and counterproductive relationship with Jio.

Can I somehow get a resolution @JioCare ?

How can one problem take SO LONG to fix @JioCare ?????? And how many times does a customer have to complain before any resolution? This is beyond ridiculous

Can’t wait for Agnee 🔥 performance at Dharitri Youth Conclave 2024 #DharitriYouthConclave @Agneelive @agneemohan @DharitriYouth @DharitriLive1

It’s hardly been 10 days @JioCare since the last problem got fixed and again I’m facing severe issues with the internet.. tried messaging you on dm but got no response so forced to put this up. Truly infuriating, this horrible lack of service

Who do I get in touch with @JioCare to get my refund and return my set top box and my WiFi router? The call centre agents don’t seem to know.

Absolutely the worst customer service @JioCare . Every day I make the same complaint, the next day I get a message saying it’s resolved, I check and the problem is exactly the same, and complain again and the cycle continues. No supervisor comes to the phone, no engineer visits.

There is mother-like care in all of us. You can find it in a father, a friend, or even a stranger. So, here’s a film dedicated to #MaaJaisi care. Lyrics by #Gulzar, directed by @iAmitRSharma , music by @ClintonCerejo, Bianca Gomes & sung by @agneemohan ▶️

#AapseJabDostiHoJayegi is here – OUT NOW! Hit play and let the good times roll! 🥳🤩 https://t.co/VKXKaqFlcu #ZeeMusicOriginals #NeetiMohan @agneemohan @shamirtandon @sameeranjaan @anuragbedi