Make customer service a smooth sail with Zoho Desk, your customer service lifeguard 🛟⛵. Hop aboard:

Zoholics India was a celebration of meaningful collaboration, inspiring ideas, and our strong customer community that drives us forward. A big thank you to everyone who joined us! Here’s to building the future of customer service, together 🙌. @Zoholics

Customer satisfaction scores may look good on reports, but do they tell the whole story? Discover why relying on them alone can be misleading and what metrics truly matter when building long-term customer loyalty 📊. Read the blog:

Guided Conversations is Zoho Desk’s low-code chat builder that helps you design custom self-service chat flows for your customers. With our latest update, building and managing these flows is faster and more flexible. Here's what’s new:. 🤖 Zia AI block to craft dynamic,

Not all customers are the same, so treating all support tickets as equal isn’t smart. It can frustrate your customers, confuse your team, and slow down your process. This week on The Wheels of Ticketing series, learn how segregating customer tickets helps with accelerating.

RT @ZohoPublish: Already have a strong support system in place? Now it’s time to make it review-ready. With @ZohoPublish and @ZohoDesk inte….

From ticket assignments to service level agreements, from Blueprints to webhooks, there’s a world of automation within Zoho Desk waiting to be explored. 🔁 Too many tickets and too little time?.🛠️ Not sure how to set up the right workflows?.🤖 Wondering how AI can supercharge

Next in our Wheels of Ticketing series: Layouts in Zoho Desk 🗂️. When your help desk starts to feel like a maze, a thoughtful layout can light the way. Layouts let you tailor what your service reps see and hide what they don’t, so they spend less time searching for the right info.

Automate your way through routine customer support tasks! Tune in on June 18 for a live webinar on automation within Zoho Desk ⚙️ . Register here:.PST: .IST:

That’s a wrap on day 1 at CCW, Vegas 🌟.Great conversations, thoughtful questions, and plenty of curious minds at our booth💬 We’re gearing up for day 2! Drop by booth 1139 on June 12 if you’re around📍

Booth & Partners, a global outsourcing leader, needed a better way to support both internal teams and external clients as they scaled. What started as a simple need for structure turned into a full-fledged transformation of their support operations, with Zoho Desk at the center

We’re kicking off a new series on the Zoho Desk community: The Wheels of Ticketing, where we explore Zoho Desk concepts through real stories. The first post, Find your Fields, focuses on something basic but often overlooked: ticket fields. What they are, how they work, and how.