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Yuma AI Profile
Yuma AI

@Yuma_dot_AI

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216
Following
87
Media
110
Statuses
218

Yuma, Automating Ecommerce Customer Service

San Francisco & Boston
Joined January 2023
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@Yuma_dot_AI
Yuma AI
1 month
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@Yuma_dot_AI
Yuma AI
1 month
💬 A comment is more than a reaction; it’s a sales opportunity. AI Agents are transforming how e-commerce brands handle social engagement. Here’s why it works: .✅ Comments signal interest.✅ DMs allow for personalized, 1:1 engagement.✅ Fast follow-ups = higher conversion
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@Yuma_dot_AI
Yuma AI
1 month
🛒 Your store doesn’t have an AOV problem, just a timing problem. Every e-commerce team wants to boost average order value (AOV). You’ve tried upsells, bundles, and post-purchase nudges, but most customers never even see them. 📉 The problem? Your offers show up too late or.
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@Yuma_dot_AI
Yuma AI
1 month
4/.Is your BPO ready to lead in the AI-driven future? Discover how Yuma can help you stay ahead. Learn how to future-proof with AI in our BPO Playbook:
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@Yuma_dot_AI
Yuma AI
1 month
3/.By 2030, BPOs that have embraced AI-first models are expected to outperform their traditional counterparts by 50% in key performance metrics. This includes faster response times, higher customer satisfaction scores, and significant cost savings.
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@Yuma_dot_AI
Yuma AI
1 month
2/.AI-driven platforms are already handling up to 60% of customer queries, and companies adopting AI solutions report cost reductions of up to 85% and productivity gains of 40%. These efficiencies are setting new benchmarks for customer expectations.
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@Yuma_dot_AI
Yuma AI
1 month
đź”® Prediction: By 2030, AI-first BPOs will outperform traditional models by 50%. The Business Process Outsourcing (BPO) industry is on the cusp of a transformative shift. With the global BPO market projected to grow from $347.95 billion in 2025 to $840.60 billion by 2034, the
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@Yuma_dot_AI
Yuma AI
1 month
Read the full use case here:
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@Yuma_dot_AI
Yuma AI
1 month
👀 WISMO tickets are silently crushing your support team. "Where is my order?" (WISMO) tickets make up 30–50% of all customer support inquiries in e-commerce. They’re repetitive. Time-consuming. And they distract agents from real support work. 🔍 Most stores send tracking info
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@Yuma_dot_AI
Yuma AI
2 months
Learn more about AI exposure levels across regions and occupations in this study by the @ilo
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@Yuma_dot_AI
Yuma AI
2 months
📢 Myth:."AI will reduce job opportunities globally.". ✅ Fact:.Generative AI won’t reduce jobs across the board; it’ll reshape them, and the pace of change varies. According to the International Labour Organization, higher-income countries see more AI exposure (34%) because more
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@Yuma_dot_AI
Yuma AI
2 months
@ilo Get the full report from the International Labour Organization here:
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@Yuma_dot_AI
Yuma AI
2 months
AI News: 📊 1 in 4 jobs expected to be transformed by generative AI. A new global index from the International Labour Organization @ILO reveals that 25% of all jobs are at risk of being transformed by generative AI. Not eliminated, but changed in how they’re performed. 🧠 Roles
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@Yuma_dot_AI
Yuma AI
2 months
🧠 Keep your mind sharp and your inbox empty. It’s Monday, how’s your support inbox looking?
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@Yuma_dot_AI
Yuma AI
2 months
8/.This isn’t a trend. It’s a tectonic shift in digital commerce. And it’s already happening. Read the deep dive by @PYMNTS to learn more:
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@Yuma_dot_AI
Yuma AI
2 months
7/.Agentic AI could redefine what it means to stand out online. It’s not about being loud. It’s about being algorithmically preferred. That’s a different game entirely.
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@Yuma_dot_AI
Yuma AI
2 months
6/.So we ask:.📦 Is this the death of brand loyalty?.🎨 Will storytelling still matter?.🤖 Or is this just the next layer of convenience we’ll all adapt to?.
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@Yuma_dot_AI
Yuma AI
2 months
5/.It’s like turning the internet into a giant Amazon. One centralized interface. A commodity marketplace ruled by performance and price. No more storefronts. No more storytelling.
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@Yuma_dot_AI
Yuma AI
2 months
4/.When AI shops for you, branding starts to fade. No ad copy. No emotional pull. Just specs, reviews, data. If your product isn’t algorithmically optimal,it disappears.
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@Yuma_dot_AI
Yuma AI
2 months
3/.For consumers, it’s magic. For merchants? It’s an existential dilemma. They want the conversions, personalization, and scale that AI offers. But they also fear what comes with it.
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