Xverse Support
@Xverse_Support
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Official Xverse support account. ⚠️Beware of scams. Xverse will NEVER ask you for your secret phrase or DM you or call you.
Help Desk →
Joined August 2023
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Pinned Tweet
Hey
@XverseApp
fam!
Our support team is here to help🫡
Remember:
✅ Always keep your app updated
❌ We will NEVER ask you for your secret phrase or DM or call you
Your security is our priority. Any questions, comment below 👇 or visit our help desk
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🚨 Hey Runes Degens!
👉 Update your desktop wallet to latest version v0.34 to play around the Runes space!
👉 Stay tuned for mobile wallet, you're gonna have it soon!
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Mistakenly sent your Runes to payment address? 😮
Don't worry!
🔥 Update your extension to the latest version v0.34.1, then use our Recover Assets tool to send them back to your Ordinals wallet 😎
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@chocosprays
@XverseApp
Hey, currently only desktop extension is supported for Runes. Please update your extension to the latest version. Mobile support is expected early next week with our next coming updates. Stay tuned!
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‼️IMPORTANT INFORMATION‼️
We are currently experiencing limited functionality inside Xverse wallet, and our team is actively working to restore full functionality as a priority.
Updates will be posted in replies here.
Thank you for your patience.
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✅We are now back and fully operational again.
Firstly, no funds were ever at risk, and this issue only affected balances being shown in the wallet.
The issue stemmed from a bug fixed with version 18.3; as we were running 18.2, we quickly updated, and this was resolved.
This
‼️IMPORTANT INFORMATION‼️
We are currently experiencing limited functionality inside Xverse wallet, and our team is actively working to restore full functionality as a priority.
Updates will be posted in replies here.
Thank you for your patience.
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Major update
#Xverse
fam 🙌
💻Extension v0.19.0 is now live on the Chrome web store!
In this release:
- 1 step BRC-20 token transfers
- Improved loading UI on the wallet dashboard
- Display script outputs in BTC txn confirmation
- Bug fixes
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🚀 Runes recovery is now supported on both Desktop & Mobile wallet
Make sure your wallet is up-to-date for this feature:
💻 Chome extension: v0.34.1
📱 Mobile app: v1.29.1
Runes stuck in your BTC payment address? 😮
Let's get them out! ▣🧡
1. Update your mobile app and Chrome extension to v0.34.1
2. Go to Settings > Recover Assets > Recover Runes
3. Transfer them back to your Ordinals wallet
That's it!
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👋Hey
#Xverse
community!
📲Mobile app v1.19.1 now live on app stores addressing a small UI bug fix
💻Extension v0.18.2 now live on Chrome web store
resolving a bug that prevented app developer fees being set in inscription requests
Questions? Comment below and don't forget to
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📲Mobile app v1.24.0 is now live on the app stores!
In this release:
• Fix for Stacks nonce issues when switching accounts
• Added auto-lock timer
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Attention Xverse Users: We are currently addressing a technical issue where BRC-20 balances may display the incorrect amount or ‘0’ balance.
Please be assured that your actual wallet holdings are secure and unaffected.
Meanwhile, you can verify your total balance at
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Extension v0.23.0 now live on Chrome web store!
In this release:
☑️New features TBA 🙉
☑️Fixed bugs
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GM ☀️ Remember - Beware of scams. Xverse support will NEVER ask you for your secret phrase, DM you, or call you. Let’s have a good week!
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💻Extension v0.20.0 is now live on the Chrome web store!
In this release: Support for displaying and transferring rare sats
Mobile support is coming soon 👍
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🚀Exciting news! 💻 Extension v0.34.0 is now available on the Chrome Web Store, featuring support for mainnet RUNES! 🔥
Make sure to update your Xverse to get all set for the Runes launch!
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🚨We're experiencing a high volume of support inquiries, but we're working around the clock to get back to everyone as quickly as possible! Please bear with us.
🔍 In a hurry? Most answers can be found in our FAQs at our Help Center:
Stay tuned, and
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💻Extension v0.22.0 is now live on the Chrome web store!
In this release:
🔸bug fixes
Remember to update your app to take advantage of the latest improvements.
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Hey
#Xverse
community! We’ve noticed an uptick in requests for the BTC Recovery feature to return. Your voices have been heard, and our team is working hard to re-enable the feature in the coming weeks 🚀 Thanks for your continued patience and support 🌟
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Major update for our iOS and Android users!
Mobile v1.21.1 is now live🙌
In this release:
🔸Rare sats support for mobile
🔸Recover BTC from ordinals address via rare sats feature
🔸Bug fixes
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🚨Please beware of FAKE Xverse support accounts. There is only one official support account
@Xverse_Support
.
If you see a fake account, please report and do not interact with it.
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ALERT: Update your Chrome-based browsers now.
Important: This is a Chrome-specific issue and is not related directly to Xverse.
🚨 CHROME ZERO-DAY: CVE-2024-0519
The first Chrome zero-day exploit of 2024.
Update your Chrome browsers (Brave, Opera, Edge, etc.) now! Google has released emergency updates to address this vulnerability.
Share & stay safe! 🫡 More information & steps below ⬇️
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Extension v0.22.1 is now available on the Chrome Web Store. 🚀This update resolves the issue of new inscriptions not appearing in collections due to a caching bug. Update now for a seamless experience!
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@0x_xerion
Hey
@0x_xerion
, rest assured there is no vulnerability in Xverse. It sounds like your computer or seed phrase storage may have been compromised. We can look into what happened if you submit a support ticket. 🙏
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For those looking to recover BTC sent to your ordinals address, follow these steps below! 🙌
BTC stuck in your ordinals address?? 😬
1/ Let’s get it out! Follow the steps below using the latest version of the Xverse browser extension (v0.21.0).👇
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@DBullerino
@XverseApp
Hi D. Bullerino!
Thank you for bringing this to our attention. Our engineers are now aware, and we aim to address this issue in an upcoming update.
We greatly appreciate your attention to detail and being an Xverse user.
Thank you once again! :)
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😎GM
📲Mobile app v1.20.0 is now live on app stores, addressing minor UI improvements and bug fixes.
Questions? Comment below, and remember to update!
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🔥 Extension v0.33.2 is now live on Chrome web store!!!🔥
Remember to always keep your Xverse wallet updated with the latest version for the best experience. 🫡
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@OrdinalsSpace
@XverseApp
@nonfungible_jan
Hey there, we heard you. In order to assist you better, please open a ticket including details of device you're using & wallet app version. We'll look into your case.
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Bitcoin wallet support is an obvious target for scammers. If you're unsure which Xverse Support account is trustworthy, you can always check
@xverseApp
for all official links and related accounts.
Remember: We will NEVER ask for your seed phrase, DM, or call you. Stay safe out
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PSA: Some users are experiencing a bug with the "Send MAX" feature, causing funds to be sent back to the sender's address.
✅ Your assets are all safe. In the meantime, you can still manually transfer via the main dashboard.
We'll share an update once fixed!
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@ShivamSspirit
Hello! To recover an ordinal from your BTC address, you can go to Settings - Recover assets - Recover ordinals - and transfer the ordinal to the correct address.
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@MrMinter_eth
@XverseApp
Hey, currently only desktop extension is supported for Runes. Please update your extension to the latest version. Mobile support is expected early next week with our next coming updates. Stay tuned!
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@basilda_a
@Ledger
@unisat_wallet
Currently, we do not support the direct transfer of BRC-20 tokens from Ledger through Xverse. However, there is no need to worry. Our Support Team has received your ticket and will be looking into your query to provide the necessary assistance. Nice day!
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@Fernand54739763
@xverseApp
Hello! Please update your app to v1.19.1. If you are still unable to access your STX, please submit a request to our technical support team, and we can investigate further.
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@akuji_eth
@xverseApp
Gm 👋 RBF is not currently available in Xverse, but this feature is on the way 👍
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@nabaty1381
Hey there! We have asked for some clarifying information and are awaiting a response 🙏
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💻 Extension v0.27.0 is now live on the Chrome web store!
In this release:
• Stacks hex transaction signing
• Warnings for unconfirmed UTXO when sending Bitcoin
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@davemen20
@xverseApp
Hi DavemeN,
Xverse has a feature that indicates if during a transaction your payment address (starting with '3') contains any rare sats.
You can select the bundles to see more details about what's inside them. If you do not wish to keep the rare sats, you can simply confirm the
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@s372676
@go497527464095
@xverseApp
Please do not interact with any suspicious links or forms, and remember that Xverse Support will never ask for your seed phrase or DM you. The official support site is in our bio. This is the only place to submit a ticket with our team 👍
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@Insane_Saga
@nonfungible_jan
Hey, make sure:
1. Your Ledger’s firmware is up-to-date
2. Bitcoin App up-to-date and is open when connecting
3. Xverse up-to-date (v0.34.1)
If issue still persists please reach out to our Support Team vis the link in our profile or via Support Center in your wallet app.
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@carsonturner
@xverseApp
@MagicEden
Hey Carson!
From a quick look, the error indicates the fee-rate being set on ME isn't sufficient to complete the sweep🤔
If you haven't already, make sure to refresh the page, and reconnect the wallet. If this issue persists, feel free to reach out to our support team and
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@peddy2612
@xverseApp
Hey there! We recommend ensuring you're using a solid network connection and the latest version of the app. If both of these are true and you're still getting the same error, don't hesitate to get in touch with our technical support team!
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@chihuahuapon2
@xverseApp
We are currently investigating this behavior. If you haven't already, could you send your device and app information in an official support ticket?
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@ninja2049
Hello 👋You need to recover the BTC to your payment address starting with 3. We have a helpful guide!
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@holmikek
@xverseApp
What is the ticket number? We'll make sure someone gets back to you as soon as possible.
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ICYMI: Extension v0.21.0 is live on Chrome web store!
In this release:
🔸Revamped UI with ordinals now organized in collections
🔸BRC-20 tokens now have transaction history
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@TheApeMother
@XverseApp
Hey, currently only desktop extension is supported for Runes. Please update your extension to the latest version. Mobile support is expected early next week with our next coming updates. Stay tuned!
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@SomeScrampies
@xverseApp
Hey👋 Mempool API was experiencing a partial outage, but this should now be resolved.
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@go497527464095
@xverseApp
Rewards transactions have just been confirmed in the Mempool, and one is still awaiting confirmation. If the rewards are still not reflected in your account by the end of today, please get in touch with our support team so we can investigate!
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@Victori36762472
Gm 👋 BRC-20 transaction history is in development and should be enabled soon!
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@bitcoinpeepers
@XverseApp
@Newmancapitalvc
@Ordinals_Asia
Hi Bitcoin P!
Transaction fees are influenced by several factors during a transaction, and it's important to note that Xverse never receives any part of these fees; they are all used to process the transaction on the network.
When you transact with Bitcoin, the fee you pay is
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@davemen20
@xverseApp
Hi Davemen,
If you're able to open a ticket with our support team, you can do so either by following the link in our bio or by going into the Xverse app, navigating to settings, and selecting ‘Support Centre’. We'll then be able to look further into your issue.
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@echdriss
@xverseApp
Hi Dri$$,
The error message you are getting is likely that their is insufficient funds to cover the transaction fee (from your BTC balance).
Sorry about the ‘601’ our team is working on making this clearer with a future update :)
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@VietnamPenguin
@xverseApp
We appreciate your patience! The original transaction was dropped, which is why your Xverse wallet does not show the funds. This is most likely due to the high amount of network activity in the last week. You should now be able to initiate a new transfer to your Xverse wallet 👍
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@ChrisNicolas0
Hey there! All pending transactions from this address will remain pending until a transaction with a nonce of 20 is approved. We are currently working to find the best solution and will respond to your support ticket 🙏
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@VietnamPenguin
@xverseApp
Someone has responded; we appreciate your patience! The original transaction was dropped, most likely due to the high amount of network activity in the last week. You should now be able to initiate a new transfer to your Xverse wallet 👍
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@DrSnekstein
@XverseApp
Hey, our team is aware of this warning message and it will soon be removed in future update as it is no longer necessary since recent changes. However, please keep the practice of backing up your wallet with the seed phrase! Have a good day!
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@Icy346136624482
@XverseApp
Hey sorry for the delayed response; our support team has been handling a high volume of tickets recently. What's your ticket number?
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@likhoncrypto
You may have a bad nonce, but we would need the STX address and transaction ID to be sure! Feel free to submit both in an official support ticket 🙏
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@ChrisNicolas0
@xverseApp
We are unable to cancel a transaction after it is submitted, but we may be able to help speed this up. Feel free to submit the transaction ID in a support request or reply with the ticket number if one already exists!
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@O2debt
Hey, be careful of scams. There are many fake accounts pretending to be Xverse Support asking for DM. If you're experiencing any issue, please reach out to our team by opening a ticket via the link on our bio or directly through the Help Center in the wallet app.
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@namsonvo2
Hey namsonvo 👋
At the moment, we do not offer the functionality to export a public/private key. I have passed your request on to our product team for future consideration.
Have a great day!
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@wye851810
@xverseApp
Hey, Zenos 👋 Are you getting a specific error message when trying to transfer the BTC?
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@Uniordapp
Hey! We have a designated channel in the Discord server for developers. You can share a Discord username here or send in a support ticket, and our team can assign the developer role🙌
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@BKL1023
@xverseApp
Hey BKL,
Given that cycle 78 successfully started approximately 5 days ago, you'll need to wait until the end of the current cycle, which is in roughly 11 days, for your STX to become available.
If you have any further questions, feel free to reply here, open a ticket through
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@NakedBerki4
@xverseApp
👋 Here is our updated guide for recovering BTC from the ordinals address!
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@Emilmto
@xverseApp
Hey there! We will never ask for your secret phrase or DM or call you. Feel free to drop your questions here or submit an official ticket with our support team -
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@jpegjayson
Hey, currently only desktop extension is supported for Runes. Please update your extension to the latest version. Mobile support is expected early next week with our next coming updates. Stay tuned!
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@AlistairByas
@XverseApp
@Stacks
Hey Alistair!
Sorry to hear you’re having issues with your stacking. To help investigate, it’s best to contact our support team via the link in our bio or by navigating to Settings inside your Xverse app and selecting “Support Centre.”
Thanks!
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@timeflux_eth
@XverseApp
You can create a ticket via the link in our bio or by navigating to Settings inside your Xverse app and selecting “Support Centre". Then let us know your ticket number, thanks.
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@CNN337
@XverseApp
Hey our support team has been handling a high volume of tickets recently. Stay tuned, we'll look into your ticket.
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@Fantasynft5
@xverseApp
Yep! If initiated now, the funds would unlock at the end of cycle 75/start of cycle 76.
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@joehuber0881
@xverseApp
@NolchaShows
@trygamma
@YukanL
@ElizabethOls0n
Hey there 👋 Please submit a support ticket with the affected inscriptions/inscription IDs, and our team can investigate this for you 🙏
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@OrdinalsSpace
@XverseApp
@nonfungible_jan
Our team is investigating the issue, we also sent you a follow-up email to seek for more details. Please check in your junk box if your haven't received the reply from our Support Team. Thanks
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@OrdiGhost
You may have a large number of UTXOs in your address. A fix will be linked below, but please reach out on our support site if you're getting the error -
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@XXXXNFT
Hi, this can be because the wallet you're using with Sparrow is a different script type & derivation paths. Please contact our support team via the link in our bio or by navigating to Settings inside your Xverse app and selecting “Support Centre" for better support!
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@maxroser4
Hey there 👋 We do not have an official support telegram. This account and are the only official support channels 👍
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@dcntrr
Hi there!
Currently, our team is aware of an issue with the 'send max' button for direct BTC transactions. The immediate workaround is to manually input the desired amount of bitcoin you wish to send.
We have released a patch, version 0.32.2, which temporarily disables the
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@gailun16988
@xverseApp
Hello! You would need to recover the BTC to your Bitcoin address that starts with 3. We have a guide here -
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@bitcoinpeepers
@XverseApp
@realizingerin
@amandaterry
@isabelfoxenduke
@adultarts
@ElizabethOls0n
@PWW3xyz
@BFA
@NeueHouse
Hey there!
Hoping you caught our last reply, if not - here it is.
What you are seeing is by nature of how bitcoin works when creating transactions with multiple bundles of sats (UTXOs), but here is some more details ⬇️⬇️⬇️
@bitcoinpeepers
@XverseApp
@Newmancapitalvc
@Ordinals_Asia
Hi Bitcoin P!
Transaction fees are influenced by several factors during a transaction, and it's important to note that Xverse never receives any part of these fees; they are all used to process the transaction on the network.
When you transact with Bitcoin, the fee you pay is
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