Wizards Customer Support
@Wizards_Help
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Wizards of the Coast Customer Support. Live Hours: 9:00 am-5:00 pm PST (16:00-00:00 UTC)
Seattle, WA
Joined September 2012
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We plan to do an automatic grant to
@MTG_Arena
players who had their draft and sealed events forcefully ended as a part of today's extended maintenance.
We will continue to provide updates here as necessary. Thank you for your patience.
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We have discovered a bug in
@MTG_Arena
where you are unable to sideboard if you are using Dracula basic lands.
Until we create a fix, please avoid using these lands in best-of-three, including the Decathlon Finals.
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We are currently refunding wildcards to
@MTG_Arena
players who crafted cards from the Arena Base Set. This is due to their legality change from Standard to Alchemy.
All refunds will be applied to players' wildcard inventories within three days. There will be no in-game notice.
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The issue involving matchmaking on
@MTG_Arena
has been resolved, and we are working on releasing grants to all affected players. Thanks again for your patience!
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We would like to acknowledge that with the release of Innistrad: Midnight Hunt, the card Pithing Needle is banned in both Brawl and Historic Brawl.
Due to its function, this card can completely disable certain commanders in a way that we do not condone on these digital formats.
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Due to
@MTG_Arena
performance issues that caused abnormal delays logging in, matchmaking, and navigation, we are returning the Arena Open entry for each player who was unable to complete their Open course.
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⚠️ Investigating: We are currently experiencing an issue with Magic: The Gathering Arena and are investigating. We will update you when we have more information to share.
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⚠️ In Progress: Scheduled
@MTG_Arena
downtime will be extended by 3 hours to better align with the update's full deployment. We will provide updates here as necessary.
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⚠️ Investigating: We are currently experiencing an issue with Magic: The Gathering Arena and are investigating. We will update you when we have more information.
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@blakexkunkel
@wizards_magic
We're gonna have to say 'no' on that, but if you provide us with some additional information at we'd be happy to send out a replacement deck!
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We have released a patch on
@MTG_Arena
that will address several issues including searching for land types (such as in Binding the Old Gods) and a bug that caused the battlefield to shake more than intended.
The patch can be downloaded by restarting your game client.
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We are aware of an issue in
@MTG_Arena
that causes the battlefield is to shake more than intended.
We're working on a fix and hope to have it released soon.
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We are aware of an issue in
@MTG_Arena
where Daily Quests will disappear from the menu once they have been completed. This is a visual bug only and new Quests will reappear the next day. The issue will be addressed in a future update.
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We are aware of a bug on
@MTG_Arena
that effects the search of Forests, such as the second chapter of Binding the Old Gods.
We are working on a fix and will update accordingly.
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Heads up,
@MTG_Arena
players!
We tried to sneak in some back-end updates today. Some of you haven't stopped playing since then, and we kind of need you to restart your client. If you're one of these folks, you'll see an in-game message shortly.
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⚠️ In Progress: We are investigating an issue that is making it difficult for players to enter games and events. Updates will be provided here as necessary.
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⚠️ Investigating: We are aware of an issue currently affecting Magic: The Gathering Arena. Players may not be able to access game features or login at this time. We will update you with more information when it becomes available.
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We are aware of the issues currently affecting connectivity to
@MTG_Arena
and investigating. We'll provide more information accordingly.
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⚠️ Scheduled (Aug 24, 2021, 14:00 UTC):
@MTG_Arena
maintenance will occur to deploy the 2021.8.0 game update.
⏲️ Full deployment estimated at ~8 hours.
🛠️ Downtime for the initial 5 hours.
📝 Patch notes soon after.
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⚠️ Monitoring:
@MTG_Arena
will be now deploying a hotfix that will address several issues following the Strixhaven game update.
⏲️ Full deployment estimated at ~2 hours.
🛠️ No downtime, but a client restart is expected.
📝 Patch notes…
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⚠️ Investigating: We are investigating reports of connection and latency-related issues on
@MTG_Arena
. We will update you with more information as soon as possible.
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We are aware that, following the latest patch, players are experiencing issues within
#MTGArena
. We are currently investigating the matter and will update everyone as soon as we can. Thank you!
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Due to an error in event setup, we are resetting Day 2 of the Qualifier Weekend. Players will receive prizes earned to this point, then all wins and losses will be set to 0.
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⚠️ In Progress: Maintenance is nearing completion and we expect game clients to be live soon. Thanks for your patience.
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Known Issue (
@MTG_Arena
): Adding a rebalanced
#MTGAlchemy
card using a card style may cause the deckbuilder to swap out the card for the Standard version when saved.
Workaround: Turn off the card style, add the card, and then reapply the card style.
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We are aware that the starting life total for Historic Brawl in
@MTG_Arena
is incorrect. We will have a fix in the upcoming days.
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⚠️ In Progress: We are aware of an issue affecting play and connection to
@MTG_Arena
and are investigating. We will continue our maintenance period until this issue is resolved.
Updates will be provided here.
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⚠️ Investigating: We are investigating an issue currently affecting
@MTG_Arena
. Players may not be able to access matchmaking or other game features at this time. We will update you with more information when it becomes available.
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⚠️ Scheduled (Nov 11, 2021, 15:00 UTC):
@MTG_Arena
scheduled maintenance will occur to deploy the 2021.11.0 game update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
💻 Restart required.
📝 Patch notes availab…
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Known Issue on
@MTG_Arena
: Perpetual affects on cards in your hand may be lost after casting a card with the Learn keyword ability.
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⚠️ Investigating: We're aware of an issue affecting game play on mobile devices, where activating certain card abilities can cause MTG Arena to become unresponsive. We are currently working on a fix, and will update with more informat…
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We are aware of an issue in
@MTG_Arena
that is interrupting progress during the Color Challenge and are working on a fix.
For the time being, you can skip the Color Challenge by going into Options then Accounts and then Skip Tutorial.
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⚠️ Resolved: We've identified the issue and have taken steps to improve connection issues and client responsiveness on
@MTG_Arena
. We're considering this issue resolved, though we'll continue to monitor the situation. Thank you!
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We are aware of an issue where
@MTG_Arena
players are not receiving card styles on subsequent entries of the Double Feature event.
They will be rewarded in an update, shortly after the Kamigawa release. Players will also receive two card styles each instead of the initial one.
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⚠️ Resolved: This incident has been resolved.
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⚠️ In Progress: We are currently investigating an issue with incomplete event and match result reporting. Maintenance will continue as we investigate.
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We have released a fix on
@MTG_Arena
that will address Jump In! packet selection and wins not registering for Mythic Limited players.
The fix can be applied by restarting your game client.
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Some players are running into black screens with our latest update of
@MTG_Arena
. We're currently working on a fix.
This should only affect players going through the Color Challenge, so we recommend skipping the Color Challenge until this is resolved.
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⚠️ Investigating: We are investigating reports of degraded performance and increased loading times on
@MTG_Arena
. We will update you with more information when it becomes available.
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We let a Witherbloom student keep some Pests at the office and a few escaped! Sorry about the new bugs to
@MTG_Arena
!
Some have been resolved while others will be fixed early next week.
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⚠️ Scheduled (Feb 10, 2022, 16:00 UTC):
@MTG_Arena
scheduled maintenance will occur to deploy the 2022.13.0 content (Kamigawa) update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
💻 Restart required.
📝 Patch…
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We have addressed an issue for those experiencing “Error Uploading Data” screens when attempting to login to
@MTG_Arena
.
This error can be fixed by fully relaunching your game client.
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⚠️ Scheduled (Apr 28, 2022, 15:00 UTC):
@MTG_Arena
maintenance will occur to deploy the 2022.15.0 (Streets of New Capenna) game update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
💻 Restart required.
📝 Patc…
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⚠️ Monitoring: Performance has stabled, and we have re-enabled the store on
@MTG_Arena
. We are still monitoring the situation to ensure continued stability.
Players may need to restart their client to receive pending Store purchases…
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@DFrankfield
Great work! We are always looking for new artists and accepting portfolio submissions... just sayin'
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⚠️ In Progress: We are working on a fix that is preventing players from entering games and events. We'll continue to provide updates here as we receive them.
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We are currently investigating the reports of issues being experienced on some iOS devices following the latest MTG Arena update. We will look to provide updates as information becomes available. Thank you for your continued patience.
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⚠️ Scheduled (Sep 16, 2021, 15:00 UTC):
@MTG_Arena
maintenance will occur to deploy the 2021.9.0 game update.
⏲️ Full deployment estimated at ~4 hours.
🛠️ No downtime, but a restart is required.
📝 Patch notes available soon after.
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⚠️ Scheduled (Oct 14, 2021, 15:00 UTC):
@MTG_Arena
maintenance will occur to deploy the 2021.10.0 game update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
💻 Restart required.
📝 Patch notes available soon af…
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⚠️ Investigating: We are currently experiencing an outage affecting Android devices. We expect this outage to continue until tomorrow. No other platforms are impacted at this time. We apologize for the inconvenience.
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⚠️ Scheduled (Jul 8, 2021, 15:00 UTC):
@MTG_Arena
maintenance will occur to deploy the 2021.7.0 game update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected, but restart is required.
📝 Patch notes soon after.
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⚠️ Scheduled (Oct 28, 2021, 15:30 UTC):
@MTG_Arena
scheduled maintenance will occur to deploy the 2021.10.30 game update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
💻 Restart required.
📝 Patch notes soon a…
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10
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Additionally, a rare issue affecting some players from receiving rewards correctly has been addressed. Most players can correct this by logging out and back in.
If that doesn't work, we'll be manually correcting those issues as soon as we can. Thanks for your patience!
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We are aware of the issues being reported after the latest update and will be disabling HBG drafts as we investigate further. We apologize for any inconvenience.
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⚠️ In Progress: Matchmaking has been disabled as we continue to investigate the issue. Maintenance is on-going.
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⚠️ Scheduled (Apr 15, 2021, 15:00 UTC): A
@MTG_Arena
update will be deployed to apply the Strixhaven game update.
🛠️ No downtime is expected.
⏲️ Maintenance is projected to last ~3 hours.
📝 Patch notes will be available upon completi…
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⚠️ Scheduled (Dec 9, 2021, 16:00 UTC):
@MTG_Arena
scheduled maintenance will occur to deploy the 2021.12.0 (Alchemy) game update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
💻 Restart required.
📝 Patch note…
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Today's update fixed a bug that prevented players from properly receiving Draft Tokens via the Mastery Pass. A grant has been issued to those affected.
We also have a mass grant planned for those who properly couldn't redeem items via codes.
Patch Notes:
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A fix has been applied and players will see this issue resolved with the newest client update. Thanks for your patience as we roll out
@MTG_Arena
to more devices.
Some players are running into black screens with our latest update of
@MTG_Arena
. We're currently working on a fix.
This should only affect players going through the Color Challenge, so we recommend skipping the Color Challenge until this is resolved.
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3
46
We have noticed an issue with Turbo Draft on
@MTG_Arena
and have temporarily disabled the event until it has been resolved. We will provide updates accordingly.
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9
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⚠️ Scheduled (Nov 29, 2021, 18:30 UTC):
@MTG_Arena
scheduled maintenance will occur to deploy the 2021.11.10 game update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
💻 Restart required.
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⚠️ Investigating: We are aware of an issue affecting the Wedding Crashers and Jump In! events and are currently investigating. We will provide updates when necessary.
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⚠️ Investigating: We are aware of an issue affecting the Decathlon 3: Traditional Draft and have disabled the event as we investigate.
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We are currently investigating reports about the Matt Jukes land bundle in MTG Arena not appearing for customers after being purchased. While looking into this, we will be disabling the bundle from the store for the time being. We apologize for any inconvenience.
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⚠️ Scheduled (May 6, 2021, 15:30 UTC):
@MTG_Arena
maintenance will occur to deploy the 2021.4.50 game update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
📝 Patch notes available soon after.
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@Dr_Aspic
Thank you for bringing this information to our attention. We'll make sure that this gets up to the appropriate teams for review.
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⚠️ Scheduled (Sep 1, 2022, 15:00 UTC):
@MTG_Arena
maintenance will occur to deploy the 2022.19.0 game update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected but may be experienced during maintenance.
💻 Restart r…
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⚠️ Investigating: Matchmaking and drafting has been disabled as we continue to investigate this issue. We apologize for any inconvenience.
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⚠️ Scheduled (Dec 16, 2021, 16:30 UTC):
@MTG_Arena
scheduled maintenance will occur to deploy the 2021.12.10 game update.
⏲️ Full deployment estimated at ~3 hours.
💻 Restart required.
📝 Bug fixes included, patch notes soon after.
23
12
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A minor correction that the revealed
@MTG_Arena
Alchemy card, Ravenous Pursuit will function as a Sorcery, not as an Instant.
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Players will soon receive a new Day 2 Token to enter a new event which will be Traditional Standard. The Entry Window will last until 19:00 UTC and no new matches can start after 04:00 Monday UTC. All other aspects of the event remain the same as originally announced.
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⚠️ Scheduled (Sep 17, 2021, 23:30 UTC): A hotfix for
@MTG_Arena
will soon be available. Maintenance is scheduled to begin at approximately 4:30 p.m. PT (23:30 UTC).
⏲️ Full deployment estimated at ~2 hours.
🛠️ No downtime, but resta…
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⚠️ Completed: The scheduled maintenance has been completed.
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⚠️ In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
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@ManixWolf
@wizards_magic
@MTG_Arena
@Wizards
@Hasbro
We're sorry to hear that you encountered a player that negatively affected your gameplay experience. We have sent a report to the appropriate team for review.
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⚠️ Scheduled (Jan 27, 2022, 16:30 UTC):
@MTG_Arena
maintenance will occur to deploy the 2021.12.80 content update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime, but a restart is required.
📝 Patch notes soon after.
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For customer service support, please visit our new hub: !
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⚠️ Identified: We have identified the issue and have implemented a fix. We are doing a follow-up deployment to ensure all players that should have received a Day 2 token properly do so.
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⚠️ Scheduled (Dec 20, 2021, 19:30 UTC):
@MTG_Arena
scheduled maintenance will occur to deploy the 2021.12.11 update. This will address several high-priority bug fixes.
���️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expec…
15
4
36
⚠️ Scheduled (Mar 17, 2022, 16:00 UTC):
@MTG_Arena
maintenance will occur to deploy the 2022.14.0 Alchemy update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
💻 Restart required.
📝 Patch notes available soon…
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Arena has been brought back up and players can now log in. PLEASE NOTE: Player Drafts are currently disabled while we continue to work to resolve some issues. Thank you
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⚠️ Completed: The issue has been resolved and
@MTG_Arena
maintenance has ended. Players who were interrupted during a draft session will be refunded automatically. Others can reach out to Customer Service directly.
Restarting your g…
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⚠️ Scheduled (Nov 18, 2021, 15:30 UTC):
@MTG_Arena
scheduled maintenance will occur to deploy the 2021.11.10 game update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
💻 Restart required.
📝 Patch notes availab…
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14
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⚠️ Scheduled (Jun 20, 2023, 15:00 UTC): Maintenance will begin as scheduled in 60 minutes.
10
4
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⚠️ Scheduled (Aug 27, 2021, 15:00 UTC):
@MTG_Arena
maintenance will occur to deploy the 2021.8.11 game update and hotfix several issues.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime, but restart required.
📝 Patch notes so…
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⚠️ Scheduled (Dec 1, 2021, 15:00 UTC):
@MTG_Arena
scheduled maintenance will occur to deploy the 2021.11.21 game update.
⏲️ Full deployment estimated at ~4 hours.
🛠️ Active downtime is expected as we make some backend adjustments.
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@xb0shi3x
We're very sorry for that issue! Please reach out to us with this image and a picture of the book's copyright page at and we can help you out with this!
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⚠️ Investigating: We are investigating reports of players who qualified for Day 2 of the Arena Open being unable to enter the event. We will update you with more information when it becomes available.
14
11
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Patch Notes for today's
@MTG_Arena
update have been released. Enjoy Jumpstart: Historic Horizons!
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4
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⚠️ Scheduled (May 9, 2023, 19:45 UTC):
@MTG_Arena
maintenance will occur to deploy the 2023.26.0 game update, containing March of the Machine: The Aftermath.
📥 Small download required.
🔄 Restart required.
⏲️ ~3 hour estimated deploym…
14
3
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The
@MTG_Arena
downtime previously scheduled for this Wednesday, 15:00 UTC has been shifted to this Thursday, 15:00 UTC.
Details to follow.
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⚠️ Monitoring: A fix has been implemented on
@MTG_Arena
and we are monitoring the results. Players may need to restart their client to re-enable matchmaking.
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⚠️ In Progress:
@MTG_Arena
maintenance will be extended by one hour to address an issue with player connectivity. We will continue to provide updates as necessary.
12
6
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⚠️ Scheduled (May 14, 2021, 16:30 UTC):
@MTG_Arena
maintenance will occur to deploy a hotfix, addressing recent issues we experienced last weekend.
⏲️ Full deployment estimated at ~2 hours.
🛠️ No downtime is expected, but a restart i…
14
11
30
@bolov0
While our team is unable to share the results of conduct reports due to our privacy policy, this behavior is wholly unacceptable & a clear violation of our Code of Conduct. We want to assure you that such reports do have an impact & we thank you for getting them in to us!
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⚠️ Scheduled (Feb 7, 2023, 16:00 UTC): Maintenance will begin as scheduled in 60 minutes.
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Need some help with Magic: The Gathering Arena?
💬 General Support:
📝 Patch Notes:
🛠️ Status Page:
🦗 Report a bug:
Also, feel free to @ us with any questions!
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⚠️ Scheduled (Apr 7, 2022, 15:30 UTC):
@MTG_Arena
scheduled maintenance will occur to deploy the 2022.14.30 content update.
⏲️ Full deployment estimated at ~3 hours.
🛠️ No downtime is expected.
📝 Patch notes available soon after.
4
8
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⚠️ In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary.
9
6
27
⚠️ Investigating: We are aware of a live issue affecting
@MTG_Arena
. Players may experience disconnections and/or interruptions with play at this time. We will update you with more information when it becomes available.
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