Waterfield Tech
@WaterfieldTech
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If it improves customer engagement, we do it. Strategic planning to implementation and management. Every technology, every platform, across your contact center.
Boston, MA
Joined June 2009
Worried OpenAI will steal valuable data? Don't be. Here's why. 👇
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AI doesn’t just need more data; it needs the right context. Model Context Protocol (MCP) is the handshake that makes that happen, securely and in real-time. We're going live on LinkedIn on Thursday to discuss MCP. Sign up:
linkedin.com
Login to LinkedIn to keep in touch with people you know, share ideas, and build your career.
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Blazing-fast image creation – using just your voice. Try Grok Imagine.
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If you're using a tool right, it should make things go faster. It should be more fun. And it isn't cheating.
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AI first business transformation isn’t just about process automation.
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Interested in AI? Get a business case and plan - in 90 Minutes. 🕰️
waterfieldtech.com
In this 90-minute session, we'll help you understand the AI possibilities specific to your needs, mapping out a customized action plan.
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DeepSeek changed the way businesses view AI. Here's how. 👇 .
medium.com
There’s been a huge news cycle this week surrounding the release of a new AI model: Deepseek R1, which matches OpenAI’s best models, and…
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Whether you’re facing challenges with recruiting and onboarding, boosting student engagement, or simply making your operations run smoother, the AI-First University is for you. Here's what it's all about.
waterfieldtech.com
Innovating with AI in higher education Whether you’re facing challenges with recruiting and onboarding, boosting student engagement, or simply making your operations run smoother, the AI-First...
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What are these agentic AI solutions. really?.
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“But that’s just a knowledge base, isn’t it?”
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While AI is reshaping industries at breakneck speed, the most valuable skills for the future might not be what you'd expect.
medium.com
We were recently asked for advice about a college’s 18-year-old’s college plans, given the rapid advancement of AI. It’s a question that’s…
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Forget the Private Sector. Are You Keeping Pace With Public Expectations?. We provide proven strategy and technology for government’s toughest challenges.
waterfieldtech.com
Enhance citizen engagement and boost scalability with Waterfield Tech's cloud solutions and digital transformation strategies tailored to public sector challenges.
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The way patients interact with healthcare providers and how institutions manage operations has been revolutionized. Here’s how the digital front door, powered by AI, is benefiting both patients and healthcare institutions.
waterfieldtech.com
Discover here how the AI-powered digital front door revolutionizes patient experiences, streamlines operations, and drives efficiency for healthcare institutions.
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In a world where AI can do everything, what truly sets us apart? . Taste. AI optimizes, humans decide what matters. From business strategy to content creation, taste is the irreplaceable skill shaping meaningful decisions.
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In an era where AI can generate endless variations of just about anything, there’s one capability becoming surprisingly scarce: the power…
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Do you know — really know — what your customer experience looks like across all touchpoints?. You should. And you can. We can make that journey clear.
waterfieldtech.com
Our contact center consulting services can take you from unsure to unstoppable with quick wins, areas of immediate opportunity, and a long-term strategy.
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A better experience. - Eliminate churn = Smoother resolutions.- Endlessly optimize CX.- Infinite personalization.- Allow teams to focus on what matters.
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High-quality, native, speakers. - Save money compared to off-shore.- Ideal when struggling to find/keep staff.- More cost effective.
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More persuasive. - Better than humans at changing minds.- Helps customers help themselves.
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More responsive. - Instant answers.- No 'Just a moment while I look that up'.- No wait times.
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Gen AI agents are about more than just efficiency. They are. 🧵.
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Your customers expect to say what they want and get what they need, without being transferred to the wrong place. routeGPT answers the call. routeGPT is a fully hosted, managed, and secure AI-driven call routing solution powered by generative AI.
waterfieldtech.com
Waterfield Tech's routeGPT is an AI-driven call routing solution that enhances customer experience by reducing misroutes and improving self-service.
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The AI playbook is still being written. But here's how we're looking at it. 👇
medium.com
A recent BG2 podcast saw Microsoft CEO Satya Nadella agreeing with Nvidia CEO Jensen Huang that the next 2–3x revenue for their companies…
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Whether you’re a bank or other financial services institution, the message is the same. Are You Investing in Connected Experiences for Your Customers?.
waterfieldtech.com
AI-driven solutions for financial services provide connected customer experiences, streamline operations, and cut costs. Get started with Waterfield Tech.
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